Stella Morgan is a good agent help me, but the driver needs improvement
Stella Morgan is a good agent help me coordinate my car transport with the drivers, she is very easy to reach out and actively help communicate with driver, I am satisfied with her work, but I do want to say the driver who took my car probably need to be more professional on the eta and communication, I am not quite satisfied with the service and all the hard communication regarding the delay pick up and drop off. What I hope in the future the driver can be more punctual regarding the timeline, and let the customer know at least 1 day ahead if any situation happened. And have a good communication is very important to build the customer trust.
September 13, 2026
Unprompted review
