Jeff H

Payment was sent along with an additional fee for shipping for a used engine cover in August 2026. Since then, after several attempts to contact them, I have not heard anything. The tracking number provided indicates they have not even dropped the package off to the shipper. I can only surmise this company employs theives and are not to be trusted. Why roll the dice with your hard earned money. I recommend avoiding them.
Order #1774

Was a seamless transition switching over when we arrived in the US from Canada. Data worked flawlessly and came in handy, especially when using maps to find our way around.

Overall mixed feelings in dealing with Indie Campers.

I will start by noting some of the positives. The online booking process and pick up was a breeze at the Toronto location. On scene staff were professional, on time and courteous. The RV itself was clean and worked flawlessly during our trip. It greatly contributed to the great time our family had camping.

The main negative was the communication with customer service at the conclusion of our vacation.

After returning the RV, in the same condition as I picked it up, I was informed that the damage deposit charged to my credit card would be refunded within 48 to 72 hours. It took nearly a month to receive that refund of over three thousand dollars. During that time, while waiting and worrying if I would receive the refund before incurring interest charges on my credit card, I emailed their customer service several times. I received several responses which never resulted in a clear understanding as to when I would get my money back. It seemed like the responses, full of conflicting and delay inducing information, were generated by AI and not a human employee.

It is apparent to me, after reading several reviews on Indie Campers, that the odds are in your favor of having a pleasant experience. However, based on the poor communication and delayed response in receiving my damage deposit back, I can only give 3 stars.
(Booking # is 87VDE1)