Do not use this broker to book any trasport
We did book two buses with driver for a round trip for 100 people on a memorial day weekend in 2026. Just 48 hours before they cancelled our booking stating drivers called out. Then they offered was with a solution with another two buses with driver but price was doubled. Don’t trust this company for any special event, you shall be in serious problem. Their lucense shall be revoked.
Reply from Charterly LLC
Thank you for getting back to us. We understand your concerns and sincerely regret any inconvenience this situation may have caused.
We would, however, like to clarify that our team made every reasonable effort to fulfill the service as originally arranged. When an issue arose, we promptly communicated an alternative solution that was intended to ensure your transportation needs were still met and to minimize any disruption to your plans. Unfortunately, the proposed alternative was not suitable for your requirements, and after exhausting the available options, we were unable to proceed with the service.
Throughout the process, our team remained in communication and worked diligently to find a workable resolution. While we regret that the circumstances ultimately led to a cancellation, we want to assure you that we acted in good faith and made every effort to provide a solution and minimize the impact on your plans.