Our flight was supposed to depart…
Our flight was supposed to depart Catania on September 30th. We were informed that it would be diverted to Palermo, but would be reimbursed for our expenses. We had the same issue with arriving into Sicily as well. We were never compensated for our added expenses incurred having to depart from Palermo 2 days later and get ourselves to Palermo in our own. I incurred around $1000 extra dollars. I was downgraded to economy class after the multiple switches in order to finally make it back to the US 3 days later than expected. Customer service told us it would be very easy to get reimbursed for our expenses. However, they are noncompliant with reimbursement for these additional expenses. I will never fly with this airline again and will discourage anyone from ever flying with them. So disappointed in Lufthansa and how it treats its customers after spending nearly 7k on flights!!
