Evgeny

I was considering this bank. I installed the app and started the registration process. I was unpleasantly surprised by both the number of documents I had to read, accept, and sign, as well as their length. This is several times more than all the other banks I am a client of combined. After another such document, I decided this bank wasn't for me and I didn't want to continue registration. But the interface didn't offer the option to decline the next set of conditions or abort the registration process. So, I simply closed the app, deciding I had no connection with this bank. After a while, I started receiving messages from the bank suggesting I might have some kind of account and plan there. I wrote an email explaining the situation, asking them to close the account, if I had one, and declaring my desire to invoke Article 17 of the GDPR (Right to Erasure) and therefore demanding that they delete any of my data and no longer use it for mailings, etc. Each time, I received another email simply telling me to close my account in the app, ignoring the information that I hadn't completed the registration process and therefore couldn't use the specified functionality. I have no intention of accepting yet more bank terms and conditions that I don't agree with just to complete registration. Ultimately, the bank's support team took a downright abusive approach. Instead of another email response, I received a notification that I could view the bank's message in the app. In other words, the bank is consistently pressuring me to accept all their terms and complete registration, which I have repeatedly stated I don't intend to do. Furthermore, their emails don't include a link to unsubscribe from future emails. To stop receiving spam from the bank, drumroll, you must use the app, and to do that, yes, you absolutely must accept all their terms and complete registration.

An update. Just noticed a reply from the bank below. They suggested that I complete and send a PDF form to support(at)n26.com. But I already did that on June 3, 2026 at 9:29 CEST. And another support employee, whose name was Belinda, wrote, she could not process my request because I did not specify the IBAN. Which I do not know due to incomplete registration.

I've been an Iliad customer for an year. While I was using the Iliadbox, everything worked perfectly. But I needed a static IPv4 address with my own router, so I decided to switch to the free modem offer. Everything was very positive at first. The same day, I saw in my account that an ONT modem had been sent to me, and I chose a return date for the Iliadbox. The couriers promptly picked up the old equipment and delivered the new one. I specified the MAC address of my router, and obtained settings to set up the router. That was where my positive experience ended. The Pureoptics SFP+ to Ethernet adapter that came with the FreeBox modem didn't work. The ONT modem does not have an Ethernet port. It has two SFP ports, one for the fiber SFP+ and the other one for SFP to Ethernet. The BOX LED didn't light up, and the adapter was getting very hot. I read on forums that many customers have been complaining (since 2023 !!!) that the included adapter is incompatible with the modem and that the problem can be solved by buying a different one. I bought and installed the Mikrotik S-RJ01, the BOX LED lit up green, and the Ethernet link between the ONT modem and router was established. However, three weeks later, my line hasn't been activated for the new ONT modem. I still see "STATUS:0" in my Personal Area. The router is sending DHCP6 requests via VLAN 836, and has not received a single byte for almost 3 weeks after migration to the modem libero net neutrality plan. I sent two complaints using the form in my Personal Area. I only received an automated response that my request would be processed within 40 days. Many people on forums are complaining that they did not manage to have the line activated, encountered no or terrible technical support, and eventually had to to change the provider. Then I decided to do the same.

I decided to change my provider. I found three companies that offer the services I need and have fairly high ratings. I chose Dimensione. When filling out the form on the website, on page "4. Documenti" I received the error "Ops! C'è stato un problema nell'invio dei dati. Ti invitiamo a riprovare. Se il problema persiste non esitare a contattarci 0874 1866834." and was unable to continue. I carefully double-checked all the information, everything was correct. I tried a different browser. I tried submitting the application at a different time. I tried to select the migration from my current provider, indicating "Codice di migrazione" and a landline number. I tried registering a new connection. Always the same error. I decided not to call. Firstly, I don't yet speak Italian well enough. Secondly, I don't want to switch from one provider that hasn't been able to solve a basic technical issue for several weeks to another that can't get the registration form work or even properly communicate the issue. Ultimately, I chose Aruba Fibra, with lower ratings. But where upon registration, I was immediately shown a clear message stating that I couldn't migrate from my current provider Iliad and that I needed to create a new connection. Once I corrected the highlighted problem, the website accepted my information, and within 10 minutes, I saw that my documents had been verified and the activation process had begun.

I believe Dimensione is an excellent Internet provider and its high rating is well-deserved. But I hope not the company can only solve issues effectively and promptly, but also ensures that clients, including potential ones, have fewer problems and fewer reasons to contact support.