No Communication The parcel finally arrived after 6 weeks
The parcel finally arrived, but the experience with UPS was extremely frustrating.
There were repeated delays, unclear and changing tracking information, and it was very difficult to obtain reliable information about what was actually happening with the shipment. Considerable time and effort were required before the parcel was finally delivered.
I am relieved that the package eventually arrived safely, but based on this experience I would use UPS with considerable caution in the future, particularly for valuable or important shipments.
A delivery service should not require this much chasing by the customer.
