ND

Nichola Ditchburn

United Kingdom

Reviews

Review of Primevex


Rated 1 out of 5 stars

AVOID AVOID AVOID

I thought I might be interested in this and proceeded to register an account, with the view to looking into it further at a later date. Upon registering the new account it wanted a deposit off me so I logged out. I wont pay money out on a whim. Within minutes I had a phone call and they wanted to run through opening my account. I didn't have time as I was on route to work & I also thought this was an app & was going to run via AI. So why are people calling me & I mean several phone calls! They are persistent! They will only stop ringing if you make an appointment apparently?? They refused to remove my details & phone number & are quite rude. Avoid this company at all costs! I have reported the and blocked 9 numbers so far today! Give up...because I on principle will NEVER give you my money!

September 18, 2026
Unprompted review

Reply from Primevex

Hello,

We’re sorry to see your review and would like to better understand your experience. Your feedback is important to us, and we’d appreciate the opportunity to address any concerns you may have.

Please reach out to us to client.re@primevex.cc so we can look into the matter and provide the appropriate support.

We look forward to hearing from you.

Kind regards,
Primevex Client Relations

Review of easyJet holidays

Review of Baerskintactical


Rated 1 out of 5 stars

unreliable and poor service

I decided to treat my partner for his birthday as he had been raving about these jackets for months. Order was placed and I received a notification a couple of days later to say they had shipped my order.
Fast forward about 10 days I thought I had better check my tracking as I work full time and needed to make arrangements for someone to be in for delivery. Only when I drilled down my tracking, it stated my items where still at picking! I contacted Baerskin and they stated that my order had been shipped. I replied with screenshots and requested could they look into it and also asked which courier they used as my tracking number wasn't working. My email was ignored.
I left it another week and then requested my order to be cancelled and refunded and they refused as my order "had been shipped" - my status when drilled down- still stated that my order was still at picking.

Today I decided to open a dispute with my credit card and checked my order status and it now states that my order is lost in transit - they still haven't contacted me or issued a refund as they are now aware my order is lost.

Hopefully my credit card will refund my money. I am extremely dissapointed in the service. My partner would have been over the moon had he received this for his birthday. Not only are they now out of stock, the items just wouldn't arrive in time.

I don't actually believe they were ever shipped. Such a shame as we would have been back for repeat orders

February 26, 2026
Unprompted review

Reply from Baerskintactical

Hi Nichola,

First, I just want to say how truly sorry I am that this was your experience, especially since this was meant to be a birthday surprise. I can only imagine how disappointing and stressful this must have felt, particularly when you were trying to plan around delivery while working full time.

The tracking showing “picking,” being told it was shipped, not receiving clarity about the courier, and then seeing it marked as lost in transit without proactive communication, that’s not the standard we aim for. You absolutely should not have had to chase us for answers, and I’m very sorry your email went unanswered.

If an order is confirmed lost in transit, that should be handled promptly with clear communication and a resolution, whether that’s a replacement (if stock allows) or a refund. You should never feel left in the dark.

Please reach out to me directly at stephanie@baerskinhoodie.com with your order number. I would genuinely like to personally review what happened here, clarify the shipment history, and ensure this is resolved properly for you.

I’m especially sorry that your partner didn’t receive his birthday gift in time, that part really matters. Thank you for sharing your experience, and I truly hope we can make this right for you.

Best,
Stephanie

Review of Caryscollections


Rated 1 out of 5 stars

Rude & Dodgy

Found these guys on facebook & clicked the enquire button. Having recently had an accident and being without a car I was pretty keen to make a purchase. Sat with cash ready & a couple of questions, I swiftly sent an email. I accidently used my work email address. Having arrived in the office Monday morning I found a reply in my emails. picked up the phone and attempted to ring. I swiftly got an email response saying not to ring via my work number as they weren't interested in surverys or advertising. so I then rang off my moblie, the gentleman proceeded to accuse me of trying to sell him something. Firstly I am an accountant & the company I work for has nothing to do with advertising or surveys? I had rather an unpleasant call & needless to say they lost their sale...dubious website, no company reviews and testimonials look fake...companies house filing history states - The company confirms that its intended future activities are lawful...which suggests they haven't been previously. Looks like I have had a narrow escape. So I thought I would start the reviews off on here!

July 28, 2025
Unprompted review

Review of Vinted UK


Rated 5 out of 5 stars

Converted Vinted Addict

I have been using Vinted for around 4 months now. First as a buyer and then as a seller. This app has helped me clear out all my old unwanted clothes, and made me money to replace everything I sold in my new larger size!
I've bought some real bargains and I've also had the odd issue, parcels getting lost or arriving not as described. I've managed to get full refunds with minimal effort!
It is quite long winded as a seller to get paid if the buyer doesn't promptly tick the received box. Vinted know they have collected it etc so I believe they should reduce the waiting time for funds to be added to the sellers account.
I also think if the item you receive is not as described and the seller agrees to a refund, the seller must pay the return fee and not have the option not to. I have been had this done to me twice and held fast and demanded they either cancel my order or confirm receipt without me returning, luckily for me as there is no option to reverse once they have selected buyer pays return.
Overall being a mum of 4, my passion for clothes shopping vanished after baby number 2, and only buying essentials when required. I now have a re-ignited passion for fashion and I'm looking great with my new replenished wardrobe - that cost me nothing as I bought from the proceeds of my sales!

You know your a Vinted addict when you are currently browsing NEXT for next years Vinted buys! Vinted I love you haha!

...and all whilst doing my bit to save the planet!

March 26, 2024
Unprompted review

Review of InPost UK


Rated 1 out of 5 stars

Avoid!!!

This was my first time using this service. My husband works nights so I thought rather than disturb him with parcel deliveries I would try the lockers that are near my workplace. All seemed great, tracking working fine, item out for delivery & then Failed delivery, later that day another failed delivery. So day 2, parcel out for delivery & another failed delivery. Next thing I get a notification stating that it is being sent back to the sender????
When I contact the InPost customer services they state that there is a fault with the software at the inpost box, despite this they are knowingly sending drivers to it and all deliveries are being failed. What use is this to the customer? No email to redirect a parcel, or common sense to hold parcels until the lockers are working again.
Needless to say I wont be using this service again. I've received better service from Evri!!What a waste of everyone's time and money.

December 11, 2023
Unprompted review

Review of Motability Scheme


Rated 1 out of 5 stars

I have been unable to contact anyone at…

I have been unable to contact anyone at motorbility regarding an accident claim I had in March. I have received a summons to court as I am being sued in the smalls claims court because motorbility insurance has failed to pay. Two weeks of being on hold for 40minutes plus a time and then being cut off.
I suffer from sever anxiety and mental health issues and this is supposed to be a service who helps people with disabilities. This is causing me untold stress and I am unable to speak to anyone to resolve. I am now looking at a county court judgement and bailiffs at my door. What am I supposed to do now?

October 25, 2023
Unprompted review

Reply from Motability Scheme

Hi Nichola,

I am sorry to hear about the experience you have had with your insurance claim, I can appreciate it has been a distressing time, and thank you for giving such detailed feedback.

If you would like to discuss this further with our team, and to help us understand more about what has happened, please do contact us on our Live Chat service via our website; www.motability.co.uk, just quote Trustpilot when you speak to our Specialist.

Our opening hours are 8-7pm Monday to Friday and 9-5 Saturday.

Kind regards

Tom

Review of ASOS


Rated 1 out of 5 stars

Appalling customer service

Appalling customer service. Having ordered a tracksuit in the sale for my son's Christmas present I was extremely disappointed when the parcel arrived and only the bottoms where in the package. I immediately tried to contact customer services which is extremely difficult. No telephone number available and the chat was not working. Eventually I found an email address so swiftly sent an email explaining the situation. The process was slow with emails back and forth over several days and eventually I was asked to return the parcel for a full refund.
More emails back and forth as the tracksuit had increased in price and by the time we got any response it had sold out in the size we required. Fast forward a few more days and receive an email stating that they had received the parcel and as it was incomplete they would not issue us a refund and were returning the parcel back to us!!
Finally get onto someone on chat explained the reason we returned it was because it was incomplete when it arrived. Forwarded the emails and transcripts from previous correspondence on the issue and they still refused to refund. We are now £67 out of pocket and 3 weeks in & 1 week before Christmas.
The service is absolutely disgusting. Be very wary ordering from here.. I've never been treated like this before and it's caused hardship and stress at Christmas!

December 17, 2021
Unprompted review

Review of Fabletics UK


Rated 1 out of 5 stars

Penalized for being a VIP

Penalized for being a VIP. So this month I had my membership fees of £49 deducted from my account. Fabletics terms and conditions state that as a member your credit entitles you to purchase ANY ITEM OR OUTFIT upto the value of £80. Today I logged in and and items over the value of £35 I cannot use my credits on. This is a total contractual breach of my terms and conditions. I'm also fustrated that I can only purchase 1 item valued at £5. I would have been better not purchasing the membership and using my £49 to shop. Your loyal customers have totally been excluded from your black friday bargains. As much as Iove your products I will no longer shop with you. Please do not use this company they take advantage of at every given chance.

November 24, 2021
Unprompted review

Reply from Fabletics UK

Hi Nichola,

Thank you for leaving us your feedback.
We are truly sorry to hear you feel this way.
It would be our pleasure to assist you, and resolve this matter quickly if you would please reach out to us via email.

Best,
Branislav
Fabletics Team

Review of Expert Medicals


Rated 5 out of 5 stars

A positive experience

I wanted to write this review as there were so many bad reviews, which I only read myself after I had purchased, soo the whole process was a worry due to the negativity.
I ordered the test 3 weeks before I travelled to ensure that if there was a delivery issue I would have time to rectify it. It clearly states up to 5 days for delivery and my test arrived within 3 days and my passenger locator code was sent via email immediately.

After I had received my test I learnt they had been removed off the government list so I was extremely nervous as to whether or not my Passenger Locator Code would work, but seeing a few more positive reviews I decided to risk it and I had no issues using the code or getting through security.
Registering the test was easy and instructions were simple to follow. I also received my results via email within 72hours.
Extremely pleased with the service.

October 22, 2021
Unprompted review

Review of Roofblinds.co.uk


Rated 5 out of 5 stars

Itzala blinds - perfect fit for my Velux windows

This is my second time ordering and again I was not disappointed. Easy to order and fast delivery.
My first order I stuck with the Velux brand as I could not find any feedback for the Itzala blinds. This time I ordered the Itzala Awning blinds. They were a perfect fit for my Velux windows and very good quality. Extremely easy to fit as they work the same way as the velux, even using the same fittings etc. Extremely happy with my order and very reasonably priced. I managed to get 2 Itzala blinds for what it would have cost for 1 Velux blind.

June 15, 2021
Unprompted review