S Jackson

Unfortunately our driver turned up late for our journey to the airport. Only by 10 minutes but he didn't get in touch to let us know. He barely said one word to us, was tapping on his phone screen whilst driving through narrow lanes to the airport and parked at an angle across two lanes when he dropped us off.
I just expected more from a private car service. We had much friendlier yellow cab drivers in New York during our stay.
To be honest, if the tip hadn't have already been automatically deducted, I wouldn't have given one.
However, the lady who highlighted the incorrect pick up time the day before was a lifesaver - it was set at PM instead of AM!

Yet again I'm waiting for a late delivery. I'd been told three days ago that it would be on it's way in 24 hours. Still no update on tracking section.
It's impossible to speak to a human - the online chat is a bot and the phone number is an automated system that doesn't enable you to speak with a human being. This has happened before and I never did receive the parcel - or an update. The retailer had to resend my items. I'll be asking retailers in future who they use and if it's Hermes - I'll be avoiding the retailer.