My son and wife purchased a new hard…
My son and wife purchased a new hard top from Fraserway, Bedford, NS. The service there has been terrible after the sale. When picked, they had not cleaned any of the unit inside or outside. The did a quick overview of the unit and then brought it home. Then noticed some defects on the unit and took it for warranty work. Before the clerk even check on any of it she is saying might not be covered. What! Turns out it is covered it is brand new unit. She needs training on what and what not to say. Then when it is taken down to Bedford for the warrany, they are taking the entire canvas and sending to have repaired. Then they are saying because they are building a new building they will not have space to store there for the 2 to 3 weeks until the canvas is back to put back on the unit and we will have to come pick it up and take back home. At now time was there a mention that they have a storage lot that they can put it on or give that option. We learned that after calling them on the phone and the person we talked to is then saying, they were accommodating us by taking the unit as quick as could to be repaired. Excuse me, accommodating us, it is the unit you sold that is defective and you are saying you are accommodating us? Of course we want it fixed. It was purchased in August of 2025 and you were not back about the repair until March 2026 and that is accommodating us? Of course we want it done before camping season. We purchased this unit new, not used so seems we were accommodating you by purchasing the hardtop and not there for another year with your place selling this unit. I would not recommend this dealer or Fraserway to purchase your RV there are many others in NS with far better service than this one. Plus the service reception person there needs a lesson in communication, putting the responsiblity or saying to us that you are accommodating us by getting this fixed as quick as possible. Isn't that the goal when you are selling new units and your motto of Fraserway Difference, good service or maybe I read the meaning of that as bad service is the differnce
Reply from Fraserway RV
Thank you for taking the time to share this feedback. We are very sorry to hear about your son and daughter-in-law’s experience, as this is not the level of service we strive to provide.
Please know that we are actively looking into this case with our Bedford location to better understand what happened and how the situation was handled. We take concerns about communication, warranty support, and customer experience very seriously.
We appreciate you bringing this to our attention. If you are open to it, please feel free to contact us directly with your son’s name and unit details so we can follow up and ensure the situation is addressed properly.
