Fruugo Canada (CA) - fruugo.ca Reviews 

7,681
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 533 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that ordered products arrive promptly, often well ahead of expected delivery dates, and are securely packaged for safe transport. Consumers also appreciate the very reasonable prices and the wonderful ability to find hard-to-locate items easily through the helpful online store. However, some customers also noted recurring issues with shipping delays and longer wait times when ordering products from overseas locations. A few people experienced occasional product defects, such as leaking parts, broken fasteners, or items that simply did not match the online descriptions. Reviewers additionally noted that certain shipments lacked proper instructions or required components.

What people talk about most

Product

Consumers find product satisfaction to be high, frequently highlighting that items arrive in good condition,... See more

Delivery service

People report positive experiences with delivery service, noting that packages arrive promptly and often much... See more

Order

Customers had positive experiences with order processes that were fast, simple, and included clear tracking... See more

Quality

Customers consistently note ambiguous experiences with quality, while many reviewers praise the great... See more

Price

Reviewers highlight positive aspects of price, frequently noting competitive costs and reasonable rates for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was look8ng for this product everywhere online and no one carries. Then I came across fruugo. They not only had the product but it was a very pleasant, seamless and very user-friendly purchase... See more

Rated 5 out of 5 stars

First time to ever use Fruugo. Pleasantly surprised and shipping was quick. Considering product came from out of China, it arrived a lot sooner then expected. It was exactly what i was looking for... See more

Rated 5 out of 5 stars

Great product I purchased a watch that's compatible with a CGM for my son, he's a type 1 diabetic. For one it came alot faster than I expected, the estimated delivery time was September 2nd and I... See more

Rated 5 out of 5 stars

I have been a customer only during this last few months and have ordered numerous items since. I have been very happy with the prompt delivery and tracking tool . Also the items is always properly pac... See more


Company details

  1. Online Marketplace
  2. also in
  3. Media Company

Written by the company

Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!

Fruugo Global Marketplace

Written by the company

Global shopping made local for you!
Available in 32 countries, Fruugo enables you to discover and shop over 8.5m products from hundreds of retailers across the world.
Shop in your language & currency
Fruugo supports 17 languages and 22 currencies across our 32 country marketplaces.

Contact info

  • Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom

  • fruugo.ca

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.4

All reviews

(7,681)

586 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The communication was excellent…

The communication was excellent regarding the shipment progress. Delivery took place as stated. However the product was not what I expected. The advertisements showed a brick like treasure. for each day that was to be constructed by the recipient. What I received were ornaments already constructed.
Very disappointing.

October 11, 2026
Rated 2 out of 5 stars

This was the first time I found out…

This was the first time I found out about fubo was pleasantly surprised quality is very good price point. Excellent I would highly recommend this product and the company to anyone who is interested in asking me thank you very much.

October 9, 2026
Fruugo Canada (CA) - fruugo.ca logo

Reply from Fruugo Canada (CA) - fruugo.ca

Hello,

Thank you for your review.

A member of the team has contacted you via email to help resolve this.

We are looking forward to hearing from you.

Kind regards,

Rated 5 out of 5 stars

Total satisfaction.

On Monday I placed an order with Fruugo for some vitamins from the US that I am unable to purchase in Canada. They showed up in my mailbox by the end of the day Thursday. The service totally exceeded my expectations and I had updated tracking constantly as well. The vitamins appear totally legit and unopened. I couldn’t be happier with this service.

October 8, 2026
Unprompted review
Rated 3 out of 5 stars

Joke

Ordered medium nasal dialators, received small. Long shipping lead time. Disappointed.
Refunded by customer service.

September 30, 2026
Unprompted review
Fruugo Canada (CA) - fruugo.ca logo

Reply from Fruugo Canada (CA) - fruugo.ca

Hello,

Thank you for your review,

I am sorry to hear this.

A member of the Customer Care Team will be in touch regarding this issue,

We look forward to hearing from you.

Kind Regards,

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