United Kingdom
Review of Never Fully Dressed
Bought a dress. Tried on once and sent back the next day as too big.
Received a email saying there is a make up mark on it (no proof I caused it) and seem to suggest they will keep the dress and my money?! It was £100!
Review of LullaBellz
Ordered hair with 48 hour delivery. Has not arrived, no dispatch email. Cannot get in touch with anyone over phone. Wanted for holiday. It will not arrive in time and don't have any idea when it will arrive.
Reply from LullaBellz
Hello Molly,
We are very sorry to hear there has been an issue with your order. We do not have a phone number but the team can be reached at hello@lullabellz.com and would have been happy to help you with this issue.
Kind regards,
Lullabellz.
Review of Zara
I would prefer to give no stars. As a loyal customer of Zara for years I am appalled at the customer service.
I have sent a parcel back which appears to have been lost and I cannot get a refund. I have tried WhatsApp, instagram, Facebook. Zara have lied to me and said they have processed the refund and then acknowledged they have not. I have no way of getting my refund back and keep getting different answers. I will never shop with Zara again, disgraceful.
Review of Joules
DO NOT ORDER ANYTHING FROM JOULES
I ordered a parcel on 25th November. It has still not arrived.
I spoke to someone today who said there are 100s of parcels which have not been delivered. Basically, Joules will not provide a refund to customers until Royal Mail provides them with a refund. This means customers are left without their product and no idea if and when they will receive their money back.
I had some lost parcels with a couple of other stores and they have been fantastic and refunded immediately.
Joules have been terrible to deal with and acknowledge I have been waiting for my parcel for 2 weeks but will not process a refund or give me any idea within what timescale they expect to resolve the issue.
Reply from Joules
Good Afternoon Molly,
Thank you for taking the time to leave a review.
We are sorry to hear of the recent issues you have experienced with your Joules order not arriving on this occasion for you.
We would like to help you resolve this, so please contact us, via the below link, with your order number's, email address and full postal address. Alternatively call our team on 0345 250 7160 and a Joules advisor will be more than happy to assist you, our opening times are 9am to 4pm Monday to Friday. We are also available via chat from 8am to 5.45 pm Monday to Friday and 8am to 4pm Saturday.
https://help.joules.com/hc/en-gb/requests/new
Many thanks,
Joules Team
Review of Furniture Village
Awful customer service. Ordered a dining table at the beginning of January. It is now June, and the table is still not here despite us making a payment 6 months ago.
The table was originally supposed to arrive in March. We were then told it would be May. We have called the past 3 days and spoken to Tony, Craig and Darren. Each time we have been told we will receive a call back, and each time they have failed to do so. We still don't know if and when the table will arrive. Someone is supposed to call us back on Monday morning but I suspect that will not happen given our dealings with the company over the last 3 days, so we will have to chase again.
