Monica

The clothes are amazing, and the site generally is very easy to use.

Just get fake accounts following you, they do not help you get your posts seen by actual people who would like your content. It's all a waste of money and time.

Fantastic website, both orders so far have been great, I am a regular shopper now!

Used Hillarys to install shutters and blinds in our entire house. Generally service has been ok, not great. However, logged an issue with a velux blind not catching (installed about 6 months prior). Engineer came in April and said "these are rubbish, you shouldn't have ordered these" and said would order parts to fix and booked in a date to come back in 6 weeks. Never turned up, called Hillarys and said no appt booked that day. OK, so booked another direct with them, he never turned up for that one either and again no phone call. Called Hillarys again and said he would definitely contact me this time - he didn't. Called again, advisor said that the engineer was driving him mad as no one seems to be able to get him to do anything. OK, booked another appt different engineer. Turned up, no idea re. issue and with no part. Husband obviously getting frustrated at this point but engineer goes super aggressive, even darted towards him at one point so I had to step in and close front door. Called again same day (Monday 27th June) and advisor said someone DEFINITELY going to call me, going to email area manager and account manager so someone DEFINITELY going to call me this time. It is Thursday now and no has called. So called again, and same spiel, someone definitely going to call me back today. I bet they don't. Total farce seeing that engineer came to look at this simple issue months ago and cannot get a fix. So go with Hillarys and the installation might be ok, but if you have any problems with them after, their guarantee is totally worthless if like me, you cannot get anyone to help you.

For UK buyers-

1. The import fees are pretty big, on a pair of gucci shoes I paid £317 for, I had to pay £155 on fees and VAT. I paid £96 fees on a skirt I paid £466 on so unless you understand fees pretty well, you might be surprised.

2. Going forward I would only ever buy new or pristine items. I bought suede gucci shoes marked as condition very good. Notes were light scuffs on soles. I wish I could add pics here but the heels were so scuffed there is no suede left on them. Getting a returns label is easy but knowing how to get your vat/customs fees back seems so difficult. So just because they say light scuffs (and the pics are taken so you can't really see the damage) doesn't mean that is what is going to turn up.

I have bought a lot of stuff from therealreal and this is the first time I am disappointed but now at least I have learned not to risk buying their used items. Just some advice.

Great company! I received an order with a faulty part and I received the replacement the following week, customer service on chat were very quick to respond and very friendly.

Clearly they make it as difficult as possible to cancel because you can't do it via the app and have to call them / email them. I would have give 2 or 3 stars because the plan is not too bad but I lowered it to 1 star because I asked a very simple question on the facebook group about whether you can cancel via an email instead of calling and they kicked me out of the fb group. Clearly that is incredibly poor behaviour and seems pretty scammy to me. Lack of transparency is a real issue here. I am going to cancel my credit card to stop any further paymentd but should I have to?

Update- if asking a simple question like how to cancel via email violates your fb community rules you have to ask yourself why you would put in a rule like that huh? Not quite right...

My question on the fb group was simply "Hi, does anyone know if we are able to cancel via an email rather than having to phone a US phone number?". Please don't make out that I put something super negative on there as I simply did not. That update of your review to state that I put something negative and damaged the space is embarassing for you.

PS I emailed G Plans on 26th April asking to cancel and no reply. Emailed again on 8th May and still no reply. Rather than updating replies on here with non-truths why don't you concentrate on replying to customers trying to cancel before you take the next payment?

Ordered 2 gift vouchers on the 1st December to be emailed on 25th December as they were xmas presents. Instead they emailed them straight away so totally ruined their surprise which was poor...when contacted they said it was all googles fault but wasn't because totally different times. Offering me 10% off next order and not saying anything else after I asked them to look further into it doesn't really look like a company who cares that they can't honour their gift voucher policies.

Ordered xmas gift wrapping on Saturday they delivered on Monday, was amazed! Box was pretty large for items inside so they could probably look to reduce that but can't argue with service!

Quality of items is not good..the halloween sweater isn't a sweater, it's made of like shiny acrylic or something...photos look nothing like reality...surprise surprise

If i could give zero stars I would.

Basically we had 3 flights booked with trip for Air New Zealand in April. They all got cancelled by the airline.

Trip told me they had put refund requests in for all of them. They told me to wait 60 days for the money.

I did - nothing came.

Called them again, said I wouldn't be getting either a refund or credit note for the most expensive one (over £1000) as it was a non refundable flight....as if I had chosen to cancel it or something. Told them that is ludicrous but they don't seem to understand.

Now have emails from trip that say cannot get a refund for any of the flights and can have a credit note for them, all because AirNZ are not refunding them apparently.

All total rubbish - they are clearly keeping my money.

I am going to go through american express to get my money back.

All i can say is please never use this site, if anything goes wrong they won't help you and you could be out £2000 like me.

I have used Klarna for asos maybe 40 times in the last couple of years, never had a late payment. Last used it in May but now won't accept any order on asos, doesn't give a reason and absolutely nothing has changed on my details. Pretty disappointing.

Got some fantastic items, love this site!

Ordered a chair 52 days ago, sent multiple messages as to where it is, no reply. Had to open paypal dispute for refund. If you can't fulfill orders, don't take people's money.

Products are fantastic and service is just as good. My new favourite website!

Fantastic site...cheaper than others AND a discount code made prices even better! Ordered on Wed arrived on Monday. Will definitely use again!

Through google shopping, I ordered several perfumes on 27th November, I received the confirmation email ok. However, on website it continues to say preparation in progress today the 9th December. No contact details at all on the website, and their social media links are all just back to their home page. Emailed the address from the confirmation twice in both English and Spanish but no response. Am going to contact credit card company tomorrow to try and reverse payment. I suspect the positive reviews on here might be fake.

Update - I received the items 3 weeks after ordering with no communication received from them. Unfortunately there is absolutely no info in how to return so I guess I am stuck with them now.

Incredible pieces, love this site

Update - I have had to edit this review based on my last 3 orders which have been a nightmare.

1. Ordered 2 cushions, 2 weeks after they were supposed to arrive i contact customer services and it turns out they no longer sell them so refund given.

2. Ordered 2 trays in Dec sale, I get an email the following week saying I have been refunded. No explanation why...contact customer services, apparently they were priced incorrectly. Might have been nice to have been told that.

3. Ordered an ornament. Supposed to be delivered in 3-5 weeks, 10 weeks later I have had to contact them and request a refund since no one contacted me.

We have bought so much stuff from this site but I have given up now tbh - the main bug here is that you have to do all the chasing because no one ever contacts you proactively.

When you order a burger and chips and it costs you £17.99, you at least expect it to be hot. Mine was not even lukewarm. Reported it to Deliveroo and the response is just 'sorry, we will pass your feedback on to the restaurant ". It is not good enough...if i was in the restaurant i would have sent it back for being cold!