Jim Foxtrot

What else is there to say other than NextGen is awesome?!

Thank you Rob for a great Sherman L.

I purchased this for 1$ super excited, waited 24 hours only to realize the sketch, the "how we met" is completely generated by an older version of chatgpt. Then I did 2.99$ for the where will we meet and saw all the EM Dashes and obvious AI generated text.

The ENTIRE process from end to end is AI generated.
They use gpt 4o for nearly everything. What an absolute joke. None of that was stated initially. There's nothing in their TOS/Privacy policy about my data and my information going to open AI. The marketing gave off the idea that the sketches were personal not generated automatically.

I reached out to the support team. Gpt4o support again. I’ve totally broken the support email bot after finding out it can’t escalate me to a human. The soulmate sketches are AI as well and the em dashes are a total giveaway

This is massively unprofessional

@Hint
I don't want a refund, I want the experience, I came for clairty. They asked me to email TP at hint.app which I did an a automated "David"or "Alex" processed a refund of 2.99 immedately, this doesn't solve the issue. You still have the 1$

It honestly seems like the entire company is automated except for the invidual psychics that contact you via whatsapp. There are zero escalation points. As a owner of an AI company, how the heck can you do this to people? You MUST have some kind of escalation point or handoff during situations like mine but all i'm doing is burning tokens and getting more and more fustrated.

This guy needs to be completely deplatformed, this is Roman taranov type in investigations and that name on Google. He's been doing this since 2022. Ruby Systems.


Wow.

I returned to World of Tanks after almost a decade and spent about $15 on the AMX 13 57F. I thought I had researched it enough, but it performed far worse than I expected. I struggled to penetrate opponents and deal damage, making it a frustrating purchase.

I contacted support and asked for a refund, an exchange, or gold credit in return for removing the tank. All three options were refused because I had used it in battle.

After going back and forth for a couple of days, I asked for a supervisor review. I was told the request could not be escalated.

Their alternatives were to sell the tank for in-game credits or wait for a trade-in event, which would give me half its gold value toward another eligible tank, with the remaining balance payable in gold.

The $15 is not the main issue. It’s the lack of flexibility and the refusal to allow further review. As a returning player who wanted to enjoy the game again, I came away feeling that keeping me as a customer did not matter.

I still love the game, but this experience has ended my willingness to spend more money on it.

EDIT FOR CJS CDKEYS.

My problem is the crappy customer service and the Dave B treatment. The fact that I explained that above and the lack of even an apology of how I was treated is indication enough it's time to part ways with CJS.

Completely horrible, I would have rather paid the extra 10 bucks to deal with Steam than deal with Dave B. I've been with cjs now for many years and they've gone so much downhill its crazy
I eventually received the key itself and have since activated the game.

I tried opening up a ticket with him because the hell divers 2 showed as out of stock but in stock on the product page. he kept closing the ticket and stating that my issue was related to a completely separate issue involving a office 365 issue that I put in a month ago but was still open.

So Dave have fun with all these tickets and closing them bro.

#813051
#801659
#813052
#813053
#813054
#813049
#813055
#813050
#813048
#813046
#813039
#813040
#813037

I've been using CJS for a number of years and had no issues with them

I purchased a lifetime 365 order 1162325 6 years ago and was advertised 1x Microsoft Office 365 LIFETIME License for 5 DEVICES - PC and Mac

What happened? It won't login anymore nor will it allow me to use the service. I reached out to CJS and they stated that after a year they couldn't help me and I'm on my own. Seriously? It's not about the 15$ it's about the principal, similar to snap-on... Lifetime means lifetime.

CAS-18271683-P1Q6L5

Do you notice the tide changing? Address me properly and speak in proper English. After two months, I'm finally getting somewhere to resolve this.

Dji sent me this message and I sent this back:

Dear Mr. NAME,

Thank you for your messages.

I am writing to sincerely apologize on behalf of DJI for the frustrating and time-consuming experience you've endured over the past couple of months with your Mini 4 Pro drone. We deeply regret not meeting your expectations and causing you inconvenience.

We understand the dissatisfaction and frustration stemming from the current resolution offered, and we acknowledge the considerable effort and emotional investment you've put into resolving this issue. Please know that we are committed to making things right for you.

After carefully examining your case, our management team has devised a personalized approach tailored to your situation. However, we recognize the limitations of our current policies and resources, which may not fully align with your desired outcome. Nevertheless, please believe that we have tried our best to provide you with the best solution within the existing framework.

For the option of returning your Mini 4 Pro for inspection and receiving a discount towards the purchase of an Air 3S, we stand by this as the most viable solution within our current guidelines. Though it may not perfectly suit your needs, it represents our utmost effort under the circumstances. And we sincerely seek your consideration for this solution.
-------------
They also replied quite specifically and said in the latest reply "Additionally, you also mentioned that your DJI Mini 4 Pro has a defect. We attempted to help you arrange for it to be sent back for inspection, however, we regret that you chose not to proceed to send it back. Without this inspection, we are unable to assess the condition of the device and provide further solutions. Therefore, we are unable to fulfill your request for free compensation in the form of a DJI Mavic 3 Pro or a DJI Air 3S."
---------
Even with the email, the way they worded this reply isn't the same as the email; the email said they will do nothing other than the original offer. The Trust pilot reply said if I send it back, they will be "able" to fulfill my request for free compensation in the form of a DJI Mavic Pro or Dji Air 3S.
------
And FYI, I wasn't given "solutions(s)" I was given one option.
------
My email in return

"Again, I do not understand what you stand by as the viable solution DJI. I'm massively appreciative of the personalized approach and that took 2 months and many emails after being told by Charles to
a. deliberately crash my drone to give him more data
b. being told repeatedly with weeks of nonresponse that I'm noncooperative and don't deserve any further action

After my repeated outreach I was then offered this personalized approach.

You are HQ with respect to your current policies and resources. As a business owner myself, You make the rules just as I do for my customers.. I humbly request you carefully reconsider your position and help me acquire some resemblance of restitution during this situation.

There's no doubt the DJI Reddit community doesn't view this situation favorably, and frankly, I'm not happy with the man I've been forced to become over this entire thing.

I believe you can do better.

Help me work toward a better solution, and I will
1. Remove all 18 of my reviews and replace them with 5 stars
2. I will write a thank you post for in the end stepping up and resolving this situation
3. Quickly put the drone in the mail to be sent back per your request.

I'm still asking for a 3s fly more combo as the ultimate goal

My only recourse is to continue to press, email review, and outreach, driving both of our businesses nuts, but I know NONE of us want that."
--------
I sent them a follow up email including the above trustpilot reply:
This is the first wording I've seen where you offer a Mavic Pro 3 or a Dji 3s as free (comped) compensation for my trouble here.

If I return the unit back to you using the UPS label, what are we looking at?

Are you going to inspect the item and FINALLY look into that as a solution? If so, respond promptly, and I will do so immediately.
--------
I will ask again, are you guaranteeing a 3s swap solution if I package up this new mini pro 4?


As a final as well,
I NEVER refused to send the unit back, I repeatedly asked for verification, assurance and guidance which they have refused to give me. I've only been given the "cooperate" option.

CAS-18271683-P1Q6L5

Dji tried to report my last review as ingenuine because I forgot to place the case number.

Dear Mr. (actually used my name this time),

Please allow me to once again express my understanding of the time and effort you have invested in handling this matter, and to express my sincere apologies for the inconvenience you have experienced. We are well aware that this is an unpleasant experience for you, and we take your feedback and dissatisfaction very seriously.

We fully understand your desire to resolve this issue as soon as possible. However, in order to ensure that we can provide you with the most appropriate solution and follow our repair and upgrade process, we still need you to send the DJI Mini 4 Pro back for necessary testing. Please rest assured that we will create a dedicated case for you and send a prepaid shipping label immediately so that you can easily send the device back.
Case number: CAS-18907283-Y5N8Z3
Address: used my address

Once the device is tested, we will provide a corresponding solution based on your actual situation. If the device is indeed faulty and meets our upgrade policy, we will provide you with the price difference upgrade plan for DJI Air 3S as agreed.

At the same time, we also noticed that you have devoted a lot of time and energy to this matter in the past month. We are very grateful for your persistence and patience, and understand your desire for a fair solution. Please believe that we are doing our best to promote the resolution of this issue and hope to give you a satisfactory answer as soon as possible.
-----
My response:
I'm not sending anything back until I can come to some kind of fair agreement

I don't think that you understand that your current offering is not fair not for the time effort and energy I put into this situation. If we can't to reach some kind of monetary agreement My continued outreach calls reviews Reddit posts will continue

-----

They have sent a return label to my email assuming i'd just return it. Not yet, not until we reach a agreement

China is awful right now

CASE NUMBER (CAS-18271683-P1Q6L5 and CAS-17861392-V6G6F9)
Stop apologizing; produce a fair result.
Stop apologizing; produce a fair result.
Stop apologizing; produce a fair result.
Stop apologizing; produce a fair result.


Latest reply from dji
Thank you for your patience and persistence in seeking a resolution to your concerns. I understand that your experience with Charles and DJI has been frustrating, and I sincerely apologize for any inconvenience or distress this may have caused you.

I have reviewed your previous communications and understand your desire for a more satisfactory outcome. However, I must explain to you that our policy does not allow for the free replacement of a DJI Mavic 3 Pro or DJI Air 3S in response to the situation you have described.

For your DJI Mini 4 Pro, I understand that you have invested in accessories for this device. To address your concerns, we are willing to offer a special exchange option. If you are willing to send your DJI Mini 4 Pro back for inspection and we confirm that there is a unit faulty, we are willing to exchange it for a different model with a price difference.

I understand that you may feel that this does not fully address the time, effort, and energy you have put into resolving this issue. However, I assure you that we are doing our best to find a solution that is fair and reasonable given our policies and procedures. Please know that we value your feedback and will continue to review our policies to ensure that we are providing the best possible customer experience.

I would appreciate it if you could consider our special exchange option and let me know if you are willing to proceed with sending your DJI Mini 4 Pro back for inspection. If you have any further questions or concerns, please do not hesitate to reach out to me directly.

------
I don't even know who this guy is.

Here is my reply:
Dji

STOP CALLING ME, CUSTOMER. I have a name.

It's in your best interest to regard the unit as non-faulty or as human damage and give me nothing in return. This is NOT a win-win for me, and I will continue to work to achieve a better and fairer outcome.

The amount that I said just keeps rising Dji.

1. 100$ Accessories
2 Dji care 189$
3. 1000$ for the drone itself. (You're covering IF I agree to this bad-faith offer.)

THIS IS NOT FAIR. I'm out 1289$ at this point.
I haven't flown the drone at all in the past month,

If I produce the exchange:
I'm out 289$
Plus 600$ for the cost of a 3s

BE MORE FAIR.

DJI Continues to prevent any movement towards a fair resolution taking my time, effort and energy into account.

I have shared repeatedly my appreciation for working towards this resolution but the current one being not fair as I still will need to drop 800$ plus accessories on a drone that fits my needs which is already outside of these policies AND if you read through the previous replies the story changes in regards to the conditions of the return itself from (as long as their is proven fault to as long as there is no proven human damage"

"""Dji Blocked my original email from reaching Charles, I sent an email and included 18 major DJI employees. Before he took over 3 days to reply and with this fresh email address, he replied within 1 hour.

Dear customer,

I would like to express my understanding of the time and effort you have spent in the past two months to resolve this issue. We value your feedback and experience and are deeply sorry for the inconvenience.

Regarding the Mini 4 Pro and DJI Air 3S issues you mentioned, we have carefully reviewed your case (CAS-18271683-P1Q6L5 and CAS-17861392-V6G6F9). We understand that you want a free DJI Air 3S as a solution, but unfortunately, this is beyond our authority. The best solution we can provide is to recycle your undamaged Mini 4 Pro (if there is a non-human caused damage) and provide you with the difference to upgrade to DJI Air 3S. This solution is designed to provide you with a fair and reasonable solution.

We understand your dissatisfaction with this solution, but please believe that we have tried our best to help you within the existing policy framework. We sincerely hope to reach a solution that is acceptable to both parties with you.

I would like to apologize to you again and thank you for your patience and understanding. We are well aware that this experience has caused you trouble, and we will work hard to provide a proper solution for this case.

Best regards,
Charles
DJI Customer Care Team''''


HEY DJI Level 1 Support.
Stop telling me you apologize for my inconvenience and actually help me bring about a resolution that's FAIR

DJI has simply responded with

"Dear customer,
Your request for Air 3s is beyond our authorization.

If you find any issue with your drone, please send it back for inspection."
CAS-18271683-P1Q6L5

Instead of provide a result that's fair. I'm tired of dealing with this company and at this point just want a working drone

update oct 25'th
I still haven't received a reply to my case or movement
 CAS-18271683-P1Q6L5

The company has refused to update my case any further. I thought I made headway when a manager sent a request to the dev team requesting someone help with my issue and intervene with the treatment and the unfair offer given.

Yet again, like clock work the company will apologize for the inconvenience, no it's not... Its torture at this point. I've been at this for over a month and haven't been able to fly my drone. They will say they are updating my case and no movement will happen again

Guess I'll just keep calling them over and over again...

Update 10/23 CAS-18271683-P1Q6L5

I’ve been in touch with DJI, and while there’s been some progress, it still feels like things are far from fair.

They’ve finally acknowledged fault and said:
“Although we strive for 100% customer satisfaction, it’s clear we’ve fallen short in this instance, and your frustration is justified. We understand that you may no longer want to use the DJI Mini 4 Pro after everything that’s happened.”

After a lot of back-and-forth emails, here’s the offer they presented:

Charles from DJI:
I strived a special solution only for you which is, it is suggested that you could send the DJI Mini 4 Pro to DJI repair center and we will have full inspection once receive, and if the unit is confirmed to be faulty, we will recycle your DJI Mini 4 Pro directly and provide you the same value discount on your purchase for the DJI Air 3S! Which means, if confirm the DJI Mini 4 Pro is faulty, and if you puchased the combo at 1000USD, then we will recycle your combo and provide you a 1000USD discount to purchase the DJI Air 3S.

While this is progress, it still doesn’t feel right for several reasons:

I’ve been dealing with this issue for nearly a month, spending countless hours, including posting on Reddit to get attention from DJI support.
I’ve spent close to $100 on accessories (DJI has said they’re open to covering that, but nothing is in writing yet).
There are major customs issues involving DJI products, with some being held or confiscated due to the company's CMC designation, which has affected both new orders and repairs.
I’ve asked DJI to consider an alternative: cover the cost of a new Air 3S Fly More package given the stress and time this has caused. I shouldn’t have to spend more money or time replacing a product that may or may not still be faulty after inspection.
I’m willing to send the Mini 4 Pro back for recycling.
Their response was brief: "Sorry to tell you that we are not authorized to provide a free Air 3S. We appreciate your interest in our product."
I replied: “I’m not asking for a free 3S. I’m asking for compensation for the poor treatment I’ve experienced. I’ll keep posting, reaching out, filing reviews, and making noise until this is resolved fairly.”
I understand the offer, and I’m grateful that they’re trying to make it right, but after all the noise I’ve had to make, it still doesn’t feel fair. If I send it back, it’s in their best interest to find the unit functional, and I don’t want to be left in the same position I started in.

Dji, still, after three days of waiting for a reply from several executives, sent multiple emails to multiple people at higher levels in the company, speaking in their language, but refused to reply and help me resolve this situation.

CAS-18271683-P1Q6L5

This product has been a waste of $1,000$ of my time, energy,, and effort,, and I can't rely on this company to assist me. I've called them and everyone in customer service knows my voice and my name.

Here's the email:
Charles and DJI Execs.

I've emailed your company more than 80 times in an attempt to bring resolution to my issues with my Mini 4 Pro. Charles is engaging in Psychological warfare refusing any kind of resolution.

Charles has outright refused to assist me in providing me a link to upload my logs as they are beyond 25 megabytes. I've spoken to him a number of times on the phone, and he talks over me. He's hung up on me twice, and I'm reaching the point where I have no other recourse than to reach out to my congressional staff in an attempt to make them aware of the way you treat your customers on top of everything you're dealing with involving US Customs.


1. I'm still having massive issues with my drone hitting the ground while in Active track. It misjudges the altitude and tumbles during daytime shooting.
2. I cannot connect an iPad to the Rc2, leaving me forced to connect the n3 controller, but I was given a warning that I must unpair and repair when I can use both controllers with the Neo with no warnings.
3. The dusk/sunset shots are blurry and horrible. I've shared screenshots of my settings, and your HQ Staff just takes me in circles.

I've spent more than 8 hours on the phone with your staff, to the point that many of your first-level staff know my name and voice.
I've offered a resolution to receive a replacement drone or an exchange of the model, but has been rejected. I'm asking for,r an Air 3S as an replacement I feel this,s would solve my active track issues with the introduction of Lidar and the better camera.

Overall, I'm not able to use this drone as advertised. I've also been asked to send the drone back for inspection; Customs enforcement is confiscating drones to and from your facilities, so that wouldn't be an option either.


I bet you I can predict what they'll say next and never take action:
Hi there, we apologize for the inconvenience you have experienced. We will check this further with the relevant team and follow up with them. Once we receive an update from the relevant team, we will update to you.

Charles in the HQ over at DJI refuses to provide an upload link where I can upload a large amount of logs trying to get to the bottom of my issue.

They are asking me to cooperate and provide data but the logs are over 600 megs and they won't provide me a way of uploading them.

He barley speaks English to the point of massive frustration. Like the many times I've left a review, dji will respond to this, say they are investigating and actually do nothing.

CAS-18271683-P1Q6L5

Oct 7'th update

1. Synchronize the flight data, but there's no valid information;
If they're talking about the flight data, this was uploaded, and they found no issues; I challenged that and shared a video with them showing the crash during active track, they still disagree that anything can be done.

2. Upload the .dat file, but failed and you insisted no one had contacted you;
I had trouble finding the data file, I was told to look in data on the controller itself but there's over 600 megs of folders in there and no one has told me where to find the exact .dat files are located outside of "there in there"
I'm not dumb, I'm an AI architect and a software engineer. Speak PLAIN English and actually tell me the information you need, where it's located, and it's in your inbox in SECONDS.


3. Send the device back for testing, but no reply from you;

No one, and I mean NO ONE, has recommended or offered I send the device back for testing; I am FED up with dealing with anyone with DJI, but I consider it a huge amount of disrespect to give up now.

4. Not satisfied with the poor picture quality of the photos, kindly ask you to send the camera settings in a couple of emails still no reply from you.

This last question they asked about camera settings is also troublesome, they never asked me to send them camera settings until the last email, I asked what settings they need, if they need screenshots or more logs and they've still failed to answer.

I've tried a number of methods, including night and day hyper-lapse and different ND filters, and it's still SUPER blurry. I've tried manual focus, auto focus without solution.

DJI Management:
I want to be done with this, I want real assistance, STOP CALLING ME AT 1AM.
CAS-18271683-P1Q6L5

IF YOU WERE COMMITTED TO PROVIDING ME WITH EXCELLENT SERVICE, I WOULDN'T BE EMAILING/CALLING/LEAVING REVIEWS IN THE DOUBLE DIGITS.

Oct 5th update

Still continue to refuse to help me with my issues...

They keep saying I'm rejecting their requests for help and that's just not true. They haven't asked me for the camera settings once.

Dear customer,
Glad to hear from you again.

According to our colleague's information, there is no valid information in the synchronization. They contacted you for the .dat file and you rejected. As for the photography quality issue, we asked for the setting of camera multiple times. But you ignored those requests.

We appreciate your cooperation. Together we can reach a good customer experience.


CAS-18271683-P1Q6L5
Not happy with customer service or after-sales support, I basically have a brick of a drone I can't use for what I purchased it for

oct 4

I continue having issues with focus, controllers, Active track to the point where I'm asking for another model drone.

I've exchanged 50 emails, contacted the phone support and spent 2 hours on the phone, they still won't assist me.

They have repeatedly said there is no flight log data or video when I've uploaded the video from back on the 14'th and they refuse to look at it.

I don't have a product I can use or have fun with and they refuse to support or respond to requests

I'm tired of being asked, whats my ticket number
8507914
CAS-18349045-L3L0L3
CAS-18271683-P1Q6L5

I'm tired of confirming I'm having the issue and waiting 24 hours between replies.
Focus issues on sunsets, n3 controller with mini 4 pro and active track hitting the ground while tracking

My tracking id for the fight logs
89b49ab7-f434-46f0-aaf1-13a873507506

I'm not stopping, I'm not going away until I receive some assistance.

Update Oct 2
I literally just shared a video of the drone crashing plus flight logs. This is total BS.

this company refuses to help people and actually will tell you in the ticket. They can no longer assist you.

And they will refuse to respond going forward.

CAS-18271683-P1Q6L5
CAS-17861392-V6G6F9 CRM:0000000000526
[## 8487488 ##] DJI Technical Support - RC
CAS-18255449-B2K8G0 CRM:0522000000025

Oct 2 update

now higher management is on national day from 1-7'th (Chinese holiday) and won't assist me.
I've also included the logs tracking ID:
89b49ab7-f434-46f0-aaf1-13a873507506
12:45 PM on September 14


See the video here uploaded to your system

sec DOT djicorp DOT com/s/wpPp8cYK5WkDfXM
This was uploaded on September 14. Why are you saying that there’s no crash?

sept 30'th update, 8 hours have passed without any further reply from Dji or email.

Like I said, no actual action just words

DJI Continues to use psychological warfare and prevent me and my drone issues from reaching a point of resolution.

I'm tired of talking to people who speak Knowledge base for every reply and not assisting with my RC2/N3 issues, the issues I'm having with active track leading to the drone crashing repeatedly.

In response to this, I asked for another drone, a Mavic Air 3 or a Pro 3, and they refused to help me when they were giving people on Reddit free drones left and right. They keep saying they have no authority, but clearly, they do.

We've exchanged more than 50 emails, and I'm still at square 1.


回复：[## 8497839 ##] DJI Customer Care Team CAS-18271683-P1Q6L5
回复：[## 8507914 ##] [Courtesy Troubleshooting] DJI Mini 4 Pro (CAS-18349045-L3L0L3)
CAS-17861392-V6G6F9 CRM:0000000000526
回复：[## 8497839 ##] DJI Customer Care Team CAS-18271683-P1Q6L5

UPDATE Sept 25th
I returned the original Roborock as a final finger to the company. It's a huge shame. They told me that I stole the item and that "it doesn't belong to me" after Amazon was forced to step in. It took me several calls to Amazon, but they have also ensured no matter what the company says upon return. I'm not getting charged.

Maybe next time, don't induce psychological warfare. You'll lose. I'm helping multiple people on the r/roborock get refunds and chargebacks to those who have issues after they've given up, further inducing as much money loss to this company as possible.

UPDATE Sept 20'th
Amazon provided a full refund, letting me keep the Master. This made Roborock angry, so they emailed me that my warranty was now void because the "Robot, in theory, doesn't belong to me."

You'd be blown away to hear just how the support team is for a machine that performs as well as it does.

When you call support, you get the same agent repeatedly. I've heard they have a team of 20 answering the phones.

I had a Revo Pro for a few days and loved it. Then I saw the lightning deal on Amazon for $150$ more. I returned the Pro to Target and got the Master. The duo roller has a defect on my laminate floors, where a loud vibration happens when the vacuum is running.
I tried reaching out to Amazon for a replacement, but they refused. I tried reaching out to Roborock. They want to RMA and receive the item first, and THEN they will send me a new one. I read on Reddit that Roborock steals vacuums and doesn't return them when you RMA. Amazon advised me not to RMA. I had to call Amazon 35 times, but they finally made an exception and sent me another master. I plugged it in, and the same grinding noise was on my floor.

I'm busy reporting the issue to the Amazon AtoZ team and Amazon Marketing. I love the product, other than the grinding noise on my floors.

Ref number for Roborock:
ref:!00D2w02loIc.!500TK0Az1j0:ref