CAS-18271683-P1Q6L5
CAS-18271683-P1Q6L5
Dji tried to report my last review as ingenuine because I forgot to place the case number.
Dear Mr. (actually used my name this time),
Please allow me to once again express my understanding of the time and effort you have invested in handling this matter, and to express my sincere apologies for the inconvenience you have experienced. We are well aware that this is an unpleasant experience for you, and we take your feedback and dissatisfaction very seriously.
We fully understand your desire to resolve this issue as soon as possible. However, in order to ensure that we can provide you with the most appropriate solution and follow our repair and upgrade process, we still need you to send the DJI Mini 4 Pro back for necessary testing. Please rest assured that we will create a dedicated case for you and send a prepaid shipping label immediately so that you can easily send the device back.
Case number: CAS-18907283-Y5N8Z3
Address: used my address
Once the device is tested, we will provide a corresponding solution based on your actual situation. If the device is indeed faulty and meets our upgrade policy, we will provide you with the price difference upgrade plan for DJI Air 3S as agreed.
At the same time, we also noticed that you have devoted a lot of time and energy to this matter in the past month. We are very grateful for your persistence and patience, and understand your desire for a fair solution. Please believe that we are doing our best to promote the resolution of this issue and hope to give you a satisfactory answer as soon as possible.
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My response:
I'm not sending anything back until I can come to some kind of fair agreement
I don't think that you understand that your current offering is not fair not for the time effort and energy I put into this situation. If we can't to reach some kind of monetary agreement My continued outreach calls reviews Reddit posts will continue
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They have sent a return label to my email assuming i'd just return it. Not yet, not until we reach a agreement
Reply from DJI
Hello Jim, thank you for your message. We noticed that recently you have made comments on this case on Reddit and Trustpilot. Please kindly note that we are taking your case seriously. Our management team is actively addressing your concerns.
Regarding your feedback about using the DJI RC 2 and DJI RC-N3 with the DJI Mini 4 Pro, we apologize for any inconvenience, currently, the aircraft can only be bound to one remote controller at a time. If your DJI Mini 4 Pro is bound to the DJI RC 2, you will need to unbind it manually first, and then bind it to the DJI RC-N3 for use.
Additionally, you also mentioned that your DJI Mini 4 Pro has a defect. We attempted to help you arrange for it to be sent back for inspection, however, we regret that you chose not to proceed to send it back. Without this inspection, we are unable to assess the condition of the device and provide further solutions. Therefore, we are unable to fulfill your request for free compensation in the form of a DJI Mavic 3 Pro or a DJI Air 3S.
Given the current situation, our manager has provided you with solutions before. If you are willing to consider taking the options, please feel free to reach out to us or reply to our e-mail at any time for further process. Thank you for your understanding and support.