TileBar Reviews 

Horrible experience. The tiles were sent late, and when we opened them, they were ALL broken, plus, the color was grey and they were supposed to be beige. Upon contacting their customer service, they agreed to send a replacement order first but that's when we noticed that the color was COMPLETELY off, so we asked for a return and refund, and they didn't even give us half of what we paid for. The customer service team was great, but TileBar's policies and products, SUCK. They just suck, and there's not much a customer service rep can do if their product and policies suck. Fix that first TileBar.

I had an excellent experience with TileBar! I placed a very large tile order, and from start to finish, everything went smoothly. The pricing was extremely competitive, the shipping was fast and right on time, and most importantly, every piece of tile arrived in perfect condition.

For such a large and important order, I was very impressed with the quality of the packaging, the accuracy of the shipment, and the overall professionalism of the company. Everything arrived exactly as expected, without any damage or issues.

I highly recommend TileBar to anyone looking for beautiful, high-quality tile at great prices. They delivered exactly what they promised, and I would absolutely purchase from them again. Excellent company and excellent experience!

I couldn’t be happier with my Tilebar experience! Ordering the flooring was incredibly easy and the entire process was seamless from start to finish. The flooring arrived exactly as expected.

The delivery company was also wonderful to work with. They were extremely accommodating, professional, and made the delivery process so easy and convenient. It’s refreshing to have such great customer service from both Tilebar and the delivery team.

I would highly recommend Tilebar to anyone looking for beautiful, quality flooring and a hassle-free shopping and delivery experience. Five stars all around!

The worst company I’ve ever dealt with. I would never recommend TileBar to anyone.

Our client purchased $53,000 worth of floor tile, and it took eight weeks to arrive at TileBar’s warehouse. That timeline was communicated, so we accepted it. The real problem began when TileBar arranged delivery through a third-party freight company.

Only half of the order was delivered, even though we were told the full order had arrived. The freight company said the remaining tile would be delivered the next day. It wasn’t. Five days later, we still haven’t received the rest of the order or heard a word from the freight company.

When I contacted TileBar—the company we actually purchased the tile from—they asked me to provide the tracking number and the freight company’s information. TileBar hired the third-party carrier, yet somehow they expect the customer to track down their own shipment.

The lack of communication, accountability, and basic customer service is unacceptable, especially on a $53,000 order. If you find tile you like on TileBar, I strongly suggest buying it somewhere else.

UPDATE 10/7/26: I wanted to follow up on my original review now that TileBar has completed the return of our NewTech Bianco White 12x24 porcelain tile.

As described in my original review, our professional tile installers found the tiles sufficiently bowed that they could not achieve an acceptably flat installation. Work on our bathroom had to stop, resulting in a significant disruption to our renovation schedule as well as additional contractor time and costs.

TileBar’s initial response was that, based on the video we provided, the warpage appeared typical for large-format porcelain and did not appear to exceed allowable ANSI tolerances. They suggested that our installers consider increasing the grout-joint width and positioning leveling clips near the areas of greatest curvature.

Our professional installers were not comfortable proceeding with the material, and we were not willing to alter the intended installation in an effort to compensate for the bowing.

Because our contractors were already scheduled and the bathroom renovation was at a standstill, we could not risk waiting for another shipment from TileBar and potentially extending the delay further. We therefore had to quickly locate a different tile that was available locally and could be picked up immediately so that our contractors could resume work and we could minimize further disruption to the project.

After further communication, TileBar ultimately moved away from the discussion about acceptable warpage and agreed to take back all 22 remaining boxes, waive the 15% restocking fee, and pay the return freight. I appreciate that they ultimately accepted the return rather than requiring us to accept replacement material.

However, TileBar refunded only the purchase price of the returned tile. They did not refund the approximately $200 in original freight charges we paid to have the tile delivered. I do not believe a customer should be responsible for the cost of having material delivered when that material ultimately has to be returned because of a product-quality issue. We would not have incurred that expense had the tile been suitable for installation.

TileBar also did not reimburse us for contractor costs, project downtime, or other expenses associated with the delay. Although I disagreed with that resolution, I ultimately chose not to continue pursuing reimbursement for the original freight charge or our additional costs. By that point, the return process had already required a considerable amount of our time and effort, and I concluded that continuing to negotiate over these expenses would only prolong an already difficult process. Our priority became completing the return and getting our renovation moving again.

The return itself required additional effort on our part. TileBar required all 22 boxes to be palletized, wrapped, and securely strapped for freight shipment. Our contractor assisted us in preparing the very heavy pallet for collection.

TileBar then scheduled a day for its freight carrier to pick up the material. I rearranged my schedule to remain home and available for the pickup, but the carrier did not arrive on the scheduled day. The pallet remained outside while TileBar investigated the missed pickup, with a significant storm approaching.

TileBar ultimately collected the material and refunded the purchase price of the 22 boxes, and I appreciate that portion of the resolution. However, we were left absorbing the approximately $200 original freight charge, contractor costs and downtime, the renovation delay, the need to urgently source replacement material locally, the effort required to prepare 22 boxes for freight return, and the time lost waiting for a scheduled pickup that did not occur.

I also intend to share this update directly on TileBar’s NewTech Bianco product page so that customers considering this specific tile can read about our experience. I previously attempted to submit a product review while the issue was ongoing and was told that my review would not be posted while TileBar was still working with me on a resolution. Now that the matter is resolved, I hope and expect that TileBar will publish my product review so prospective customers have access to our experience alongside the other reviews of this tile.

Construction materials are often purchased as part of a tightly scheduled sequence of work, and a problem with one material can have consequences well beyond the purchase price of that product. Based on our experience with both the tile and the resolution process, I would not purchase tile for a time-sensitive renovation from TileBar again.

I originally had a good experience in 2023 so I decided to use them for another project. They sent the wrong color tile now adding significant cost and delays to my project (actually more than double the cost of the tile). Their lack of urgency in the matter is frustrating. Also there is NO customer service on Sunday as they advertise - which is misleading. I will likely never use them again given this horrible response.

Horrible experience, we ordered tile from them when delivered they were all mostly damaged with little nicks and chipped. When we tried to return we were told we had to pay for the shipping which cost hundreds of dollars. Will never shop there again

DO NOT ORDER FROM THIS COMPANY. They sent us the wrong tiles two times, and the second time the tiles arrived broken. Despite not matching the sample tile, product name, or online description they claimed the tiles were the same. The recipient injured themselves on the broken tile while trying to get a picture the company requested. We reported negligence (poor packaging, dangerous damaged cracked product) to the company and requested instructions to file a claim or complaint and they did not respond to our request. Tilebar also refused to refund the incorrect tiles and only offered to refund the broken ones

I purchased floor and wall tiles in the Stacy Garcia Maddox collection a few months ago and was contacted by a TileBar representative (over a week after placing my order) asking if it was okay if my wall tile came from different lots. After reviewing the attached pictures, I approved my order. After another week of waiting, I contact Tilebar and inquired about when my order would ship and they informed me that my order had shipped, but I hadn't before this correspondence received any shipping info. When my tiles arrived, half of my wall tile order (6 out of 13 boxes) were a different tile all together--not the tiles from a different lot that I had been contacted to approve. When I contacted TileBar, they informed the that they no longer carried the tile that I had originally ordered. In the span of 4 weeks, I placed an order, approved a slight change to my order, received the incorrect tiles, and was informed then that half of my wall tile order could not be fulfilled. While I was able to receive a refund for my wall tiles, this series of events seriously delayed my renovations and I had to change my design plans. Luckily Home Depo carried the exact same tile, under a slightly different name, and while they didn't carry the color I originally wanted, I bought with them successfully (and for less) and would not recommend TileBar.

My wife ordered 36 boxes of flooring tile, half beige and half grey, for a checkerboard pattern. It took a month for the boxes to be delivered on a pallet. As our contractor got toward the end of the floor installation , he said there were 20 grey boxes and 18 beige boxes rather than 19 of each and that one of the grey boxes had broken tiles. Tilebar said it would ship two grey boxes. A month later we have yet to receive the boxes, despite repeated inquiries, leaving us unable to finish the flooring, install appliances and use the kitchen. Very, very frustrating, particularly given the premium pricing for the tiles.

great service and incredibly fast delivery. product is absolutely gorgeous!

Updated 5/29: TB agreed to waive the 15% restock fee for the remaining 800 tiles, but wanted us to pay for shipping. Only after a few heated email exchanges did they agree to pay for the shipping, as well as provide store credit.

Original: We ordered the Montauk sand dune because of the variation in tiles to go with a fun pattern floor (and green vanity). Was so excited to receive this tile (we even chose these over another big box store because of their quality), we ordered to install in our guest bathroom AND kitchen. We loved the variation, the quality. We have used our tiler for years. Over 4 complete gut jobs and he specializes in tiling; you can't even imagine my shock when I walked-in and saw this.. The tile and job itself is stunning - the material, quality and feel. Beautiful.. But what we got was an off, salmon pink one variation, taking me back to the 70s. It's quite obviously, not the same tile.

What makes it worse is that TileBar refuses to acknowledge it's all one variation, and because it's all installed, will not refund. We have over 800 tiles left and are sending back and they also want us to pay the 15% restock fee + shipping.

Also, I tried to post this exact review on their product page - it won't go through (they "send an email" to approve, and the email never comes ha).

I recently used TileBar for a home renovation project in the U.S., and I was really impressed with the variety and quality of their tile options. The designs are modern and stylish, and it made it easy to find something that matched my vision. The website is also very user-friendly, which helped me compare styles and finishes quickly. Overall, it made my renovation process much smoother.

Such a wild experience. If you can find the same tile elsewhere, it’s your best move.

I placed an order for tile and 2 of 25 units were shipped and delivered. I called customer service the next morning, 6-days after making the original order, and was told Tilebar’s inventory online doesn’t reflect their actual inventory and that my tile order couldn’t be fulfilled from the same lot and that my order would deplete Tilebar’s entire inventory of the tile. Of note, this is a 25 sqft order, so quite small. Tilebar gave me the following options: (1) have photos sent of the tile from this other lot that the remianing 23 units would be sent from or (2) I could do a refund, minus the cost to ship back the 2 units they sent. This means even if I want to cancel my order due to their errors that I had to call about I still have to pay. Again, this is wild. They further recommended that in the future I contact Tilebar prior to making the purchase to confirm they have what I’m ordering in stock.

How has Tilebar made it this far to have such an archaic inventory system, but also these customer service policies?

If you can, find your tile elsewhere.

Edit: after posting management called and made it right, overnighting the boxes for broken tile.

Would love for zero stars to be an option

Boxes of tile came shattered to the point not a single tile was usable from the box.

Called to get replacements. It’s been three business days and they haven’t shipped. They will not accept extra payment to overnight the product.

We have now lost two weeks of productivity on the remodel, strongly advise finding another place to buy tile from because they will not make anything right in a timely fashion.

Beware of costs of returns. For a $697 order which I returned, I had to pay $260 UPS shipping cost and TileBar charges 15% restock fee, Total cost incurred for me totalled $1054.48. My Refund from TileBar was $460. Total loss for this transaction cost me $594.48. The tile I ordered online was a totally different color when received. Recommend selecting tile and flooring in person, not online. Will not purchase or recommend TileBar again.

BUYER BEWARE OF TILEBAR!!! They are absolutely TERRIBLE! I ordered a sample of marble tile for a master bathroom floor, liked it, then ordered for the full room (about $5k in stone). The tile that arrived was not even close to the sample they sent me. I have worked with stone multiple times in the past, both in my properties and investment properties, so know what normal variation is. This was not normal. I worked through a decorator who agreed that the tile sent was not even close to the sample they sent. Both she and I tried to get them to take it back but they made it so difficult and expensive for me to return it that it was cheaper to trash it...which is exactly where the tile went. I'm sure Tilebar will respond to this complaint but whatever they say or offer is worth nothing. My decorator and I already tried to resolve this and Tilebar was a rude waste of time and a lot of money. UPDATE: On Feb 12, 2026, in response to this review, TileBar reached out to me to request back up info. Against my better judgement, I wasted another 5 days with TileBar on phone calls wit the Client Experience Supervisor and providing information. The end result....Nothing. Just another waste of my time and energy after wasting a lot of money. If I could switch my review to 0 stars, I would.

Thank you for your time and attention in resolving the damaged tile we'd received, with our contractor. 

As you can see from the attached photos, the Zeta Azul Blue Polished Marble and Brass Waterjet Mosaic Tile we selected from TileBar looks beautiful in our remodeled kitchen. I was steadfast in wanting this tile as I'd looked at 100s of tiles over 2 months.  My initial disappointment with UPS' delivery of a fragile item and TileBar's poorly insulated packaging was proactively addressed when we received our final shipment of Zeta Azul Blue Polished Marble and Brass Waterjet Mosaic Tiles. TileBar's willingness to work with our contractor was evident in the high-quality packaging we received with our replacement tile.

We've received so many compliments on our backsplash and are grateful to everyone who worked together to resolve this issue.

Trustpilot gave me the knowledge that while I like specific tiles from TileBar, beware of the shipping cost! The tiles are pretty but expensive themselves. With the shipping cost added, cost that are not considered in the beginning, are they really worth it? Maybe or maybe not.

A large portion of tiles arrived damaged and unusable. The company did send new shipment to replace damaged tiles, but these also arrived broken. My torn-up kitchen project has been delayed by several weeks at least, and that doesn't even account for now having to source new tile from an alternate vendor. I'm not sure how a tile company doesn't know how to package fragile items for shipping, but I will never order from this site again.