Chamrider Reviews 

Do not buy a ! scam send a broken product and warranty claims are ignored

I bought e-bike brake pads from 'Chamrider' three months ago, but I still haven't received them. I keep sending emails, but they just offer various excuses or give vague responses.

Really its bad cycle,product ,my money is really waste ,i purchase 4 days after cycle moter is damged ,after company person before said ,i sand you new moter ,after he is not response my massage, i do repair in here 280 euro spend it new cycle ,really more money waste on cycle ,now cycle is also not good play ,i tell in here people and all frnds me ,dont purchase chanrider cycle ,cause not care to customer

SCAMMERS! The motor of my ebike lasted one month, the 1 year guarantee was supposed to cover it but the customer service just sent excuses asking for more videos and pics. I'm sueing.

I emailed ChamRider in March 2025 after having battery issues, and after sending countless follow-up emails I finally got a reply 10 weeks later, which told me to message a WhatsApp number.

I contacted them on WhatsApp and explained the situation and they asked for a photo of my battery and bike. After lots of messaging over 4 weeks, they finally offered to send a new battery, but I was sent a used PVC battery instead of a Hailong battery, so I'm unable to fit it to my bike, and it also doesn't charge.

Since receiving the battery they've been extremely unhelpful and now ignoring all my messages. I can see they're being delivered, but they're not reading them.

They are aware of my living condition and what I need to do to survive, and they "claimed" if I would supply them information of 10 bike shops in my city they would send an ebike so I can introduce to the shops, and pay me commission on the orders the bike shops make. After sending them details of not 10 but 16 shops they didn't keep their promise.

I've seen lots of negative reviews for ChamRider online which I thought were fake. Now I'm actually believing them because the lack of service I've received is appalling.

16 months later and my issue has still not been resolved.
Absolutely disgusting behaviour.

I am submitting a formal complaint regarding my bike order.
The bike arrived defective. I took it to a professional technician at Electric Go, who confirmed that the controller is not working and the issue is error code 21, not the cable as previously suggested by your support team.
Despite this diagnosis, I was incorrectly informed that the problem was the cable. Later, I purchased a replacement controller directly from your company.
However, on May 5th, I received a cable instead of the controller I paid for. This is unacceptable and shows a serious failure in your service.
I received the bike on March 23rd, and the issue has still not been resolved after more than a month.
At this point, I no longer have confidence in your product or support service. I am therefore requesting a full refund for the bike and a refund for the incorrect item sent.
If this matter is not resolved promptly, I will escalate it through a chargeback with my bank and file formal complaints with EU consumer protection authorities.
Kind regards,
Astrel Romain

I purchased an electric bike from Chamrider and the battery which became defective within the warranty period.

The battery no longer charges and is completely non-functional. A technician confirmed a fault with the BMS.

I contacted their support multiple times via WhatsApp and email. Initially, they responded, but they have now stopped replying for over 15 days without providing any solution.

This is unacceptable, especially for a product under warranty.

I do not recommend buying from this company due to poor after-sales support

I bought an e-bike, and it arrived with a faulty battery (DOA). The seller admitted the defect but has spent a week giving me excuses like "waiting for approval" instead of sending a replacement. I am a delivery worker and I've lost money and had to pay 125€ for a rental bike because of their delay. They refuse to provide a tracking number for the replacement. I have already filed a formal dispute with my bank (CaixaBank) for a full refund and damages. Avoid this company if you want a working product and real warranty.

English:
I am deeply disappointed with Chamrider.
9 months ago, I purchased a 35A battery. Fast delivery, good capacity (100+ km range), everything was fine at first.
Then the battery suddenly failed: it no longer accepts a charge. I contacted the seller, ran all the tests they requested, and was told an exchange was possible — but only if I paid for return shipping.
Warning to European buyers: Chamrider's warranty terms are incompatible with European consumer law. They only offer a 1-year warranty, and after 90 days, return shipping is at your expense, even for a defective product. Under EU law, the legal guarantee of conformity is 2 years minimum, and return costs for faulty goods must be covered by the seller.
To this day, despite my follow-ups, no acceptable solution has been offered. At the price of these batteries, a failure at 9 months with no proper support is unacceptable.
I will update this review if Chamrider offers a solution that respects my rights.

Français:
Je suis profondément déçu par Chamrider.
Il y a 9 mois, j'ai acheté une batterie 35A. Livraison rapide, bonne capacité (100+ km d'autonomie), jusque-là tout allait bien.
Puis la batterie est tombée en panne du jour au lendemain : elle refuse de se charger. J'ai contacté le vendeur, fait tous les tests demandés, et on m'a confirmé qu'un échange était possible — mais à condition que je paie les frais de retour.
Attention aux acheteurs européens : les conditions de garantie de Chamrider sont incompatibles avec le droit européen. Ils appliquent une garantie d'1 an seulement, et après 90 jours, les frais de retour sont à votre charge, même en cas de panne. Or, en Europe, la garantie légale de conformité est de 2 ans minimum, et les frais de retour d'un produit défectueux incombent au vendeur.
À ce jour, malgré mes relances, aucune solution acceptable ne m'a été proposée. Au prix de ces batteries, une panne à 9 mois sans prise en charge correcte est inacceptable.
Je mettrai cet avis à jour si Chamrider propose une solution conforme à mes droits.

A faulty battery was delivered. It wouldn't charge . Chamrider refused to pay to return faulty battery. Offered a credit on next order...
Promised to send out replacement as soon as I returned faulty battery.
I returned battery but a week later, replacement still not sent out. Today I will apply for charge back on my credit card , under section 75 of the consumer credit act. Buyers beware.. service in event of an issue is shocking.

I am very disappointed with this purchase. I tried to return the product, but the seller refused to cover the return shipping cost, even though the item did not meet my expectations. It felt like a scam — there was no proper customer support and I couldn’t find anyone to take responsibility. I would not recommend buying from this seller. Terrible experience.