CD Baby Reviews 

10,829
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 3,312 reviews, reviewers had a great experience with this company. Many customers mention that the digital upload process is remarkably smooth, straightforward, and easy to follow when releasing new music onto major streaming services. Consumers also deeply appreciate the helpful guidance and reliable information provided continuously throughout their entire distribution journey. Some reviewers were not happy with the customer service response times and communication issues when dealing with unexpected account problems. People frequently experienced difficulties tracking their release status and noted frustrating errors regarding incorrect files distributed on various streaming platforms. Others wished for clearer instructions and quicker solutions when encountering technical hurdles during setup.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, noting that building an album and uploading... See more

Service

Reviewers highlight positive aspects of service, noting that uploads are delivered on time and that the... See more

Product

Users describe ambiguous interactions with product, as some consumers found the platform easy to use and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, as some reviewers praise the... See more

Website

Clients share ambiguous opinions on website, as some consumers found the portal for managing distribution... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Chose to do a single as an experiment, and glad I did. Its a lot, and though I think I have it figured out I am by no means certain. Still not quite finished the claiming process, and still unclear ab... See more

Rated 4 out of 5 stars

My debut release almost didn’t release on schedule despite giving the recommended 3 weeks advance. But the release itself was successful. It would be better if CDBaby allowed for Artists to claim YT O... See more

Rated 4 out of 5 stars

I like that there is one set fee where compared to other sites that make you sign up for a subscription. I wish they still had some of the Pro-publishing services they used to have so you can register... See more

Rated 4 out of 5 stars

Takes a bit too long to distribute, especially if your submission gets rejected and you have to reapply, but, gets the job done. Never understood the "Can't have a generic song name" or "Song named af... See more


Company details

  1. Music Store
  2. also in
  3. Hobby Store

About CD Baby

Written by the company

Music distribution is about getting your songs in front of the most people possible. That’s why over a million independent creators worldwide use CD Baby to release their music across all major digital streaming platforms like Spotify, TikTok and YouTube Music.

CD Baby makes releasing music affordable— all our distribution services for just a one-time fee of $9.99 per release, whether it's a single or an album. And whenever we add a new digital retail partner, your music catalogue will be delivered to them free of charge.

Many music distributors claim to offer free music distribution but charge additional per-retailer fees, annual subs fees, cancellation fees, and all kinds of hidden add-ons and upsells for additional services. CD Baby has no recurring subscription fees, so you don’t have to worry about us ever taking down your music if you miss a payment (there are no payments!)

CD Baby also offers Mechanical and Digital Performance Royalty collection and Sync Licensing as part of our Boost service, as well as our Stages program for emerging artists. Stages offers a suite of valuable artist services, moving with you as your artist career advances and unlocking new opportunities such as expedited release inspection, DSP playlist pitching, and more.


Contact info

4.0

Great

TrustScore 4 out of 5

11K reviews

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Asks customers to review

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Replied to 0% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(10,829)

3,539 reviews in the last 12 months

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Rated 1 out of 5 stars

Both Singles Distributed to Another Artists Profile

I am a new artist and both of my two new singles were put on a different Mary Katherine's artist profile on Spotify, Apple Music, Amazon Music and Tidal. I've spent the last few days reaching out to those streaming services to create a new profile and add my songs to it which has delayed my release and cost me a lot of time and stress. I'm still not done yet. When I created the songs for distribution in CD Baby I checked the box that I was a new artist and needed a new artist profile. It's VERY frustrating that these songs were put on someone else's profile.

October 2, 2026
Rated 1 out of 5 stars

Wasted time and money

Non-existent customer support (even the paid options for Fast Forward Priority), inaccurate inspection process by their AI system flags issues that do not exist, and on top of having no customer support to discuss this with, it’s nothing but wasted time and money!

October 7, 2026
Rated 1 out of 5 stars

CD Baby is run by AI Bots

CD Baby is run by AI Bots who make grave errors affecting your account and distribution. I do NOT recommend using them if you care about the health of your artist platforms! You will not get proper customer support from CD Baby, even if you pay for the Fast Forward support option, which we did.

October 14, 2026
Unprompted review
Rated 4 out of 5 stars

The overall good feel and a point of attention

Feels very good and professional to get my music on the internet! For me just a difficult thing is sometimes the communication. If there is made 'a ticket' for a certain case there is too short time for me to react. Than I have to make a new 'ticket' and I have to explain the whole problem again to another person on the helpdesk. Hope this is helpful for you…..

October 7, 2026
Rated 5 out of 5 stars

Thank you!

First of all - thank you for opportunity to share music on all popular platforms! It was very convenient, informative and didn't take much time. Will recommend your service to friends and colleagues with great pleasure.

October 6, 2026
Rated 3 out of 5 stars

The service responses were helpful

The service responses were helpful. I am not happy I lost my promotion and wasn't able to transfer it. I had to pay for everything again to fix my audio issue. I do like that CD Baby allows you to pay once to put my music online rather than yearly subscription. Please never change this or the straight forward process of releasing an album.

October 3, 2026
Rated 3 out of 5 stars

The only issue that concerns me is the…

The only issue that concerns me is the time frame it took to get my music out there. I've only released one track so far so I can't truly rate you guys yet but thank you! I hope this is the beginning of an amazing partnership.
-King DEF J.

October 5, 2026

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