There’s isn’t a lot of opportunities for independent artist to showcase there music without a hook being attached… a fee, sign up agreement, etc. You get real-time feedback from a credible source in t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Love the concept of the distributor. In general it works. Until it doesn't. Every release I am having challenges with stores I requested, and ones which were actually delivered. Mind you, customer ser... See more
Company replied
Clean platform but , so far customer service is really bad. Not to different than distrokid. I hope something changes in the next few months.
Company replied
Jake Silverman has been incredible to work with. Truly white-glove service from start to finish: responsive, thoughtful, proactive, and always willing to go the extra mile. It genuinely feels like he’... See more
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Company details
Written by the company
Too Lost is a global music and technology company offering a comprehensive digital suite of services and solutions for independent rights holders. We support musicians, labels, studios, brands, funds, and platforms with the infrastructure to distribute, monetize, manage, and protect music at scale worldwide. Too Lost is proudly an independent music company and an active member of the American Association of Independent Music (A2IM), the Music Fights Fraud Alliance (MFFA), the Recording Industry Association of America (RIAA), and Merlin. The company is headquartered in New York City, with additional offices in Los Angeles, Reykjavík, Brisbane, Melbourne, Manila, Mumbai, Sydney, São Paulo, and Toronto.
Contact info
2 East 28th St, #459 , 10016, New York, United States
- support@toolost.com
- toolost.com
3.6
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 2 weeks
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Terrible service, waste of time!
One month talking to a machine without getting a useful answer. This is a total lack of respect for a service we are paying for!!
September 1, 2026
Unprompted review
Terrible service, waste of time and money
Terrible service, waste of time and money
Review:
I strongly advise against using Too Lost. My experience with them has been extremely disappointing.
Not User-Friendly & Slow: The platform interface is frustrating to navigate, and the overall process is very slow.
Misleading Pricing: They charge high fees for everything, so switching to them expecting to cut costs on commissions is completely pointlessness. plus they have Tipalti, so if you are trying to avoid that is not worth the change.
Useless Support: Their AI support is useless, and human support takes 2–3 days to reply, providing little to no help when they finally do.
I kept my account open for only three weeks before deciding to leave, yet they refused to issue a refund for my annual Label subscription. Save yourself the headache and look elsewhere. I'm currently waiting for an answere to finally see if i can end the pain of dealing with them and maybe get a partial refund.
October 14, 2026
Unprompted review
Been a great experience!
Overall been a great experience working with Too Lost to distribute our tunes. Fred has been a massive help as our point of contact and helped make our account migration a smooth and easy process. We’re happy to work with Too Lost for the foreseeable!
October 12, 2026
Unprompted review
Rachael was a joy to work with!
Rachael was a joy to work with!
She was incredibly helpful in showing me all of the tools and ensuring that the transition process from my other distributor was smooth.
August 21, 2026
Unprompted review
Reply from Too Lost
Thank you so much for the wonderful review! We're thrilled to hear that Rachael made your transition to Too Lost such a positive experience. Our team takes pride in providing personalized support and helping artists and labels take full advantage of the tools and services available on our platform. We'll be sure to share your kind words with Rachael! We're excited to have you with Too Lost and look forward to supporting your continued success!
So many problems with the service...
So many problems with customer service, opening tickets that have no answer or the answers are really strange.
Apple Digital Masters or Dolby Atmos songs are not distributed and there are no errors
Review update below - October 12, 2026
Ticket 170476 closed by you, escalation date October 9, unresolved status
October 2, 2026
Reply from Too Lost
We're sorry to hear about your experience, but we'd like to clarify a few important points regarding our services.
Too Lost supports the delivery of both Apple Digital Masters and Dolby Atmos content, subject to the applicable technical requirements, eligibility criteria, and specifications established by Apple Music and other participating platforms. These are specialized delivery formats that involve additional validation requirements beyond standard audio distribution.
It's important to distinguish between a distributor accepting a submission, successfully delivering an asset, and a streaming platform processing and publishing that asset. These are separate stages, and a delay or rejection at the platform level does not necessarily indicate a distribution failure. That said, if specialized audio assets are not being delivered successfully, we agree that the reason should be clearly communicated and investigated.
Regarding customer support, we take concerns about unanswered tickets and unclear responses seriously. We handle thousands of support inquiries weekly and publicly disclose operational performance information at https://toolost.com/transparency. We believe in holding ourselves accountable through measurable performance rather than simply making promises about service quality.
While we disagree with the implication that these experiences are representative of our platform as a whole, we recognize that every client deserves timely, accurate, and actionable support. We encourage you to provide the relevant UPCs and ticket references so our team can investigate the delivery status of your Apple Digital Masters and Dolby Atmos releases, identify any technical or platform-specific issues, and provide a clear explanation of the next steps.
We remain committed to improving our services and ensuring that independent artists and labels have access to professional distribution infrastructure and transparent support.
Great support staff and quick turnaround
October 5, 2026
Unprompted review
Reply from Too Lost
Thank you so much for your positive feedback! We're thrilled to hear that you've had a great experience with our support team and appreciate the quick turnaround times. At Too Lost, we're committed to providing responsive, reliable support to ensure artists and labels can focus on what matters most: creating and sharing great music. We truly appreciate your trust in our platform and look forward to continuing to support your success!
Everyone is attentive and truly cares
Everyone is attentive and truly cares — young, hungry team with something to prove!
October 9, 2026
Unprompted review
Reply from Too Lost
Thank you so much for the kind words! We're especially grateful that you've recognized the passion, dedication, and ambition of our team. At Too Lost, we're proud to have a talented group of people who genuinely care about the artists and labels we work with and are constantly pushing to improve the independent music industry. We're building something special, and feedback like yours motivates us to keep raising the bar. Thank you for being part of our journey and trusting us with your music!
Worst distributor experience—automated bot loops, zero transparency, and ruined rollouts
If you run an independent label or work on tight release schedules, stay far away from Too Lost.Their platform relies on broken, automated "Needs Evidence" filters that flag 100% original releases without ever telling you which specific track triggered the issue. We provided them with complete, legally executed chain-of-title contracts signed directly by the artist, along with raw FL Studio multitrack project sessions, mixer routings, and individual stem arrangements. Instead of an actual human compliance team reviewing the empirical proof, we waited days only to receive identical, copy-paste bot templates claiming our evidence was "insufficient". When you ask support to simply name the flagged song or provide an audio match timestamp so you can address it, they dodge the question and send another canned auto-response. They will hold your music hostage, bleed your marketing campaign, wreck your rollout dates, and lock your submissions without accountability. A complete waste of time for serious music professionals. We are pulling our entire catalog and moving to a distributor that actually respects creators.
October 9, 2026
Unprompted review
Reply from Too Lost
We take concerns regarding content reviews and release timelines seriously. However, we strongly disagree with the characterization of our compliance procedures as "broken automated filters," or the suggestion that protecting intellectual property rights amounts to holding an artist's music hostage.
First, music distributors have a responsibility to verify the legitimacy of content delivered to streaming platforms. Too Lost screens releases against extensive databases of music rights to identify potential audio matches, ownership conflicts, unauthorized samples, and other rights-related concerns. These procedures are essential to protecting artists, labels, copyright owners, and our distribution partners.
While we appreciate that you submitted signed agreements and original FL Studio project files, these materials do not automatically resolve every potential rights concern. A signed agreement establishes contractual rights between its parties but does not necessarily prove that every component of a recording is free of third-party rights. Similarly, possessing multitrack sessions or stems does not conclusively establish the licensing status or ownership of every audio element incorporated into a recording.
Our compliance procedures must evaluate the underlying rights associated with the audio, not simply whether documentation has been submitted. In certain circumstances, additional verification is required regardless of how comprehensive the initial submission may appear.
It's also important to distinguish automated detection from human review. These are not mutually exclusive. Automated technologies are an essential component of modern content protection, while our Quality Control team is responsible for reviewing submissions and outstanding documentation requirements. Furthermore, specific audio-match timestamps or detection information may not always be available for disclosure, particularly when proprietary matching systems, third-party technology, or external rights-holder information are involved.
We absolutely recognize the importance of release schedules and marketing campaigns. However, no responsible distributor should circumvent legitimate intellectual property verification requirements simply because an artist has committed to a particular release date. Doing so would undermine the protections that legitimate creators and copyright owners depend upon.
We also reject the broader suggestion that Too Lost operates without transparency or accountability. We publicly disclose operational performance data covering support activity, release deliveries, client retention, and platform development at https://toolost.com/transparency.
Our global support organization handles thousands of inquiries weekly, and our distribution infrastructure processes millions of delivery actions. Unlike many distributors, we've chosen to make our operational performance publicly accessible so artists and labels can evaluate our services using actual data.
That said, receiving repetitive responses without clear next steps is not the experience we want our clients to have. If you provide the relevant release identifiers and support ticket references, we would welcome the opportunity to investigate your experience and determine whether additional clarification or escalation is warranted.
Too Lost remains committed to providing independent artists and labels with reliable distribution services while maintaining the rights protection, content verification, and compliance standards necessary to operate responsibly across the global music industry. These obligations are not optional, and we will not compromise them at the expense of protecting legitimate creators and copyright owners.
Jake helped me migrate some tracks…
Jake helped me migrate some tracks over. Super easy and quick. 5 stars all around.
October 9, 2026
Unprompted review
Reply from Too Lost
Thank you so much for the 5-star review! We're thrilled to hear that Jake made your catalog migration such a quick and seamless experience. Our team works hard to make transitioning to Too Lost as simple and efficient as possible, ensuring artists and labels can move their music with confidence and minimal disruption. We'll be sure to share your kind words with Jake! We truly appreciate your trust in Too Lost and look forward to supporting your continued success!
My experience with the Too Lost team…
My experience with the Too Lost team has been excellent. As DCMBR’s manager, I really appreciate having partners who believe in his vision and are invested in his journey. Jake and Maverick have been amazing partners, and their support has meant a lot to us as we continue building his career. There’s a real sense of partnership with this team. We’re grateful to have Jake, Maverick, and Too Lost in our corner and excited about what we can build together.
October 9, 2026
Unprompted review
Reply from Too Lost
Thank you so much for the thoughtful review! We're incredibly grateful for the opportunity to work alongside you and DCMBR as you continue building his career. At Too Lost, we believe great artist development starts with genuine partnerships, shared vision, and a team that's truly invested in long-term success. It's wonderful to hear that Jake and Maverick have made such a positive impact, and we'll be sure to share your kind words with them. We're proud to be part of DCMBR's journey and excited about everything we can accomplish together. Thank you for trusting Too Lost and our team!
Reply from Too Lost
Thank you so much for the positive feedback! We're thrilled to hear that you appreciate the design and ease of use of our platform. At Too Lost, we're committed to building powerful music distribution tools that are intuitive, accessible, and efficient for artists and labels of all sizes. We truly appreciate your support and look forward to continuing to improve your experience!
Toolost is great
TooLost has been great for me and my cliental base. Specifically the A&R’s integrity and dedication to the music itself. Was always one text away which was extremely helpful for any negative encounters that came our way.
October 9, 2026
Unprompted review
Reply from Too Lost
Thank you so much for the thoughtful review! We're thrilled to hear that Too Lost has been a valuable partner for you and your clients. We're especially grateful for your recognition of our A&R team's integrity, dedication, and genuine passion for music. At Too Lost, we believe that strong relationships, accessibility, and a commitment to putting artists first are essential to building long-term success. Our team takes pride in being available when it matters most and helping our partners navigate challenges as they arise. We truly appreciate your trust and look forward to continuing to grow together!
Jaeda at TooLost is a rockstar ❤️
Working with Jaeda at TooLost has been nothing short of amazing. She has helped ensure my music and account are all set and ready for release! It’s so refreshing to be working with an actual human being for customer service, unlike Distrokid’s robotic services. TooLost’s platform is easy to use and provides so much information and insights. So happy I switched!
October 9, 2026
Unprompted review
Reply from Too Lost
Thank you so much for the wonderful review and for choosing Too Lost!
We're thrilled to hear that Jaeda has made your transition such a positive experience. Providing personalized, responsive support is something we take great pride in, and we'll be sure to share your kind words with her. We're also glad you're enjoying the platform and the insights available to you.
We're excited to be part of your music journey and look forward to supporting your future releases!
Love Too Lost!
I really like all the things that Too Lost has to offer, especially as an independent artist. I’ve also gotten a lot of questions answered pretty quickly, which makes the experience so much more better.
October 9, 2026
Unprompted review
Reply from Too Lost
Thank you so much for your review!
We're glad to hear you're enjoying the features and tools Too Lost offers independent artists. Providing accessible, powerful distribution tools alongside fast and reliable support is a priority for our team.
We appreciate your trust in Too Lost and look forward to continuing to support your music career!
Very efficient
My previous distributor messed up a lot of things with the routing of my music which is why I switch over to Too Lost. You all got everything straightened out really quickly which I appreciated.
August 9, 2026
Unprompted review
Reply from Too Lost
Thank you for sharing your experience and for making the switch to Too Lost! We understand how frustrating distribution issues can be, so we're glad our team was able to resolve everything quickly and get your music back on track. Providing reliable distribution and responsive support is a top priority for us. We appreciate your trust and look forward to supporting your future releases!
Reply from Too Lost
Thank you for the great review! We're glad to hear you're enjoying the ease of use, extensive distribution network, and analytics tools Too Lost provides. Our goal is to give independent artists the tools, insights, and access they need to succeed while keeping the experience simple and intuitive. We appreciate your support and look forward to being part of your continued growth!
Great company and service!
Great company! Love all of the tools and resources they have for artists and great staff. I’ve been talking to Maverick and he’s been super helpful.
October 7, 2026
Unprompted review
Reply from Too Lost
Thank you so much for the great review! We're thrilled to hear you're enjoying the tools and resources Too Lost offers and that Maverick has been so helpful throughout your experience. Our team is committed to providing artists with powerful tools and personalized support to help them succeed. We'll be sure to pass along your kind words to Maverick. We appreciate your support and look forward to being part of your continued growth!
Very positive experience
Very positive experience. Maverick has been an awesome rep, highly recommend!
September 23, 2026
Unprompted review
Reply from Too Lost
Thank you so much for the great review and recommendation! We're thrilled to hear you've had such a positive experience with Too Lost and that Maverick has been so helpful. Providing personalized, responsive support is a priority for our team, and we'll be sure to pass along your kind words to him. We appreciate your support and look forward to continuing to work with you!
Great services and products
Great services and products! Love working with the knowledgeable staff too.
September 1, 2026
Unprompted review
Reply from Too Lost
Thank you so much for the great review! We're thrilled to hear you're enjoying the tools and services Too Lost provides and that our team has made such a positive impression. We take pride in combining powerful technology with knowledgeable, personalized support to help artists succeed. We truly appreciate your trust in Too Lost and look forward to continuing to support your music career!
Excellent Experience with Too Lost – Far Better Than DistroKid!
After using DistroKid for some time, I recently decided to switch music distributors and move to Too Lost.
Here is my experience so far:
Comparison with DistroKid: Having used both platforms, I find DistroKid significantly inferior to Too Lost, particularly in terms of interface design, features, and professional music release management. The difference is substantial.
Management Platform: Too Lost offers an exceptionally powerful, modern, and comprehensive dashboard. It provides numerous features that make managing artists, albums, and music releases much easier and more efficient.
Customer Support: Technical support can sometimes take a little longer to respond to inquiries. However, this is not a major issue for me and does not affect my overall positive impression of the service.
Royalties and Payments: I have not yet had enough time to fully evaluate their royalty collection and payment system, especially considering the announced processing period of 2 to 6 months. Nevertheless, I remain confident and look forward to seeing the first results before making a final assessment of this aspect.
Recommendation: So far, I am extremely satisfied with my decision to switch to Too Lost. I highly recommend this platform to independent artists, music producers, and record labels looking for a professional and comprehensive music distribution solution.
In conclusion, Too Lost represents a major improvement over DistroKid in my experience. My overall impression is extremely positive, and I hope their royalty payment system will prove to be just as reliable and efficient as their excellent management platform!
October 5, 2026
Reply from Too Lost
Hi James,
Thank you for taking the time to share such a thoughtful and detailed review! We're thrilled to hear that your transition to Too Lost has been a positive experience and that you're finding value in our platform, features, and release management tools.
We've invested heavily in building a professional-grade distribution platform that gives independent artists and labels access to the same powerful tools and capabilities used by larger music companies, so it's especially rewarding to hear that those efforts are making a difference.
We also appreciate your candid feedback regarding support response times. Continuing to improve the speed and quality of our support is a priority as we grow.
Regarding royalties, reporting timelines are largely determined by when streaming platforms and other partners remit their earnings, which typically occurs several months after the streams take place. Once those earnings are received and processed, they're reflected in your Too Lost account with detailed reporting and transparent payment information.
Thank you again for placing your trust in Too Lost. We're excited to have you on board and look forward to supporting your continued success!
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