Us Mammotion Reviews 

I've owned my LUBA 2 for three years now, and it's been one of the best purchases I've made — seasons of reliable, quiet mowing, a beautifully cut lawn, and the RTK precision means it handles my yard like it was mapped by hand. The product itself has been outstanding.

Recently I hit my first real issue: the RTK base station started flashing blue. Support initially diagnosed a faulty unit, and since it was out of warranty, I paid $339 for a replacement. When it arrived, my own testing revealed the real culprit was the power adapter — the original station worked perfectly with a different power supply.

I sent them a video and a detailed timeline. What happened next is why I'm writing this review: no arguing, no stalling. They processed a full refund and told me to keep the replacement station — no return needed.

Three years of a great product, and when something finally went wrong, the customer service was genuinely exceptional — responsive, professional, and generous beyond what I expected. Lily and the team, thank you. This is how you keep a customer for life, and I'll recommend Mammotion to anyone who asks.

2 yrs in with the luba 2 first year great...now it's total junk they have replaced the battery once. Now it's doing the same thing again. The mowing now is hap hazard tears up yard mows around taller grass like an object. DO NOT BUT THIS BRAND THEY HAVE UTTERLY FAILED TO EVEN ADDRSS THE ISSUES AND NOW SEND PATRONIZING MESSAGES TO MY REQUESTS

I haveca luba 2 10000 high cut. Good performance on the machine, but warranty service is truly awful. I have been promised a replacement charger for weeks, calling nearly every day. Promises and nothing else.

Don't buy this product because when it fails you might as well throw it away. Their warranty coverage is a con.

Neil was helpful, patient, and respectful. Wish all customer service was as good as him!
-Casey C

Immediately debugged my problem, found a short-term solution, and put a long-term fix in the mail. Mower is back out mowing again.

Chatting takes a very long time. 4-5 minutes between responses. Once you get to the end of the chat, they put you on a list to call/email you at some later time. They can’t generate a return/service case and shipping label during the chat.

Customer service was great. Will see on the solution with the product performance getting fixed, but the agents were great and very helpful.

Customer service was the best I've experienced in such a long time I'm very pleased and would recommend to everyone

Quick response to sync with a real person. He elevated the issue I’m experiencing, and I hope it get resolved quickly. Fast service! Thank you.

He was able to solve my problem! I can’t ask for much more.

service was fast and live. quick and to the point. service agent was clear, concise and helpfull.

The person I was working with listen to me and understood my problem about returning the extre set of wheels I ordered by mistake.

Great customer support!
Highly recommended!!!
Instant support over weekend. Thanks for Simon! He is very patient and helpful

Merlin we are extremely helpful. I didn’t have to wait at all, very quick responses, explained everything to me, and found a solution to my problem.

The support team was responsive and seemed genuinely motivated to help me resolve my issue. They followed up proactively as their team investigated and came up with a resolution,

Great tech support service! Helped me with a re-order of a broken product. Nice and supportive, thanks Merlin-V

I've owned my Luba Mini AWD robot mower for about a year, and I've found that Mammotion is very responsive to any concern I've had. After the initial setup, the mower has performed well, with very little little interaction from me. They're even providing me with three months of free 4G service!

Simon was amazing to talk to, very knowledgable, friendly, courteous, empathetic to my questions and concerns and was able to resolve everything I asked vey promptly. It is because of people like Simon that make life long customers like myself. Thank you and please be sure to give him a raise or promotion!!!
Bill

Very knowledgeable, I think he sensed my capabilities and adapted his advice accordingly. Highest praise for his service (His name was Simon)