JoinBrands Reviews 

I've had some trouble getting started here, but thankfully, customer support helped straighten things out and kudos to them! I thought I'd lose money since some creators didn't respond while I already paid them, but Tihi told me not to worry about it and that he'd take care of it. I got my money back and hired more experienced creators as suggested by him. While there are some software issues, the customer support people more than make up for it. I plan to use JoinBrands for future adverts.
Thanks a lot Tihi, please feel free to send me a message if you want a new job - amazing support!

Joinbrands is such a simple platform to use. I highly recommend it. Support is super quick to respond to messages and fix any issues.

My experience with JoinBrands has been extremely frustrating, and at this point I would not recommend the platform to creators.

I have now been cheated out of two separate job opportunities because of the way JoinBrands handles job invitations and notifications.

The first time, JoinBrands sent me an email offering me a job at around 2 AM. Obviously, I was asleep. As soon as I woke up and saw the email, I clicked to confirm the job, only to find that it had already disappeared.

A few days later, the exact same thing happened again. I received another job invitation, and this time I clicked “Confirm Job” approximately six minutes after the email was sent. The job still disappeared before I could secure it.

Six minutes is hardly an unreasonable response time, especially when the invitation system itself is responsible for notifying creators. In my case, the emails have also ended up in my spam folder, which makes the situation even more ridiculous. Creators cannot accept opportunities they don't know about, and we should not be penalized because JoinBrands' own emails are not reliably reaching our inboxes.

What makes this even worse is the customer service experience. I reached out for help, but instead of actually investigating what happened with the invitations, the responses felt like generic, copy-and-paste messages that did not address the specific situation. It feels like there is very little accountability when a creator loses an opportunity through no fault of their own.

I understand that multiple creators may be interested in the same job and that opportunities can fill quickly. That's not the issue. The issue is sending creators job invitations and then having those opportunities disappear even when they respond almost immediately, particularly when the notification itself may have been delayed or filtered into spam.

Creators are putting time into building profiles, applying for campaigns, creating content, and maintaining professional relationships with brands. When a platform offers an opportunity directly to a creator, there should be a reasonable and transparent process for accepting it.

After having this happen twice within a matter of days, I have very little confidence in JoinBrands' job notification or support systems. The platform may have opportunities available, but that doesn't mean much if creators cannot reliably receive and secure the jobs they are invited to.

JoinBrands needs to seriously improve its notification system, provide a fairer acceptance process, and have customer support that actually investigates individual cases instead of sending generic responses.

Two lost opportunities due to the same issue is enough to make me question whether this platform is worth the time and effort creators put into it.

had more than few interactions with customer support, always helpful, fast and kind.
Never had any issue with them and the problems were addressed fairly and without additional issues.
AI bot work perfectly, if needed more assistance real agents contact you in few minutes.
Keep up the good work!
Thank you!

I’ve had an amazing experience with JoinBrands! I started as a newer UGC creator, and in a very short amount of time I’ve been able to land over 30 opportunities, work with some great brands, and even start receiving repeat jobs.

What I love most about JoinBrands is that it gives everyday creators a real opportunity to build experience, improve their content, and actually get paid for their creativity. I’ve worked hard, learned so much along the way, and received wonderful feedback and five-star ratings from brands.

As someone who also works a full-time job, I really appreciate having a platform that allows me to build something of my own on the side. Seeing brands come back and hire me again has been especially rewarding.

JoinBrands has opened a door for me that I honestly didn’t expect, and I’m excited to see where this journey takes me. If you’re willing to put in the work, apply consistently, and keep improving your content, I definitely recommend giving JoinBrands a try!

5 stars i

ATTENTION BRANDS - BEWARE OF REFUNDABLE SAMPLES ON THIS PLATFORM - CREATORS CAN SCAM YOU

TLDR - How the Influencer & Join Brands can scam you out of cash:
When you buy a refundable sample campaign, a creator can not create content/cancel the job and then request an ADDITIONAL REFUND from the platform they purchased on (e.g. TikTok Shop). Join Brands will claim it is taken care of with a refund for the job on their platform, but you are still out the cash via the refund on the platform they purchased on. So they are essentially getting paid for the product and not producing a video.

I can provide screenshots of conversations with support, indicating they acknowledge the creator's behavior and are aware of this loophole. Yet they still will not make changes to policy nor provide consequences to the creator. This can happen with ANY refundable campaign handled on the platform. Therefore use this service only at your own risk and absolutely do not put a big budget into a campaign here. Use an alternative service that has addressed this loophole instead (e.g. Trybe).

If you are considering refundable samples on Join Brands, this is how it works:
On the platform, you can pay upfront for a Social Blast and select an option to offer refundable samples to creators. As part of the agreement, the creator will be reimbursed for their sample as part of their compensation. Part of the value prop is to drive sales velocity on TikTok Shop to attract other creators and customers.

Their terms explicitly state that creators should not request refunds for product after a job has been accepted, and that doing so will have consequences for the creator. This makes sense because basically the creator is engaging in a contract to get paid for content creation. If they don't fulfill the contract, there should be consequences.

HOWEVER - JoinBrands does not uphold their own creator guidelines. A creator can simply accept the job, buy product, request to close the job, never deliver content, and then request a refund on the sales channel. And Join Brands will only refund you the shipping cost from the sales channel, not your product cost.

MAKE THAT MAKE SENSE. DO NOT RECOMMEND. AVOID AT ALL COSTS. There are more reputable brands to work with, like Trybe.

JoinBrands is an incredible platform full of great opportunities to earn money and showcase your talent, all while elevating wonderful brands.

I had a technical issue while launching my first campaign because the product ID was not connecting correctly. The JoinBrands support team responded quickly, escalated the issue to their development team, and helped me resolve it. They were also very helpful when my promotional code had expired and provided a replacement code. The support was professional, clear, and responsive throughout the process.

I had a great experience with JoinBrands support. They responded quickly, carefully reviewed my issue, explained the verification process clearly, and answered all of my questions professionally. I appreciate their fast and friendly support. Thank you!

joinbrands.com is a terrible service, everything is complicated, they ask for 50EUR to start.
Filling out companies is difficult. When creating a profile, they ask for a ton of data (why you need my phone and target locations?). In general, it's a hassle.

I created a company, but adding a card and paying is unclear, it's not clear if they even have bloggers at all. In general, I have put it on hold for now.
Maybe we'll come back later if I can't find anything better.

In fact, I am willing to assume that this service is aimed at an audience aged 40+ who really order a CALL-back because it is easier and you don't have to figure out the service.

From a brand standpoint (I own one) this platform is a complete waste of your time. Maybe if you are selling tee shirts or something, I am in the vacation rental space and it was just trash. I got a $900 bill from JoinBrands (pay as you go) and zero content produced.

I have been using the platform for about 6 months now - as a D2C brand - Join Brands is a game changer - easier, cleaner and amazing customer service!

I love this platform. It's easy to use and was the platform I actually started with. I love the certification requirements. It really pushes you to practice, create good content and then upload for certification to open new job opportunities. The team members respond quickly and are a great help. This platform is for new and experienced! I would definitely recommend signing up.

Very easy to use. Fast customer service response

Karen was so helpful! She was quick to respond and helped me figure things out right away.

I needed to reach out to JB for a job I applied for and get clarification on how to proceed with my issue. Josh @JB was kind enough to assist me and with his help I was able to resolve this matter. Thanks for your help Josh 😊

amazing customer service! Johnny helped me today and he was very efficient, professional, and kind.

I’ve been trying for months to make my account, I’ve contacted the support team and no answer. Wanted to give it a try because everybody says it’s so great but if I can’t even get help to create my account then I don’t know what to expect from this company.

I tried to register and got "Some information that you provided is missing or invalid. We were unable to process your request." Despite putting in my email and password as requested for registration.

Costumer service was amazing, helpful, kind and supportive