UPS Reviews 

worst company ever. liars, losses packages.

terrible

Imagine a service that promises you to deliver your parcel at a certain time, then suddenly , send a warning about how delivery gets delayed, but not specifying which or when.

Now imagine needing to sign digitally because you cant be there in person to recieve it.

But in order to sign up you have to be an american resident (which i am not) and pay additional fees on top if i were.

Then out of nowhere get a delivery confirmation but at an adress you didnt declare, but cannot confirm because the adress is not stated leaving you to scramble to your adress to doublecheck if the parcel is at the correct destination afterall only to find out that it is and that someone else supposedly signed it for you (litterally how) all the while scrambling to try and get help from customer service, via the ai chats direction only to be told (yeah forget that just call us) after "finding a suitable assistant "

Never in my life have i had such a stressful time trying to recieve a delivery with a postal service i never chose willingly, and the best part about all of that is that somehow 1 out of all parcels was somehow "delayed"

No evidence, no accuracy, no customer service, predatory purchases and no functioning log ins.

I had to send my brother in my stead to confirm if the packages didnt go haywire.

The only, and i mean THE only positive thing i can say is that the delivery driver either pretended i was there to sign or looked for one of my neighbors to do so, geniue kudos to him/her , you deserve a pay raise and my condolonces for being stuck working for ups, if it werent for you i mightve lost my parcels outright, you are my hero.

In conclusion: UPS = Unreliable Piece of Shit company, avoid at all cost.

UPS driver will not call you if for some reason they cannot access a building during a delivery. And if you need to modify you delivery to add an access code, they charge a fee.

scam "brokerage fee", website and whole customer support doesn't work. worst company i have ever encountered

Worst delivery company ever. I dont know why shops keep using it.

Tracking packages show package as delivered, but its not, other times it just shows package not updating for days and when asking customer service they just say to communicate with the sender directly.

One of the most unreliable delivery companies in the world, if not the most unreliable one

Horrific service. Scam company, do not use!

The delivery date provided by UPS is essentially meaningless. Dates are repeatedly changed, making it impossible to plan around a delivery or trust the information they provide.

What makes this considerably worse is the virtually non-existent customer service. UPS provides a service where delays, missed deliveries and changing schedules inevitably require actual human assistance, yet getting meaningful help, an explanation or even a simple apology seems almost impossible.

If UPS had its operations together, perhaps such an automated and impersonal system could work. But when the underlying service is this unreliable, hiding behind automated systems simply compounds the frustration.

This is not based on one unfortunate delivery. In my experience, the service has been consistently poor for years. The combination of unreliable delivery information, lack of accountability and practically inaccessible customer service is astonishing for a company of this size.

It is genuinely difficult to understand how UPS can continue operating at this unprofessional level while apparently making so little effort to improve the customer experience.

One star — and only because zero stars isn't an option.

I hope they get banned all along europe and swiss i actually feel scammed

This company is a joke. Uber, DHL Planzer and taxi companies can find my house without issues, UPS can not. I feel their drivers just do the minimal and UPS allows this to continue. On several different occasions they have put down some stupid reason for not delivering and today was the same. Today it was due to"incorrect house number." even though the address was correct on their website..... I called customer services and was told someone would call back in 2 hrs no-one called.

I guess my delivery will arrive whenever they feel like delivering regardless of their committed time and date and regardless of the special arrangements made by their customer to be available. Useless company.

I have used the correct unified customs code for the goods and their website forecasted zero customs and clearance and VAT fees. Then after delivering the package i was sent an email for 100USD in fees. I have called the swiss customer care, 4 times, which told me to call the US. I have calle dthe US and have spent 70 CHF in calls, to be told that the recipient won't pay import and customs costs. The recipient ended up payin over 100USD in fees and costs.
In total in calls and extra costs the shipment was increased by 350%. No explanation. I don't know who did what and where the error was.
Never shipping again aver with UPS.

They are claiming they delivered the package to the Access Point on Friday, and driver picked up same day because I didn't pick up the same day lol. And Access Point sad they never had the package. On their system it's delivered. I wonder if they are working with some sketcy online companies and sending fake packages with fake tracking/ delivery info. It's possible... They are definetly doing some shady business, all the comments are same.

Over the past couple of years, I’ve had two Lenovo orders delivered by UPS- both ended up at a pickup point in another canton, at a remote fuel station at least 15 km away. Even with a car, collecting them required a mini trip, defeating the whole purpose of online shopping.
What’s frustrating is that both parcels were small enough to fit in our mailbox, but UPS chose not to deliver them.

First case: After multiple exchanges with Lenovo, the parcel was returned and reshipped - arriving a month later.
Second case: After six calls to Lenovo and a 2 month delay, UPS contacted me, confirmed redelivery… and then lost the parcel entirely.

To be fair, I had one smooth international shipment from Italy years ago, though only after fixing a paperwork issue via the Italian branch—the Swiss side was not helpful.
Bottom line: I won’t use UPS again, and I avoid companies that rely on them.

Worse shipping experience with UPS! I had two separate deliveries marked as “delivered” today at different times, yet neither item was anywhere in my mailbox. UPS claimed the parcels were delivered and provided no proof of delivery—no photos, no recipient confirmation, nothing. I had to physically search all mailboxes in my building and finally found them in someone else’s mailbox, which is a serious failure in security and handling. How can you deliver to the wrong recipient twice? This is utterly careless and unprofessional! I contacted UPS about this, but they were helpless and offered no real assistance. The whole process caused significant stress and inconvenience, and I will not trust future shipments with this company!

The worst delivery service I have ever used. Pay for next day delivery and they tried to blame me for not delivering the parcel. Because at 1530 the driver wanted to go home.

**Further Update:**

Following my review and after YOOX verified my order details through Trustpilot, YOOX Customer Care contacted me regarding the poor experience.

Their proposed goodwill gesture was free shipping on a future order.

However, the way this has been offered demonstrates the same problem I experienced throughout this case — the process appears designed around YOOX’s convenience rather than the customer.

I was advised that I should first place another order and then contact customer service afterwards to receive the free shipping benefit.

After everything that happened — including having to rely on PayPal to resolve a refund issue — I find it unreasonable that a “goodwill gesture” requires me to spend more money first and then trust another manual customer service process afterwards.

A genuine goodwill gesture could easily have been provided upfront through an account credit, a one-time shipping code, or an automatic account adjustment before checkout.

Instead, the proposed solution requires the customer who already experienced problems to take another leap of faith.

Unfortunately, this reinforces my original concern: the issue is not only the refund itself, but YOOX’s approach to customer care and resolving problems effectively.

Recent update for UPS - 11.05.26:

Very poor experience with UPS collection services.

I had a scheduled parcel collection on 7 May 2026 for a return. I stayed home all day waiting for the driver and the parcel was fully prepared and ready for collection.

No driver arrived, yet UPS sent me an email claiming: “We visited, but your parcel wasn’t ready.” This was completely false as I was home all day and no driver came to my property.

To make matters worse, I then received another email from UPS stating that my parcel had been collected — while the package was still physically in my possession.

I contacted UPS customer service and was given incorrect information that the driver may still arrive that day, but nobody came.

I then had to go online and rearrange the collection myself, and the parcel was finally collected the following day.

Now I have received another notification stating that delivery is delayed due to a labour dispute.

From missed collections, inaccurate tracking updates, incorrect customer service information, and now delivery delays, this has been a very frustrating and unreliable experience.

Very poor experience with UPS collection services.

I had a scheduled parcel collection on 7 May 2026 for a return. I stayed home all day waiting for the driver and the parcel was fully prepared and ready for collection.

No driver arrived, yet UPS sent me an email claiming: “We visited, but your parcel wasn’t ready.” This was completely false as I was home all day and no driver came to my property.

To make matters worse, I then received another email from UPS stating that my parcel had been collected — while the package was still physically in my possession.

I contacted UPS customer service and was given incorrect information that the driver may still arrive that day, but nobody came.

I then had to go online and rearrange the collection myself, and the parcel was finally collected the following day.

Receiving contradictory tracking updates saying both that the parcel was “not ready” and later that it had been collected when it had not, caused unnecessary confusion and wasted a lot of my time.

Very unreliable service.

Unfortunately, once more, this company proves it is not able to commit to an acceptable level of customer experience.
Even if you use the "UPS My Choice®" program and clearly define times where you are unreachable, they will blindfoldly try to deliver the parcel 3 times and then send it back to the sender.
Changing that via the website? No joy. I tried multiple times different options (holding it back, deliver to another address), but all option fail in a "log-in-loop".
Customer service on the phone? Same thing, unfortunately helpless.
I am absolutely amazed that this company still is able to coexist next to DHL, FedEx or Swiss Post.

This company does not deserve even one star. The worst ever. They delivered my parcel to someone I do not even know, stating that it was left at the front desk, which does not exist in our building! And now for 2 weeks they cannot find my parcel.

null sterne ist die richtige bewertung ,keine kompetenz

In more than 10 years I always have problems with UPS deliveries. They are constantly late, slow, the website is orrible, they reschedule delivery without notice they charge hidden fees. If you are a company and need to ship to Switzerland, do not use UPS for switzerland. DHL is so much better.

Failed 3 attempts to deliver the package.
“Fee still needs to be paid”
- no this fee has already been paid.
“Attempted delivery failed”
- no you were never here and didn’t even try to ring the bell.
“Package delivered”
- no there is no package anywhere even close to my house.
You literally enter the address on google maps and can’t possibly miss the house.

“Customer support” is an AI bot & completely useless aswell.
No way to contact them.

This company is UTTER SHIT!