UPS Reviews 

UPS on 11152 Westheimer Rd in Houston is a terrible place to go the staff are so disrespectful excluding the older staff member who is a professional!!! They lie about pricing!!! One tells you one price and another gives you another price so be very careful and ask for the correct price before asking for service!!! Go to another office further down on westheimer rd.

They never delivered to my address.They should fire the drivers.They're they delivered to the wrong address.7 different times what part of UPS drivers can't read numbers another thing you can't talk to a human it's pretty sad that AI is taken over too bad. There's not a place where I can unplug him. Tell your drivers to learn how to read. Tell your drivers, learn how to read numbers. They delivered once again to the wrong address. Now. How do I get my money from you people?

I ordered canvases for my son. Here is the travel route:
El Paso, TX
Albuquerque, NM
Trinidad, CO
Commerce City, CO
Lenexa, KS,
Papillion, NE
Omaha, NE
Kearney, NE
North Platte, NE
Alliance NE

Too bad I can't upload a photo. It basically turned right in Colorado and crossed Kansas, then headed north to Omaha NE and headed back out west.

It would have been smarter and cheaper to leave Colorado and head north to Cheyenne WY, then east to Sidney, NE and then north to Alliance NE.

If these canvases arrive damaged from a longer than needed travel time, the company will be obligated to make them again.

Still disgusted that with the cost of gas, it took the looong way!

Package arrived empty, I will never ever ship through UPS. It's been the most awful experience. From no help in trying to locate my actual item, to UPS store manager where item was shipped from not answering or calling back. Then customer service being snarky and short with me on the phone. They don't even deserve a 1 star. This item had lots of sentimental value and i was told no chance of locating it. No trying, no phone calls along the shipping route it took, no contacting driver, just a sorry can't do anything.

I ordered the new Macbook Neo on the official site of Apple. I’ve waited for a month to recieve an empty box! Someone inside UPS stole my Macbook!!!!!!!!!!!!!!!!! Very bad service, not reliable and they steal a lot you can’t trust them

Bad Service. Customer service is not helpful. Agent hang up on me because was unable to resolve the issue. Costco shipped package with correct address and UPS said delivery address is wrong and returned to sender after being in transit for 8 days . Agent couldn’t correct the address in they’d system. Their app is not working right. Can’t update address on the app either . Frustrated

Hard to articulate how annoying, confusing and useless this company's support is.

Seven boxes sent to USA. UPS demands the custom fee. We pay it. They then say they can't find the boxes. They have stolen them.

UPS are gangsters and racketeers. They have stolen our shipment and now are attempting to blame us. When you enquire, all you get is their pathetic, gaslighting AI garbage.

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I’m staying home to receive my package, but UPS didn’t even bother to deliver it at home.
They say I wasn’t home and the package will go to a parcelshop.
It’s also not possible to get any help from the contact services.
Truly useless.

I can't always be at home to sign for the package, it always says electronic signing is not allowed. So i always have to send it to a collection point.swiss Post arrives always on time usp is more often than not late and you have to pick it up anyway. Worst of all the bad companies that bring packets in my region. One star seems generous. Since one star is the consensus on this site i don't understand companies who still work with ups.

This Guys are very fast and Good customer service!!
5☆👍🏼

They will give you a 3 hours delivery window to be at home and sign for your package only to tell you after the 3 hours that you can expect it in the next 6 hours due to delays. They reach your door and just go away if you are not outside which is insane. I was in the house the entire day and they said I wasn’t available to sign. No notice of their presence, Nothing! This is not a one time thing and always disappoint. Very bad services.

Originated a delivery from UPS Store 10/10 for guaranteed delivery by 1030am on 10/12. As of 10/13 it has not been delivered; after calling twice they don't even know where it is. It contained a substantial certified check and documents for the settlement of a property. Their actions are holding up this transaction and costing me time and money with an attorney. Their customer service people have a very flippant attitude and couldn't seem to care less...she told me "give it a day or two". I wanted to reach through the phone and open hand slap her. Do not entrust UPS with your crucial information. For such a revered company it appears it has become just another clownshow.

Jabari on 40th street was marvelous. I am disabled and was carrying something odd in shape. He came out of the store to help with an Amazon return. Fantastic service. You should be glad to have this person working for you. He certainly understands customer service. Baltimore, MD

I purchased a Google Pixel 11 Pro Fold from the Google Store. I was sent a trade-in kit for my old phone. I shipped a Google Pixel 9 Pro Obsidian Verizon cellphone using the trade-in kit, the kit had a UPS label. The last tracking moved was on 10/01/2026 in Tennessee. The package is lost/stolen. I'm not able to file a claim with UPS as the label was printed by Google. I have been emailing with Google for 2 weeks regarding the lost shipment. Lost in UPS means stolen to me.

# ★☆☆☆☆ — UPS: DISGRACEFUL AND UNACCEPTABLE SERVICE IN THE CANARY ISLANDS IN 2026

**It is absolutely incomprehensible that a multinational company of UPS's size and reputation allows its customers in the Canary Islands to endure such an outdated, inconvenient, and appalling delivery service.**

When we receive UPS packages in the Canary Islands, deliveries are handled through a local intermediary called **AMAN ISLAS**, whose payment system seems to be stuck several decades in the past.

**THEY ONLY ACCEPT CASH PAYMENTS!**

Yes, unbelievable but true. In 2026, UPS allows its customers to be forced to pay any charges due upon delivery exclusively in cash. They do not accept credit or debit cards, they have no card payment terminals, and they offer no electronic payment alternatives whatsoever.

And what makes this situation even more outrageous and absurd is that **CUSTOMERS MUST HAVE THE EXACT AMOUNT OF CASH READY**, because if the delivery driver does not have enough change, the problem is once again passed on to the customer.

Does UPS seriously consider this an acceptable standard of service for an international company of its standing?

To make matters worse, until just a few weeks ago, customers were at least allowed to pay by bank transfer. But instead of evolving and improving the customer experience, they have now eliminated that option as well.

**INSTEAD OF MOVING FORWARD, THEY ARE GOING BACKWARDS!**

While other courier companies operating in the Canary Islands have offered convenient card payment options for years, UPS continues, through its local intermediary, to maintain a payment system that is completely unacceptable for a modern company.

And let me make one thing perfectly clear:

**THIS IS NOT JUST AMAN ISLAS'S RESPONSIBILITY. IT IS UPS'S RESPONSIBILITY.**

When a multinational company outsources its deliveries to a local intermediary, it cannot simply wash its hands of how its customers are treated. The responsibility for ensuring a professional, modern, and high-quality service ultimately remains with UPS.

Customers pay for a shipping and delivery service, not for the inconvenience of searching for cash, collecting coins, and worrying about whether the delivery driver has enough change.

**How is it possible that UPS, one of the largest transportation and logistics companies in the world, cannot guarantee something as basic as electronic payment options in the Canary Islands?**

We are not demanding revolutionary technology or extraordinary services. We are talking about something as simple and basic as **BEING ABLE TO PAY BY CREDIT OR DEBIT CARD IN 2026.**

What is truly concerning is not merely the inconvenience, but the impression of negligence, outdated practices, and complete disregard for customer satisfaction that this situation creates.

**THE CANARY ISLANDS ARE NOT A SECOND-CLASS TERRITORY, AND CUSTOMERS HERE DO NOT DESERVE A LOWER STANDARD OF SERVICE THAN WHAT EVEN THE SMALLEST LOCAL DELIVERY COMPANY CAN PROVIDE TODAY.**

UPS should immediately demand minimum quality standards from its local intermediaries, modernize its payment procedures, and stop forcing customers to deal with the shortcomings of its own logistics network.

**A MULTINATIONAL COMPANY CANNOT BOAST ABOUT INNOVATION, EFFICIENCY, AND WORLD-CLASS SERVICE WHILE ALLOWING ITS DELIVERIES TO BE PAID FOR AS IF WE WERE STILL LIVING IN THE 1980s.**

My rating is **ONE STAR, SIMPLY BECAUSE ZERO STARS IS NOT AN OPTION.**

**UPS, MODERNIZE YOUR SERVICE IN THE CANARY ISLANDS, SUPERVISE YOUR LOCAL PARTNERS, AND SHOW SOME RESPECT FOR YOUR CUSTOMERS.**

**WHAT IS HAPPENING IS NOTHING SHORT OF DISGRACEFUL.**

I have requested packages be left on the covered front porch. They always leave my packages on the side porch where they are subject to the weather and more visible to porch thieves. I'm often not there to immediately take care of my packages.

I’ve had two packages delayed within a 24-hour period. One can't even be located, and the other was supposed to be delivered to an Access Point/Hold location, which never happened, even though I was charged for the service. Now, they want to charge me again just to redirect it to another hold point or send it back to my original address. I honestly don't know why anyone ships with this company. Moving forward, I will avoid any seller or business that uses UPS, and if a seller can't use a different carrier, I'll refrain from buying altogether.

I got a package today that was so wrinkled. It looks like somebody had it wadded up in the bottom of their hamper crammed underneath 500 old shirts. Since my front porch tends to flood when it rains, there were three pink sticky-notes placed all over the front door that read
"UPS man please do not leave package on the floor. Put package in the chair."
And "No packages on the ground"
And"Place packages in the chair"
I'll give you three guesses where he left the package....

Quick to apply surcharges without proper identification and then refuse to refund charges when proven wrong. Put onus of proof on receiver rather than accept responsibility for their actions. Would not recommend them to any one as it has occurred on multiple occasions.