Uber Eats Reviews 

Never ever again me and my family’s order with uber eats the worst app ever no service at all

Uber driver stole my food. And when i took it up with customer support they said they can cancel order but the charge will still apply. I have to pay for a driver to steal and eat my food. No compensatiin provided at all. When requested to speak to a manager they ignore the request and keep ending the chat. Service is dispicable. I will be using a different provider uber do not deserve the loyalty from customers when they treat customers like this.

Having spent nearly £40 on a lunch delivery from Biriyaniwala in Cardiff, I was appalled at the repugnant foul smelling food that in no way resembled a biriyani. It was literally rice with just one, off smelling piece of bony gristly ‘lamb’, in it. Inedible!! As was the remaining order. When I immediately complained, I was eventually offered just £8 by way of a refund. I’ve never known such a repugnant food delivery. What are you playing at Uber Eats, the photo showed everything but the smell??!?

Utter rubbish.
If it works properly then perhaps they are tolerable, frequently thought Uber is almost entirely dependent on their computers which are unable to deal with real human problems. Additionally they are getting too expensive. I had a rubbish breakfast this morning when what I should have just got myself out of bed and made a decent breakfast which would have cost me a lot less. The price are getting extortionate. Every one is getting screwed except the shareholders of Uber. I'm going to have to stop using Uber, especially Uber Eats. It's no longer value for money.
*** then then delivery driver rocks up to the front of my house and is addressing me as 'mate'. Where do these people come from!

McDonalds used Uber Eats in this instance. Order placed and was marked as delivered even though it was.
45 mins later food arrived cold.
Eventually managed to speak to someone at Uber Eats and I was informed that no refund or compensation was possible.

Crap service driver pulled up across the road didn't even get out of car and drove off food not delivered

Food was cold & email showed they charged £2 more than the price when I ordered

Some of the delivery charges are just a joke

Ordered food for me and my mum a meal was missing I've requested a refund for the item however they have refused due to it not meet the requirements for a refund. I've tried to dispute but keep closing my chats

Disappointing delivery and even worse KFC & Uber Eats customer service

I ordered a meal from KFC Cippenham, Bath Road, through Uber Eats on 13 October 2026.

My delivery was initially expected at 7:29 pm but arrived at 7:42 pm.

The courier was navigating using an incorrect postcode, *** **G instead of *** **J, causing him to miss the correct turning.

I was speaking directly to the courier, attempting to guide him to my address. However, he appeared to rely almost entirely on Google Maps, despite shorter and more direct routes being available and my providing instructions to help him reach his destination.

Rather than following those directions, he continued along an unnecessarily circuitous route. Consequently, my meal arrived lukewarm.

When I contacted KFC, I was told that delivery was entirely Uber Eats’ responsibility. There was little willingness to acknowledge my concerns or accept any responsibility for the overall customer experience.

Uber Eats’ response was equally disappointing. Rather than addressing the courier’s navigation difficulties or the condition of my food, its automated customer service repeatedly informed me that the delivery had arrived within its maximum permitted delivery window.

That completely missed the point. A delivery can arrive within the permitted time and still be unsatisfactory.

Despite explaining this distinction, I received no meaningful resolution, only repeated responses directing me to leave feedback.

Mistakes happen, and I would not ordinarily criticise a driver simply for taking a wrong turning. However, when a customer is providing clear directions and a shorter route is available, continuing to rely rigidly on satellite navigation is frustrating and unnecessary.

Ultimately, what should have been a straightforward food delivery became an avoidable inconvenience, compounded by poor complaint handling.

I had an absolutely terrible, exhausting and useless encounter with ‘Sana’ and ‘Harsh’. I ordered an item however I did not receive the item I ordered. I evidenced this by way of the receipt and photographs of the food I ordered however ‘Sana’ and ‘harsh’ continue to send automated responses and fail to provide any remedy. I asked several times quite politely for their full names in order for me to make a formal complaint, but of course they ignored these messages. Shocking. I will no longer be bringing my business to Uber Eats. I suggest they invest in better training for their customer service agents to be able to provide an adequate service.

A SET OF THIEVES with basic lack of understanding workers!

I had gotten rid of them and they lured me back with savings for this very behavior, but this time it was worse. My order was not delivered. They did not return all my fees. They kept the tip for the person who did not deliver my order. So I had to wait an hour on the phone.(the app said one minute) only to be connected to a very rude person who told me yes I should probably get rid of them that told me all I needed to know they do not want me as a customer. I did however get my $6.42.back so I guess that’s something I will not be ever using them again. They really don’t care about their customers.

Half of my food order didn’t arrive and they done absolutely nothing at all to resolve the issue. Basically called me a liar! I’m fuming. Will never use them again

Awful .. placed order which got deliver minus a meal .. once realised the driver would not answer the phone... which I phoned 20 times at least ,contacted uber eats they will email me in the next 24hrs ! Won't be using them again

-10000
What a pile of rubbish!! Why does a company like McDonald's use a company like this?!
My food was cold. My drink was handed over to me in a bag, which was dripping with coke. The coke had tipped out and only half a drink left. The driver said "ah your drink is leaking ' No mate, you tipped my drink during transportation!!
Customer service is c##p. Said they would give me a refund for the drink. Yet to receive it. Told me they can't refund me om my full order because it arrived on time. Despite it being freezing cold and not edible! The agent ended the chat after calling me "Steve " 🤣
Then spoke to another agent. Pretty much the same response, minus the Steve.
Absolute shambles of a company. Stick to Just Eat or Deliveroo! Someone needs to look into this company ASAP, after reading all the other reviews too.

I ordered on Uber Eats a few days ago, and the delivery driver went to the wrong address. He then asked me for the correct address and the delivery code. I wasn’t sure whether I should give him the code, but I did, as it hadn’t been clearly communicated to me that I shouldn’t share it with the driver. The order never arrived, and the driver simply left after receiving the code. I then tried contacting Uber Eats support, which was an absolute nightmare. The support is basically just a low-level AI that keeps giving you the same answers over and over again, without ever connecting you to a real person or providing contact details for someone who can actually help. I spent TWO HOURS trying to resolve this issue, and I only received a response after contacting the restaurant directly. A guy who barely spoke English then told me that a more senior agent would handle my case and that I would be contacted ASAP. Of course, I never received any follow-up. I had to open another case, only to receive the exact same generic answers again. Even when I finally managed to get through to customer support, I received essentially the same response as from the AI. And let’s not forget that Uber has laid off employees while pushing to automate customer support. If this is what they call automation, it is absolutely ridiculous. The system is useless when you have an actual problem that requires someone to investigate and take responsibility. An order never arrives, you spend two hours trying to get help, you’re promised a follow-up that never happens, and nobody actually resolves the issue. This is a disgrace, Uber. Just a disgrace.

Absolutely shocking service placed an order two hours later had not arrived so cancelled was told I would get it for free money would be credited future reference shortly after was told the order have been cancelled so I only have the Credit which I did not want have requested a refund and will never be using them again

Disgraceful,operation is a joke tried many times,they are totally useless-I live 10 minutes from the Fish and Chip shop- every time LATE LATE LATE,tonight an hour after ordered was delivered £25 of cold, soggy stuff,I paid an extra £2 for priority delivery,scam ! -want my money back for an inedible bag of food but no doubt, that will involve a big fight which I will give and the publicity that goes with it.
There’s better out there, just forget this bunch, not a clue.

Horrible experience!

They have sent me an order belongs to someone else tfor stuff I can never use. And when I sent them the wrong order pictures and I asked for someone to take this wrong order and to send me the order that I have paid my money for, they refused to do anything! They refused to send me my order I have paid for and refused to refund my money back!
So I had to cancel my subscription and will never subscribe with them again!

Complete scam!

My order from Dumpling Monkey has been stuck for over an hour. Store staff are supposed to deliver it, but nothing arrived. I tried to cancel, but it failed. The in-app AI help is a complete joke—there is NO typing box to speak to a real person. I want my money back, but there is no way to contact a real agent in the app or on the web. Wasted two hour and no food. Furious.