I would have given Zero stars as wrong gift delivered and after many many emails exchanged, all accomplished Nothing! Then one final try and wonders of wonders, ERIN sorted the mistake immediately... See more
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Explore the world of Thomson Carter and its exquisite selection of fragrances and accessories for both men and women.
Thomson Carter, Craigstown Industrial Estate, BT412PT, Randalstown, United Kingdom
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I did a blind buy and I am beyond blown away by the scents! Even the testers I got I love and will probably now by. What a great company!
I have purchased on two separate occasions and it was easy to shop and the scents are great smelling, I just wish the body washes I received matched the perfumes I purchased, one was definitely a mens scent, the other was just random. The mens cologne I bought for my husband matched the body wash which was nice....he smells amazing.
After trying the Thomson Carter fragrances, I will definitely be ordering more for myself and presents for special occasions. They are amazing and last all day. I had an issue with a spray bottle, but Anas very kindly resolved the problem for me within minutes. Thank you Anas - so grateful.
I often message businesses inquiring about ingredients in their products and most of the time I get no answer at all. But Yaseen and Gareth not only answered back, they answered quickly! So polite and very helpful. Very happy with our interaction because I awful allergies and it's very important that I know what in using so I don't itch to death. Sending them much love and I absolutely recommend this company.
Wonderful perfume, first class experience. Arhum and Rizwan very helpful.
I got all the information i wanted and the response was swift as well. The experience was top notch 👌
Keep it up Adam
I placed an order this evening and by mistake my old address was down on the delivery , I emailed the customer service and the response was really good and error was rectified and my address was correct thank you again Bilal .
Excellent customer service. Had a small problem with an order but Yaseen responded promptly to my email and fixed it right away! Great company! Great scents!
I saw an advert of "Smoke & Mirrors" on facebook. I made a purchase and was utterly dissapointed. It did not smell exceptional and the fragrance did last 1hr on skin and clothing. I made a rerurn a monthe later I am yet to get my refund despite sendibg everything back in an immaculate condition and complete. 2 weeks later. I am yet to get a refund.
Had a little problem and this was dealt with really efficiently. Couldn’t be happier with the speed and politeness this was dealt with. Wouldn’t hesitate to order from this company again.
I made a mistake in my order and did not update my current Delivery address.
Bilal was kind enough to fix that very quickly for me and sent an email after it was done. Great customer service especially from an error on my end . Merci Bilal
Would of been a 5 star review however, there was a delay in receiving my item (Smoke & Mirrors) , I contacted the company through their website and Erin took up my issue and rectified it promptly and professionally so much so I have ordered my wife an item from the range. The product I received is as good as all the hype, I love it!!
The online service is fast and efficient. Gareth was able to find a solution a provide compensation when my order was returned to the sender.
Thank you so much
Second time ordering from them love the vanilla day and night. Can't wait to try my new one's. I hadn't received any information on my current order but Erin responded back so fast and was very helpful in getting me an update. Very pleased with the service I received.
Got way more than expected - always a nice surprise
Excellent packaging
Quick delivery
A great shop, fast delivery, and super quick responses regarding delivery issues with DPD. Thank you to the lovely person named Rizwan who handled it! I will gladly order again. Christmas is just around the corner, so I’m sure I’ll need something! Best regards, Irene.
I got a fast reply from Mr.Syed. Thanm you so much for your service !
Amazing fragrance, lasts the whole day, and smells clean and fresh. Very original. Love the body wash too, both together are really fantastic. Great customer service, packaging and delivery.
Very kind customer service, sent me complimentary samples for me and my girlfriend, thank you Niamh! 🙏
There was an item missing from my order. Erin dealt with it very quickly and arranged to send me a full replacement. Very generous I will definitely be shopping here again. Thank you so much.
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