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SUNSEAUP Reviews 

15
•
TrustScore 2.5 out of 5

2.3

Outdoor Clothing and Equipment Shop
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Company details

  1. Outdoor Clothing and Equipment Shop
  2. also in
  3. Clothing Store
  4. Outdoor Sports Store

Written by the company

At Sunseaup, we design lightweight, comfortable sun protection apparel for people who love the outdoors. Whether you're fishing, surfing, cycling, hiking, or simply enjoying everyday life under the sun, our products are designed to provide reliable UV protection without compromising comfort or freedom of movement. We believe the outdoors should be enjoyed, not avoided, so we focus on creating high-quality, functional apparel that helps people explore with confidence and make the most of every adventure.

Contact info

2.3

Poor

TrustScore 2.5 out of 5

15 reviews

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2.3

All reviews

(15)

15 reviews in the last 12 months

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Rated 2 out of 5 stars

Don’t trust photos

Looks completely different from the photos, colors and patterns are wrong. Very disappointed with the style.

October 3, 2026
Unprompted review
SUNSEAUP logo

Reply from SUNSEAUP

Dear Danise,

We sincerely apologize for the unpleasant shopping experience. We are sorry to hear the item looks entirely different from the photos with incorrect colors and patterns, and that you are disappointed with the style.

Please feel free to contact our customer service team for after-sales assistance.

Best regards,

Sunseaup Complaint Team
complaint@sunseaup.com

Rated 1 out of 5 stars

A hot mess

I never even got a chance to wear the product. I placed my order on August 8. So by August 17, I figured I’d better contact them. I get a reply to please be patient and wait a little longer (the company is located in China). I waited and waited. September 24 I found out that the parcel service, Speedex, didn’t deliver my package because the business was closed. I receive mail at the post office and use their street address along with my PO Box number to receive third party packages. No problems with UPS or FedEx. After Sunseaup investigated this, they told me my package was returned. WTF? So, Sunseaup gave me two options, but sucked: 30% refund or 50% coupon code. I took the refund because I won’t be buying anything from a company that uses a two-bit delivery service.

I received a partial refund of 30%. It wasn’t a full refund.

I emailed customer support several times asking about my package about why it was always showing Portland. I was told to be patient each time. Had I known it was not going to be delivered to my post office address, then I would have contacted the delivery service and asked them to change my address to my home address because this can be done. Instead I believed what customer service told me and I waited. Then I get an email from customer service that my item was returned. I was patient as directed and then I get no product and only a partial refund.

September 26, 2026
Unprompted review
SUNSEAUP logo

Reply from SUNSEAUP

Dear Alice,

We have checked your order records and found the address you provided is a restricted address which cannot be delivered by the carrier. We are very sorry for the inconvenience this has caused you.

Regarding the refund: Our customer service team offered a full refund in the email sent on September 5, rather than the partial refund. The full refund has already been issued to your original payment account. Please check your account and email records for refund information.

Best regards,

Sunseaup Complaint Team
complaint@sunseaup.com

Rated 1 out of 5 stars

Worst merchant ever

Worst merchant ever. This company does not honor its return policy. Several requests made for refund and return address. Plays games via email offering partial refund without returning item. Months later after disputing charges with credit card company, they offer full refund if returned to the ever elusive return address. AT YOUR EXPENSE. No more ordering clothing online. This was not the first nightmare in trying return items. Avoid this company! Customer service is non existent.

June 4, 2026
Unprompted review
SUNSEAUP logo

Reply from SUNSEAUP

Dear customer,

Based on your description, it appears that you opened a dispute with your payment provider before our customer service team was able to share the return address with you. After that point, the communication was no longer handled directly with our customer service team.

We are unable to locate your order to verify the full details of this case. Please complete the "Request Information" form or reach out to our customer complaint team to help us understand what happened.

Thank you in advance for your cooperation.

Best regards,

Sunseaup Complaint Team
complaint@sunseaup.com

Rated 1 out of 5 stars

refund only 30% of price???

I ordered a product from the company on 26th June, which has never reached me and was returned by the courier company to them. We agreed that they would re-send it to me but till date they did not resend it 9th September), when I wrote them I dont wait any longer, they offered me to refund 30% of the price only or offer a 50% voucher...what the hell, its simple stealing. And they referred to their "policy", however on their website re Refunds they dont mention anything like that. So I am still chasing them for my money!....unfortunately I cant reply to the below reply from the company, after I refused that I am accountable for the delivery company's failure Sunseaup finally decided to refund 100% of my money...thank you! To make it fair: what they below write is true, just did not take my arguments into consideration so actually it does not cover the story in full.

September 9, 2026
Unprompted review
SUNSEAUP logo

Reply from SUNSEAUP

Dear Adam

We are truly sorry for all the trouble and frustration this situation has caused you.

We have carefully checked our email communications with you. Your parcel was sent back by the courier because delivery could not be completed. Our customer‑service team advised you in an email that we would arrange reshipment upon receiving the returned package. Nevertheless, we subsequently informed you that we had not yet taken possession of the returned package, meaning reshipment was not yet possible.

As the root cause of the delivery failure remains unclear, we could not immediately proceed with a full refund. Our team therefore put forward solutions intended to be fair for both sides, and we deeply regret that these options failed to meet your expectations.

Our customer complaint team had submitted an application for your full refund and outlined refund information in our email. Should you have any concerns, please reply directly to that email .

Sunseaup Complaint Team
complaint@sunseaup.com

Rated 1 out of 5 stars

This company is a scam

This company is a scam. Instead of full refund, we have received this email back:

"Dear customer,

Thank you for providing us with the necessary information. We sincerely apologize for any frustration this may have caused and are here to make things right.

Before we can handle your return request, we want to make clear that under our return policy, customers are responsible for the return shipping costs. The shipping costs will fluctuate depending on the courier service you opt for. To make things easier, we'd like to offer a couple of no-return options for your consideration:

A coupon code valued at 15USD, which you can use on your next purchase from our website.
Or a direct refund of 30% (7.8GBP) to your original payment account.
Please kindly let us know which one works best for you, and we'll handle the rest.

Thank you for your understanding and patience. We’re here to support you and look forward to finding a solution that works for you."

Pure waste of money.

August 28, 2026
Unprompted review
SUNSEAUP logo

Reply from SUNSEAUP

Dear Alexey Firsanov,

The solutions we provided were merely alternative reference options, alongside our official return policy statement. We sincerely apologize for any misunderstanding brought to you.

If you are unwilling to accept those alternatives, please feel free to inform us directly. We will provide you with return information so you can obtain your full refund accordingly.

Upon verification, we found that you reached out to us using an email address that is not the one linked to your order. For this reason, we could not confirm whether our customer service team had sent you return details before. So we have sent the full return instructions to your email address used at checkout. Kindly check your inbox and follow the guidance to send back the item for a full refund.

Best regards,

Sunseaup Complaint Team
complaint@sunseaup.com

Rated 1 out of 5 stars

The usual long wait for delivery and…

The usual long wait for delivery and the tracking stalls for a long time. The material is so thin and the design is no where even close to the image on the website.

August 22, 2026
Unprompted review
SUNSEAUP logo

Reply from SUNSEAUP

Dear David,

We sincerely apologize for the long‑waiting delivery and the tracking stalling issue. We are also sorry that the material and design of the received item did not live up to your expectations.

We have sent you an email regarding this matter through the below email address. We hope we can work together to reach a satisfactory solution for you. Please check your email inbox and reply to us at your earliest convenience.

Sunseaup Complaint Team
complaint@sunseaup.com

Rated 2 out of 5 stars

Cheap looking graphics. I’d avoid this company.

I ordered UV hoodie with a white paisley pattern. What I got was UV hoodie with a pattern on it that was so blurry, pixilated, and out of focus that it looked like the person who had printed the design on the fabric had zoomed out too far or something. It looks cheap. When I complained to the company I was given two options: return it to China for a refund at my own expense (which basically would’ve equal the cost of the item itself) or accept a 30% refund and keep the item. I wouldn’t wear the item in public. So they still make their margin even though the item is subpar. I wouldn’t order from this company.

Update, one week later:
The company has provided a refund after seeing my feedback. I appreciate the quick response!

August 17, 2026
Unprompted review
SUNSEAUP logo

Reply from SUNSEAUP

Dear Kristi,
We sincerely apologize for the product failing to meet your expectations.

Upon reviewing our email records, our customer service team has not provided you with a return address. Our return policy clearly lists our official return address, so please avoid making subjective assumptions.

We have processed a full refund for your ordered product. New refund information has been sent to the email address you used when placing your order. Should you have any questions, please reply directly to our email.

We appreciate your valuable feedback regarding the product, and we will continuously improve our merchandise.


Sunseaup Complaint Team
complaint@sunseaup.com

Rated 2 out of 5 stars

Lied to me about return policy

So the products and prices are good. The shipping wasn't bad, considering it came from China. Or perhaps they have a warehouse in the states. But ordered and received within 3 weeks. The sizing charts they have are really good. However they are not good with custom services or their return policy. I asked if I could return two items for a different sizes. Based on their policy that is fine if within 15 days of delivery. It was, and they responded by saying that isn't possible. They dont provided return labels. All this stuff. When I showed them a screenshot of the policy on their page, they tried to act like that wasn't their policy. So if they had better custom services and did as they were suppose to. They could be a great company. So if you purchase make sure you get the exact size you need

August 1, 2026
Unprompted review
SUNSEAUP logo

Reply from SUNSEAUP

Dear Benjamin,
We sincerely apologize for the inconvenience caused by the ill-fitting items.

Our official return policy shown at the bottom of our website clearly specifies exchange terms and the responsibility of return shipping costs. As we shipped the correct sizes you ordered, our customer service team processed your request in line with this policy. We are sorry that this outcome failed to meet your expectations.

We have verified that our team provided further solutions in our latest email to you. Please check your email if you would like to review the options.

Sunseaup Complaint Team
complaint@sunseaup.com

Rated 1 out of 5 stars

Finally got the shirt color off brown…

Finally got the shirt color off brown is orange...disappointing...I should of read reviews...

July 27, 2026
Unprompted review
SUNSEAUP logo

Reply from SUNSEAUP

Dear Christine,
We are truly sorry for bringing you disappointment with your purchase.

We plan to look into this incident strictly to optimize our product quality control. Unfortunately, we fail to match your specific order with the information you provided. Could you please contact us through the email address below together with your order details?

We hope to hear from you and that this issue is resolved ASAP.


Sunseaup Complaint Team
complaint@sunseaup.com

Rated 1 out of 5 stars

Misleading Company with Extremely Poor Management

How does this company expect to stay in business when they mislead customers and make the shipping process a complete joke. 1st off the company is in China. Not affiliated with the US at all other than taking orders. It's international shipping so everything has to clear customs multiple times. Once cleared to the US it sits at a shipping location for several days. So far mine has sit for 10 days at 1 location. Its been almost a month since I placed my order. If I ever actually receive my order I'll be surprised if the quality is worth 2 cents, according to other buyers reviews. Companies like this should be class action sued and shut down and the owners never allowed to conduct business ever again. Lesson learned, Do your research before ordering from a scam company like this and shop local. Reviews make or break a company !!

July 27, 2026
Unprompted review
SUNSEAUP logo

Reply from SUNSEAUP

Dear Shane,
We sincerely apologize for the terrible shipping experience you have encountered.

There is an abnormal situation with your package during transit, and we are currently verifying the relevant details with our logistics supplier. We would like to clarify that such lengthy detention of parcels is not the normal condition of our shipping service. We apologize once again for all the inconvenience brought to you.

We have sent a dedicated email regarding this matter to your email used for purchase. Please do not hesitate to inform us directly if you have any further questions or concerns.


Sunseaup Complaint Team
complaint@sunseaup.com

Rated 1 out of 5 stars

12 days in and only an order confirmation received. No shipping

Ordered on 6/10 and have received no communication or shipping notifications. Emailed asking for a refund at this point. I’m sure they will all the sudden ship and say they can’t call it back.

June 10, 2026
Unprompted review
SUNSEAUP logo

Reply from SUNSEAUP

Dear Charlene,
We sincerely apologize for the delayed shipping and lack of timely shipping updates that upset you.

We have checked our records and confirmed you contacted our support team to cancel your order on the day you posted this review, and your refund has been processed promptly.
We would like to clarify that we never reject valid cancellation requests for unshipped orders, nor will we ship out items against customers’ wishes. We kindly ask you to avoid posting comments without factual basis.

Sunseaup Team

Rated 1 out of 5 stars

Don't waste your time or money

This is a dropshipping site that looks like it's usa based but actually ships from China.
The item I received looked nothing like the website advertised. When I complained it took several emails to realise return shipping costs as much as the item, meaning their return policy is not really usable. I got a partial refund.
Net result was wasting money on a trash item I can't use and isn't worth returning. Plus a lot of frustration.
Don't go there.

June 18, 2026
Unprompted review
SUNSEAUP logo

Reply from SUNSEAUP

Hi Vania,
We sincerely apologize that the product you received differs from our website’s display and for the frustration our return policy brought you.

We highly value your feedback, which we will submit to our product team to improve this specific item. We regret failing to deliver a satisfying shopping experience to you, and we will keep optimizing our products and services for all customers.
Best regards,

Sunseaup Team

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