Sapphireparking Reviews 

Where can I start. Firstly on arrival the person on the end of the phone tried to send me to the wrong terminal to drop the car off. First red flag!!!! When they finally arrived to collect car late which nearly caused us to miss our flight. On arrival back from my holiday I did as requested, called once landed.made my way to the collection point only to find out my car was still sitting in a field. When called they accused me of lying when I called to say it had been nearly an hour since my original call when clearly my call log stated I had called when I stated. Then when the car finally arrived the driver decided to just dump my car on the first floor car park with the key left on the wheel.made some excuse to say he could get car to collection point. This is not a meet and greet service. I would recommend that this company isn’t used by anyone it was by far the worst parking experience I’ve had in all the time I have been parking at Gatwick. Stay clear they ruined what was a perfect holiday. Poor poor service not even worth one star 😔

If I could put minus 100 on this review I would, left the car with the key on drivers wheel and had stolen stuff within the car, left the car in short stay car park for 8 hours (with the key on the wheel) and they will joy ride the car… absolutely appalling and hope they get shut down and stopped from scamming people absolutely shocking company and the shocking staff, not man enough to send someone down to the car park for a face to face conversation to resolve the £80 extra car park bill from leaving the car in the car park and to top it off they will drive your car like a rally driver and send it back with engine management lights, wishing them all the worst!

Just got back from trip was calling and calling at least 10 times nobody was answering than just met another couple who was waiting for an hour at least to collect car and when they finally asnwered guy was rude and shouting poor custumer service anyway at least got car back plus they ask to transfer extra 14 pounds to personal account when we entered airport!! Meet and Greet bloody joke never again

One star: late arrival, unexpected charges and keys left on a tyre

I would strongly advise against using Sapphire Meet and Greet Parking at Gatwick Airport.

We arrived at 4 am and waited 35 minutes in the freezing cold for the driver to collect our car. Despite telling us he was on his way, he still took another 25 minutes to arrive.

The driver then asked us for £10, saying it was needed to exit the car park. After discussing this with my wife, I had serious concerns about whether this payment was legitimate.

On our return, we found our car keys left on a tyre. The explanation was that one of the drivers had gone to the toilet. Leaving keys unattended like this is completely unacceptable and raises serious concerns about vehicle security.

We then had to pay another £18 at the car park exit, bringing the total additional payments to £28.

We were left feeling misled and ripped off. I want the company to explain these charges, refund any money taken unjustifiably and explain why our keys were left unsecured.

An unreliable and deeply disappointing service. I would not use this company again.

Do not use this company. In my experience, they are completely unreliable and have failed to provide the service I paid for.

I booked and paid for their service, but they did not arrive to collect my car before I needed to check in, despite me calling them 45 minutes before my arrival. They instructed me to leave my keys on the suspension and sent me their bank details so I could pay for my parking exit.

While I was away, I contacted them several times to confirm that my car had been collected. On each occasion, I was assured that it had been.

When I returned four days later, I waited over two hours for my car to be brought back to me. After all that waiting, I was told they could not find my keys and that my car had never been collected in the first place.

I then went to the location where I had left my vehicle and, unbelievably, my car was still parked exactly where I had left it four days earlier.

Since then, I have repeatedly emailed the company requesting a refund, but my emails have been ignored.

This experience has been shocking from start to finish. I paid for a service that was never provided, was given false assurances about my vehicle being collected, and have been unable to get a response regarding my refund.

**I would strongly advise others to avoid this company.**

Car had been used for at least 3 unauthorised journeys as had Gatwick parking drop off charges for 3 separate times other than the genuine one showing online when inputting the reg of our car.
Driver had smoked in our vehicle.
We were not greeted but had car left with key on tyre in drop off collection area open to the public. Unable to speak with manager please do not use this company they are totally untrustworthy as well as ignorant.

Shocking service only way to do meet and greet is Gatwick airport parking . They are scammers please be careful

When car was returned it had clocked up 150 miles dashcam was disconnected and all controls were tampered with when challenged they do not respond AVOID LIKE THE PLAGUE

If there was a nil start I would give them that. They gave me an absolute nightmare. Firstly there was no one to meet and greet as arranged. I had arranged to meet at 5pm with my flight at 7.30pm. I had to call the number provided more than 20 times for the driver to tell me he was stuck in traffic and there was nothing he could do. Even picking up of calls was a nightmare. I had to leave my car unattended with keys in the car as the driver did not arrive at the airport until 8pm. I ended up paying £42 for parking as my car had been there for long and had to get family to liaise with the driver as the plane took off before he arrived. On return the nightmare continued as I had to wait 3 hours for my vehicle to be dropped off. There was no apology from the company and I have never been treated more dismissively in my life.

Dodgy as hell. Managed to only have moderately stressful experience and just an hour wait for the car on return. Go with reputable provider, I certainly will next time! Stress not worth the few quid price reduction and ended up paying £16 on top of the original quote.

Our experience with Sapphire Parking was okay overall, although there were a few things that could have been better.

When we arrived back from our holiday, we were told the driver would be with us within 30 minutes, and he arrived in around 20–25 minutes, which was good. Our car had been left in the short-stay car park, and the exit fee had been paid before the car was returned to us.

However, the drivers came across as unprofessional, as they were wearing their own clothes rather than anything that identified them as members of staff. The email we received confirming our booking said the drivers would be wearing a hi-vis vest with the company name. It felt uncomfortable handing my key to a random person who came up to me in the car park. When we got our car back, we also noticed he had been using our phone chargers, which we didn’t feel was appropriate.

We had read some negative reviews before travelling, and unfortunately, they made us worry throughout our entire holiday. In the end, our own experience was okay, and we didn’t encounter the same issues that some other customers had described.

Overall, the service was acceptable, but there are areas where professionalism and respect for customers’ belongings could be improved. Based on our experience, I would give Sapphire Parking 3 out of 5 stars.

DO NOT USE SAPPHIRE PARKING, they are CRIMINALS. We arrived and called for our car to be brought round, were told we had to pay another £50 or we couldn't have our car. Basically blackmailed as we were stranded with our cases at Gatwick airport late ar night. Recommended by FLY PARKING for some reason who must also be dodgy. Also made to pay extra tickets at the machine for the car to come in the carpark and drive out of it - on top of the booking fee already paid. The account for the £50 payment given was for an individual’s account who is fraudulently racking in money from unsuspecting people arriving at Gatwick who have already paid for a professional service to these cowboys. PLEASE READ ALL THE OTHER REVIEWS ON HERE THEY ARE ALL HORRENDOUS THESE PEOPLE ARE RUDE AGGRESSIVE CRIMINALS !
Update on this - just got a Gatwick parking ticket for £100 - even thoigh these fraudsters made us pay for the tickets in and out the carpark - obviously just drove out withoit putting the ticket through the machine ! It just gets worse -BE WARNED DO NOT use SAPPHIRE PARKING under any circumstances - tell your friends and relatives and anyone else you know they are conning people all day every day !!

I would strongly advise others to think carefully before using Sapphire Parking at Gatwick.

When our car was collected, the driver asked us to transfer him £8 for parking, despite my partner questioning this because our booking information stated that we should not have to pay parking charges in this way.

However, the return of our vehicle was even more concerning. We were instructed to wait on Level 3 of the car park, but the driver subsequently called to tell us our car had been left in the public pick-up/drop-off area. When we found it, it was completely unattended, unlocked, with the driver’s window down and the key left inside. There was no Sapphire representative present anywhere to hand the vehicle back to us.

I find this an unacceptable level of care and professionalism from a company entrusted with customers’ vehicles. To make matters worse, I have since received a £100 Parking Charge Notice from Times24 relating to the vehicle being in the drop-off area, which I believe may have resulted from the driver’s actions.

I submitted a formal complaint asking for an explanation of the £8 payment, why the car was left unsecured and unattended, and the mileage recorded while the vehicle was in their possession. The only response I received was a generic apology that failed to answer any of my questions. After following up and requesting a proper response, I have heard nothing further.

The combination of the parking payment request, the way our vehicle was returned, the subsequent parking charge and the failure to properly address my complaint has completely undermined my confidence in Sapphire Parking.

I would not use this company again. Customers should be able to trust that their vehicles will be handled securely and returned professionally, and that legitimate concerns will be taken seriously when things go wrong.

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES.
They are an utter disgrace and should be put out of business. Completely unprofessional and the only contact you have with them is to call a mobile phone, and this is not contactable most of the time.

We were left for well over an hour waiting for our car, and when it was finally returned by a totally unprofessional person, who was speeding in the car park, we then found that THE CAR WAS DAMAGED WITH THE FRONT BUMPER AND LICENSE PLATE BROKEN!

We will pursue these rogue charlatans as far as we have to, but PLEASE AVOID THEM AT ALL COSTS!

If I could put negative starts and not 1 star I would! A total disgrace.

One star is too many, wish we’d read these reviews before using. Waited 2 hours for our car and it turned up being driven by a kid in a tracksuit.

Absolute worst company I’ve ever had the displeasure of using. Avoid at all costs.

Waited two hours for my car to be returned, had a £10 note and random coins stolen whilst in their care, and to top it off they parked it in a disabled bay while seeing to other cars and I got a £100 fine sent in the post for being in a disabled bay without a badge. Worst company I’ve ever used. They respond with rudeness when you call them. Purely awful.

Efficient customer service at drop off.

Collection was horrendous.
Waiting 1 hour 50 minutes.
Called when landed, advised car will return in 40-45 mins.
Continued to call after time had passed - went to answer machine, or no pick up.
The two occasions they did pick up, they stated the car was on it's way or nearly there, which was clearly inaccurate.
When the car did return, it stank of cigarette smoke which was gross to drive back in.
The employee who returned the car stated ' Don't ever use this company, they are awful'!

He summed up the pick up well. Shame to end a lovely holiday with this sort of paid service.

Note - when booking, it will come up with a logo 'Park 247' - which is clearly another name for Sapphire parking. Do not be fooled into booking with Park 247 as they are clearly one and the same!

Wednesday 26th August my car was in the lock up were 140 cars were damaged by fire, I was told to get an uber home and then send in the receipt. I was asked to call the next day to see if my car was one of the ones that received damaged, I did and my car was ok, but they couldn't find my keys, I was told to call back the next day again I did this and they had my keys, gave me the address to pick the car up from, which was a junk yard! I am still waiting for the refund and every time I call and send an email nobody replies or will help me. I think it's disgusting. I would suggest anyone looking at the comparison sights for parking do not use Sapphire Parking or Park247

Terrible experience terrible company who also go by the name gatwick premium parking meet and greet. Things were STOLEN from the car 2 mens aftershave packets of cigarettes and car was used the car alignment was changed and hit the right side of my tyre in the pavement. When making a complain to them they were rude and abusive and called me a thief and brushed my complaint.

So - update on my case. I have had nil response to my 16 emails and 19 phonecalls. I was charged £560 by Gatwick ShortStay car park because Sapphire did not move my car....
I filed a small claim to recover the funds - no reply
They now have a default CCJ against them.
I have now reported them to Companies House for fraud. I urge you all to report them online too:
'The Insolvency Service - Investigations and Enforcement Services' - or 'Reporting misconduct by companies, directors and bankrupts to the Insolvency Service' Theses pages contain a link to the online form.