PRYA Reviews 

1,649
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 221 reviews, reviewers had a great experience with this company. Customers frequently praise the beautiful jewelry designs, noting that items like custom necklaces and bracelets are exceptionally well-made and comfortable for everyday wear. People also deeply appreciate the responsive and helpful customer support team, who consistently assist with tracking and provide regular order updates. Some reviewers were not happy with unexpected shipping delays, reporting that their customized orders took significantly longer to arrive than originally stated. A few consumers also mentioned that certain metal items tarnished quite quickly or lost their shiny gold plating after only a short period of use.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the fantastic quality, gorgeous... See more

Quality

Customers had positive experiences with quality, expressing delight over the stunning designs, sturdy... See more

Order

Clients share satisfaction on order processes, highlighting easy website navigation, clear tracking updates,... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting friendly, polite, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising the fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I bought from these guys probably 5 times in the past and their pieces are so beautifully made I keep going back….. There attention to detail is unmatched and the quality for the cost is outstan... See more

Rated 5 out of 5 stars

Bought a few items from PYRA website the jewellery is so beautiful and comes in lovely packaging such a nice touch! Great choice and design and very competitive pricing. Designs for all occasions.... See more

Rated 5 out of 5 stars

What an amazing company this is. I purchased a pair of earrings which were beautiful but after one wear the post twisted. However, I contacted customer services who were very efficient & agreed to sen... See more

Rated 5 out of 5 stars

This was first time I bought a bracelet from us for my daughter’s birthday and she loved it and it was so incredibly comfortable to wear everyday. I think it would be great to buy one for my other dau... See more


Company details


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4.2

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,649)

213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love!!

The rings I ordered from this website are stunning, exactly as shown on the website, and such good value for money. I haven't taken them off since they arrived, I was apprehensive about ordering at first because i thought the price was too good to be true but the quality is fantastic for the price, and I was so happy with them that I've already bought more Highly recommend, can’t wait for my new order to arrive

October 5, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional piece of jewellery

Exceptional piece of jewellery, people always comment on it. From ordering to receiving was informed on every step, will be buying other pieces from them.

September 28, 2026
Unprompted review
Rated 5 out of 5 stars

Fast delivery, pretty packaging

Fast delivery, cute packaging and dainty necklace it looks like 22ct gold with perfect length. Customer service responded very quickly to my queries. Trustworthy company and don’t think twice. First time shopping at prya and wasn’t disappointed :) many thanks

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

I have actually bought a few necklaces…

I have actually bought a few necklaces now and am so happy with them. Quality is amazing and my daughter actually bought one for me which I get a lot of compliments over. Will be ordering more for my daughter’s as presents. The customer service is brilliant if you have any problems at all, friendly and professional. Would highly recommend ❤️

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

The necklace I brought is so beautiful…

The necklace I brought is so beautiful and the quality is amazing! Delivery took around 4 weeks but it was worth it (personalised items take longed). Deffo a legitimate business, they emailed to ask how my order was after receiving it, they also respond very fast to emails. 🩷

September 28, 2026
Unprompted review
Rated 5 out of 5 stars

Simply beautiful

Personalised customer service, kept updated for all stages. Ordered the name bracelet for a surprise for my daughter and it is so lovely. Delicate looking and was well presented in packaging

September 27, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery

Bought a few items from
PYRA website the jewellery is so beautiful and comes in lovely packaging such a nice touch! Great choice and design and very competitive pricing. Designs for all occasions. Would recommend this company!

September 23, 2026
Unprompted review
Rated 2 out of 5 stars

Absolutely tarnishes

Absolutely tarnishes. I have only had my necklace for less than a year, and the jewelry is almost silver. Incredibly dissapointing :/

September 21, 2026
Unprompted review
PRYA logo

Reply from PRYA

Hi Gihanna,

Thank you for taking the time to share your feedback. First and foremost, we are very sorry to hear about your experience and for any inconvenience or disappointment this situation has caused.

We have contacted you directly so that we can discuss your experience in more detail and work towards resolving this for you as quickly as possible.

We look forward to speaking with you and hopefully turning your experience around.

Kind regards,
PRYA

Rated 5 out of 5 stars

This was first time I bought a bracelet…

This was first time I bought a bracelet from us for my daughter’s birthday and she loved it and it was so incredibly comfortable to wear everyday. I think it would be great to buy one for my other daughter and my self as well Good luck 😉

September 4, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Absolutely outstanding customer service!

I honestly cannot praise PRYA enough. I had an issue with my purchase and the way it was handled from start to finish was absolutely exceptional. I have genuinely never experienced customer service quite like it.

They went above and beyond to help me, and I couldn’t have asked for anything more. They were kind, understanding, professional and genuinely seemed to care about making things right. Nothing felt like too much trouble, and they couldn’t have done better if they tried.

Having worked in retail myself for many, many years, I know exactly how important customer service is, and PRYA’s service really does show what a beautiful business they have built. It is so refreshing to see a company that truly puts its customers first.

I will absolutely be recommending PRYA to everyone I know. Not only do they have beautiful jewellery, but their customer service is honestly second to none.

Thank you so much, PRYA, for going above and beyond. You are absolutely fabulous! ❤️

September 10, 2026
Unprompted review
Rated 5 out of 5 stars

Gorgeous

Beautiful rings at a very affordable price - excellent quality, very sturdy, and amazing for every day wear. I only wish they listed the thickness of their rings, but they have so many gorgeous pieces! Will be back!

September 12, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much PRYA! 🥰

⭐️⭐️⭐️⭐️⭐️

Absolutely amazing customer service!

I’ve been a PRYA customer for around three years now and have always loved their jewellery, so when I unfortunately had an issue with a gold-plated necklace I purchased with my three daughters’ names on it, I was really disappointed.

However, I honestly couldn’t have asked for a better response from PRYA. They were so understanding and helpful from the very beginning, quickly arranged for the necklace to be remade and kept me updated throughout the process.

I received my replacement today and it is absolutely perfect! 🥹❤️ It looks beautiful and I’m so happy to have it back.

This was the first issue I’ve ever had with PRYA and the way they handled it has honestly made me appreciate the company even more.

Amazing jewellery, fantastic customer service and a company that genuinely cares about its customers. I wouldn’t hesitate to recommend PRYA and will definitely continue shopping with them. ❤️✨

Thank you so much PRYA! 🥰

September 11, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing pieces

I have ordered quite a few pieces from Prya. They are all amazing, well made and stunning. It is definitely my go to place for getting jewellery as you can be sure of the quality. Customer service is fab too.

September 11, 2026
Unprompted review

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