I needed to exchange two pairs of pants due to sizing, and the whole process couldn't have been easier. Vera at customer services was quick, friendly, and genuinely helpful — zero hassle from start to... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
OGL makes such great products. Perfect for travel and every day. They don't wrinkle easy. They pack well and they look polished with being extremely comfortable. The built in bras are awesome. Highly... See more
Company replied
I have been a customer of Oglmove for about a year now.. I love the quality of their clothing and their functionality. I recently purchased a pair of pants that I selected using their online size cha... See more
Company replied
I had very soon an answer on my mail from a nice person (Yara), understanding my request right away, and helping me soon to organize, that I get an amount back, which went wrong. That was a ve... See more
Company replied
Company details
Written by the company
OGL stands for Ongoing, Gratitude, and Love. We create Everyday Comfortwear™ for women through sensory innovation and values-led design. Our pieces are built around comfort as a lived, physical experience — bringing together bare-skin softness, all-day ease, multi-scenario versatility, and durable timeless design. From our signature Brami essentials to innovative performance fabrics, every product is thoughtfully designed to feel good on the body, move through real life, and be worn often and kept for the long term. As a Certified B Corp and proud partner of 1% for the Planet, we’re committed to making more responsible choices across our materials, manufacturing, and packaging. We’re on a journey, and we believe responsibility should be shared with clarity, care, and continued action. Our hope is that every woman feels truly at ease in herself — grounded, assured, and composed — whatever her day holds. For You. For Good.
Contact info
United States
- oglmove.com
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Absolute Best…
I cannot imagine better customer service. My returns or exchanges were efficiently and cheerfully handled. I feel that the return policy is the most generous I’ve ever experienced.
It’s gratifying that my favorite clothing company also provides the very best customer service.
October 14, 2026
Unprompted review
Reply from Oglmove
Hi Theresa,
Your words truly made my day!
Thank you so much for calling us your favorite clothing company. That means more to us than you know! We always want our customers to feel cared for, especially when something doesn't work out quite right. I'm so happy our team made your returns and exchanges a positive experience. We're incredibly grateful for your trust and support, and it's customers like you who make our work so rewarding!
Warmly,
The OGL Team
Great Customer Support
I had a sizing issue and they were super gracious and helpful. Even gave me a discount code. I would purchase from them again.
October 13, 2026
Unprompted review
Reply from Oglmove
HI Kim,
Thank you so much for your kind words!
I'm really glad our team could help with the sizing issue and make things a little easier for you. We know finding the right fit online can be tricky, and we always want you to feel taken care of. It means a lot that you'd shop with us again, and we look forward to welcoming you back!
Warmly,
The OGL Team
I am a huge fan of OGL
I am a huge fan of OGL! Their clothing strikes the perfect balance between polished style and all-day comfort, making it so much easier to get dressed for the office. I love knowing that whatever I grab from my closet will look professional while feeling effortless. Beyond the quality of the clothes and their wonderful commitment to the environment, their customer service is top-notch. I recently had to process a return and was assisted by Ava, who was communicative, attentive, and extremely helpful. I couldn't recommend OGL more!
October 9, 2026
Unprompted review
Reply from Oglmove
Hi Kelly,
Thank you so much for this wonderful review!
It makes me so happy to hear that our pieces have made getting dressed for work a little easier and more comfortable. That's exactly what we hope for! I also really appreciate you recognizing our commitment to the environment. And thank you for mentioning Ava! I'll personally share your kind words with her.
I know they'll make her day. We're so grateful to have you as part of our OGL community!
Warmly,
The OGL Team
Great quality clothes.
Great quality clothes.
I love them. And amazing and prompt customer service in case size swapping needed
October 14, 2026
Unprompted review
Reply from Oglmove
Hi Anuradha,
Thank you so much for your kind words!
I'm so happy to hear that you're loving your OGL pieces and that our team has been able to make size exchanges easy for you. Finding the right fit is so important, and we always want you to feel comfortable and confident in what you wear.
We truly appreciate your support!
Warmly,
The OGL Team
Excellent customer service
I have ordered many items of clothing from ogl and found them to be of good quality, with an excellent range of sizing options (important for us petite ladies). With online purchases, getting the sizing right is not always possible but their exchange system goes above and beyond. Well done ogl
October 14, 2026
Unprompted review
Reply from Oglmove
Hi Suzanne,
Thank you so much for your lovely review and for choosing OGL again and again!
It makes us so happy to hear that you love the quality and appreciate our petite-friendly sizing options. We know how tricky finding the right fit online can be, so it means a lot to hear that our exchange process has made things easier for you.
Your kind words truly mean a lot to our team. Thank you for being part of our OGL community!
Warmly,
The OGL Team
Very good online shopping exp
I had to exchange sizes and Yara was super helpful. Quick replies, no delays. Answered all my questions.
October 7, 2026
Unprompted review
Reply from Oglmove
Hi Qian Ying ,
Thank you so much for sharing this with us! ❤️
I'm so happy to hear that Yara was there to help with your size exchange and made the process smooth and easy for you. We know finding the right fit matters, and it's wonderful to know she was able to answer all your questions and help without any delays. I'll be sure to share your kind words with Yara.
Thank you again for your trust and for being part of the OGL community!
Best regards
The OGL Team
**Decent products
**Decent products, but a very frustrating customer-service experience**
I like approximately 70% of what I ordered. The items I kept are comfortable and reasonably good quality, although I feel the prices are somewhat high for the value provided.
Unfortunately, my experience with customer service was much more disappointing.
**The promised credit**
Before my order arrived, I was contacted by a company representative and offered a credit toward a future purchase in exchange for leaving a review. I waited until I had received and tried the products so I could provide an honest assessment. Despite completing the review, I did not receive the promised credit. This was eventually acknowledged and corrected after I raised the issue.
**My return request**
I received my order on August 30, 2026. After trying on the items, I decided I wanted to return two of them. I submitted a return request online, following the instructions on the company's website.
After approximately one to two weeks without a response, I tried to submit the request again. The system would not allow me to do so because it stated that my request had already been submitted and was pending support review.
I then contacted the company through its website contact form and, later, through WhatsApp on September 19, following the contact instructions provided on its social media page. I received no response to either attempt.
**What happened after I posted my review**
After I posted my review publicly, a company representative contacted me through a public response and asked me to provide my order information by email so the matter could be investigated. I did so.
I was subsequently told that a response to my return request had been sent on September 1 and that it may have gone into my spam or junk folder. I checked both folders thoroughly and did not find it. The screenshot provided to me did not show confirmation that the email had actually been sent or identify the recipient address, so I could not independently verify that it had been sent to me.
Regardless of what happened to that particular email, my later attempts to obtain assistance through other channels also went unanswered. That lack of communication was a significant part of my experience.
**Repeated reports of my review**
My review was reported to the review platform on multiple occasions. The first time, I was asked to remove the representative's name, which I did. My review was subsequently reported as containing defamatory content. Following its review, the platform allowed the review to remain.
More recently, my review was reported again and removed under the platform's policy concerning advertising or promotional content.
I have now had to revisit and revise my account of my own customer experience multiple times following these reports. I cannot speak to the company's intentions, but the cumulative effect has been discouraging. It has left me concerned that repeated challenges to a negative review can make the process so exhausting that a customer may eventually give up trying to share their experience.
I believe customers should be able to describe their genuine experiences fairly and factually, including when those experiences are negative.
**The eventual resolution**
After I raised the matter publicly and provided the requested information, the company representative offered a refund of $62.26 CAD for the two items, without requiring me to return them. I appreciate that the representative ultimately took steps to resolve my individual case.
I also want to be transparent that the representative asked me to update my review as part of the resolution. I agreed to update it after the refund was received. I am providing this update to reflect the outcome, while remaining honest about the experience that preceded it.
The resolution was welcome, but getting there was unnecessarily difficult. I made several attempts to obtain assistance before posting publicly, and meaningful engagement only followed after my review appeared online.
I also remain unconvinced by the explanation concerning the September 1 email, as I was not able to verify that it had been sent to me. Even if it was sent, that would not explain the lack of response to my subsequent attempts to make contact.
**My overall experience remains mixed:** the products I kept are decent, and my individual case was eventually resolved. However, the return process, lack of communication, and repeated challenges to my review made the overall experience far more frustrating than it needed to be.
I appreciate that the matter was ultimately resolved, but I cannot honestly describe the customer-service experience as satisfactory.
August 30, 2026
Unprompted review
Reply from Oglmove
Hi there,
I'm truly sorry for all the frustration and disappointment you've experienced with us. I can only imagine how exhausting it must have been to reach out multiple times and feel like no one was listening. You deserved a much better experience, and I sincerely apologize that we let you down.
We take every single review seriously, especially when someone has taken the time to share their experience so honestly and in such detail.
I've personally asked our team to look further into what happened with our email communication. While our records show that we responded to your original request, I completely understand that you never received it. We're investigating what went wrong because we certainly don't want another customer to go through the same experience.
I'm glad we were eventually able to resolve your refund, but I also know that it shouldn't have taken so much time and effort on your part to get there.
We're a small team, and while we're constantly working to improve our systems and customer service, I know that's no excuse for what you experienced. Your feedback means a great deal to us, and I genuinely appreciate you holding us accountable.
Thank you again for your honesty and patience. I'm truly sorry we couldn't make this a better experience for you from the beginning.
Warmly,
Bonnie from OGLmove
Reply from Oglmove
Hi Stacy,
Thank you so much for your kind words! ❤️
I’m so happy to hear you’re loving the fabric and built-in bras. We put a lot of thought into making our pieces feel comfortable and easy to wear, so it means a lot to know you’re enjoying them.
Thank you for being part of the OGL community!
Best regards
The OGL Team
Excellent clothes and service
The quality of the clothes is excellent. I needed to exchange a size and the process was easy and quick. I will be shopping OGL again soon.
October 13, 2026
Unprompted review
Reply from Oglmove
Hi Stacie,
Thank you so much for sharing this!
It makes me so happy to hear that you love the quality of your clothes and that your size exchange was easy and quick. We know finding the right fit makes all the difference, so it’s lovely to know we could make that process a little easier for you. Thank you for choosing OGL and for being part of our community.
We’ll look forward to welcoming you back soon!
Best regards
The OGL Team
Great brand and customer service
I was liaising with Jacy regarding a return. She was really friendly, helpful, and quick to respond. I really like this brand and their customer service is fantastic.
October 9, 2026
Unprompted review
Reply from Oglmove
Hi Elisa,
Thank you so much for your kind words! I'm really happy to hear that Jacy made your return experience so smooth and pleasant. I'll be sure to share your lovely feedback with her. I know it will make her day! It means a lot that you enjoy our brand and feel well taken care of by our team. Thank you again for your support, and we hope to see you back soon!
Warmly,
The OGL Team
Love OGL
Love OGL! The quality of their clothes is amazing! Everything looks so classy, elegant, and tasteful. It gives me that timeless “old money” vibe that I absolutely love. I also appreciate that they’re eco-friendly, which makes me feel even better about supporting the brand.
Their customer service is another big plus! They respond quickly and really make an effort to solve any issues. I had a problem with my order, and not only did they take care of it, but they also gave me a 20% discount on my next purchase. Such a nice gesture!
Overall, I’m really happy with OGL. Beautiful clothes, great quality, and customer service that actually cares. Definitely a brand I’ll keep coming back to!
October 11, 2026
Unprompted review
Reply from Oglmove
Hi Kate,
Thank you so much for this beautiful review! I absolutely love how you described our clothes as having that timeless, elegant “old money” feel. That's such a lovely compliment! It also means a lot that you appreciate our commitment to sustainability, as it's something we genuinely care about.
I'm especially happy to hear that our team was able to turn things around when you had an issue with your order. We know that things don't always go perfectly, but we always want our customers to feel heard and cared for.
Thank you again for your trust and support. It truly means so much to have you as part of our OGLmove community, and I hope you continue finding pieces you love wearing for years to come!
Warmly,
The OGL Team
Return made more than right!
I am always hesitant about ordering from online companies that I am not familiar with. On Facebook, I saw the OGL clothes and decided to take a chance. When the clothes arrived, I liked the quality but the pants were way too long and baggy and the shirt was too tight. I was disappointed and emailed to get a return started. My plan was to return all the clothes and never order from this company again, thinking they did not fit my body type.
My return email was immediately answered and I was offered to keep the clothes I received and I could order other clothes in exchange for a nominal fee.
This time I studied the size charts and learned they offer petite sizes and different lengths. When my new clothes arrived, I was so impressed. They fit perfectly and are so comfortable! I love the warmth they offer and how stylish they are!! I am ordering more colors and OGL is now a favorite!
My sister, who I gave the first order to, is also a huge fan now.
Thank you OGL for being so generous, professional and kind in handling my return. I am now a customer for life!!
October 11, 2026
Unprompted review
Reply from Oglmove
Hi Cheryl，
Oh, this truly made my day! Thank you so much for sharing your story with us. I can only imagine how disappointing that first order must have been, especially when you were already a little hesitant about trying a new brand online. I'm so grateful you gave us another chance!
It makes me incredibly happy to hear that you found the right fit with our petite sizes and different lengths, and that you're now enjoying pieces that feel both comfortable and beautiful on you. And the fact that your sister is loving OGLmove too is such a lovely bonus!
As a small team, stories like yours mean more to us than you might realize. We know we don't always get everything right the first time, but we genuinely care about making things better when we can.
Thank you for your trust, your patience, and your kindness. We're so lucky to have you and your sister as part of our OGLmove family!
Warmly,
The OGL Team
Excellent prompt customer service
I received excellent and prompt customer service after needing to exchange 4 items due to the fit. The exchange request was handled quickly and professionally with no problems at all. 10/10! Thank you! 👍
October 8, 2026
Unprompted review
Reply from Oglmove
Hi CHarris,
Thank you so much for your lovely review and that wonderful 10/10! It really means a lot to us.
I'm so glad our team was able to make exchanging your four items quick and easy. We know how frustrating it can be when the fit isn't quite right, so we always want to make finding the right size as stress-free as possible. I hope your new pieces fit beautifully and that you enjoy wearing them! Thank you again for your kindness and support!
Warmly,
The OGL Team
The clothing is of the highest quality…
The clothing is of the highest quality and weight. It lays beautifully and holds up well. The company is extremely easy to work with and very professional
October 12, 2026
Unprompted review
Reply from Oglmove
Hi Victoria,
Thank you so much for your wonderful review!
It makes me so happy to hear that you appreciate the quality and feel of our clothing, especially how beautifully the pieces drape and hold up over time. That's exactly what we hope for when creating clothes you'll reach for again and again. I'm also so glad you've had a positive experience with our team.
Your kind words truly mean a lot to all of us. Thank you for being part of the OGLmove community!
Warmly,
The OGL Team
My favorite brand
My favorite brand — excellent quality, fit, and style of clothing. The built in bra is a game changer. I appreciate their customer service and return policy as well!
October 12, 2026
Unprompted review
Reply from Oglmove
Hi there,
Thank you so much for such a lovely review!
It truly makes my day to hear that OGLmove has become your favorite brand! I'm especially happy that you're loving our built-in bra designs. We always hope to make getting dressed a little easier and more comfortable, so hearing that they're a game changer for you means a lot.
And thank you for your kind words about our customer service, too. We really appreciate your support and are so happy to have you as part of our OGLmove community!
Warmly,
The OGL Team
I LOVE OGL Move
I LOVE OGL Move! Clothes are of great quality, so soft & well-made & the brami-tops are incredibly comfortable! I also love that the company is environmentally sustainable, from packaging to fabrics to return/exchange policies. The customer service is also amazing--super prompt (always within 24 hrs, often much faster), very polite & thorough with well described helpful options. With great sales & discounts, I am gradually changing my closet over to clothes that double as a combo of work, lounge & travel clothes!
October 11, 2026
Unprompted review
Reply from Oglmove
Hi Kristin,
Oh, thank you so much for such a thoughtful review!
It genuinely makes me happy to hear how much you're enjoying your OGL pieces, especially our Brami tops! I also really appreciate you noticing the little things we do to be kinder to the environment. As a small business, that means so much to us. And I love that you're gradually building a wardrobe that works for everything from the office to lounging and traveling. That's exactly what we hope our clothes can do for you!
Thank you for your trust and for taking the time to share all of this. We're so grateful to have you with us!
Warmly,
The OGL Team
Great service
Great service. Comfortable tops. Tip for Europeans: size 40 is an L.
October 11, 2026
Unprompted review
Reply from Oglmove
Hi Michelle,
Thank you so much for your lovely feedback! I'm so happy to hear that you love the comfort of our tops and had a great experience with our team. And thank you for sharing your sizing tip with our European customers! That's really thoughtful of you. We truly appreciate your support and hope you'll find even more OGL pieces to love!
Warmly,
The OGL Team
Jacy was very helpful
Jacy was very helpful! I needed an exchange and Jacy replied quicky and offered to send me the different size whilst keeping the old to keep it hassle free.
Thanks!
October 11, 2026
Unprompted review
Reply from Oglmove
Hi Himani,
Thank you so much for your lovely feedback! I'm so happy to hear that Jacy took such good care of you. We know how frustrating it can be when a size doesn't quite work out, so we always try to make exchanges as easy as possible. I'll be sure to share your kind words with Jacy. I know she'll be so happy to hear them! Hope your new size fits perfectly!
Warmly,
The OGL Team
The clothing is amazing but the…
The clothing is amazing but the customer service is even more fantastic. I am very pleased. Thank you !
October 9, 2026
Unprompted review
Reply from Oglmove
Hi Debbie,
Thank you so much! It makes me so happy to hear that you love our clothes, and even happier that our team made your experience a great one. We truly care about every customer, so your kind words mean more than you know. Thank you for being part of OGL. We’re so lucky to have customers like you!
Warmly,
The OGL Team
Absolutely wonderful customer service
Absolutely wonderful customer service! Thank you so much for your assistance throughout the return process. You were kind, professional, patient, and incredibly helpful every step of the way. I truly appreciate your understanding and the care you took to make the experience a positive one!
October 10, 2026
Unprompted review
Reply from Oglmove
Hi Kathleen，
Thank you so much for your incredibly kind words!
It really means a lot to us. I know returns can sometimes be frustrating, so I'm especially happy that we could make the process a little easier for you. We truly appreciate your patience and understanding, and I'm always here if you ever need anything. Thank you again for giving us the opportunity to help!
Warmly,
The OGL Team
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