Overall we like Green Chef US and would recommend it. We think it is best for people who want organic and who are vegetarian. The meals with meat are very good, but we don't want to have to 'shop' fo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We are not on any special diets and include all the foods Green Chef offers, but find the foods not very welcomed by many of the family members. Most of the produce is pretty rotten before it reaches... See more
Company replied
We always love the Green Chef recipes, but this delivery one of our meals didn't come with a recipe card. I know I can get them online, but it's much easier to have a hard copy that I can move from pr... See more
Company replied
We are so delighted to find this company. So many options to choose from for different diets and style plus you can customize if you like to change any of the meat off or do organic … doesn’t seem tha... See more
Company replied
Company details
Written by the company
Get healthy and flavorful meal kits delivered to your door. Organic ingredients in every meal that fit your diet and lifestyles. Vegan, Vegetarian, Paleo, Gluten-Free, Keto and more.
Contact info
40 W 25th Street, 6th Fl, 10010, New York, United States
- (888) 236-7295
- help@greenchef.com
- greenchef.com
3.9
Great
5K reviews
Asks customers to review
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Don't Give Them Your Credit Card Unles You Want to ORder a Box
I didn't realize I had placed an order when I looked at the meals they offer for my diet restrictions, but as soon as I did realize that I had mistakenly made an order, I cancelled my plan, which Green Chef confirmed by email on Oct 8 but did not advise me that I needed to cancel my box. Nevetheless, I received a box today and was told I would have had to cancel today's box delivery if I didn't want to be charge for the box. When I contacted Green Chef by phone today they say said there was no way to return the box even though I didn't order it and that because I didn't cancel the box in time I would be charged for the box. So very poor customer service.
October 14, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Love all of their meals!
May 17, 2026
Reply from Green Chef US
Hi there,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying all of our meals. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Green Chef Team
Consistently missing core ingredients…
Consistently missing core ingredients like the meat or receiving completely wrong ingredients. This happens almost with every box. Tired of calling every time I get a new box to get a refund. Don’t waste your time with Green Chef. Also poor quality ingredients that have spoiled the day the box was received. Often late deliveries.
October 9, 2026
Unprompted review
Reply from Green Chef US
Hi Tara,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with missing or incorrect ingredients, ingredient freshness issues, and delivery delays, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Green Chef!
Warm regards,
The Green Chef Team
Green chef is a scam
Green chef is a scam. They offer promotional items and then refuse to send you the code to redeem. I’ve called and chatted multiple times and they keep escalating the issue and say to wait three days but don’t ever provide resolution. Their food is mid at best.
I reached out to customer support on 10/1, they said they would escalate the issue and I would receive the email in 3 days, after 3 business day and no response I called again, was told I would receive an email within 24 hours. Again, that correspondence never came. Followed up again 10/7 twice and was told to wait another three days. I receive other emails from Green Chef and they verified my email but continue to skirt around sending the promo code. I’ve received no follow up from Green Chef as of 10/9. So disappointing.
October 6, 2026
Unprompted review
Reply from Green Chef US
Hi Kourtney,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Green Chef.
Warm regards,
The Green Chef Team
Green Chef for Date Nights
What a difference Green Chef has made! I choose the week’s menu as easily as selecting food in a restaurant. It’s delivered to my door, and my husband & I often prepare the meal together. We enjoy collaborating in the prep, and dining together. AND, fewer trips to the grocery store have saved us money! No impulse buys.
January 1, 2026
Reply from Green Chef US
Hi Claudia,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the easy weekly meal selection, the fun experience of cooking and dining together with your husband, and the extra savings from fewer grocery store impulse buys. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Green Chef Team
Great experience
Overall, a good company. Used for about 9 months. Noticed the delivery experience could be hit or miss, depending on the day I would have my box delivered. This, I believe, was a fed ex problem. When I received my box on Tuesdays the box would be in great shape. When I received on Fridays it seemed a little torn up and everything inside would be shaken up. Needless to say after experiencing this I stuck to Tuesday deliveries. Green chef put plenty of cold packs to protect the food from heat-never had an issue with spoilage. Once in a great while I would receive a bad ingredient but overall some great recipes, instructions and food.
April 27, 2026
Reply from Green Chef US
Hi Valerie,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the great recipes, food quality, and reliable packaging over your 9 months with us, though we appreciate your note regarding the Friday courier delivery issues. Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The Green Chef Team
Don't be fooled into subscribing with…
Don't be fooled into subscribing with introductory offers...they pulled a bait and switch on me. After paying the required # of deliveries, I was told that I didn’t qualify for the free bowls, and would have to start again.
September 15, 2026
Unprompted review
Reply from Green Chef US
Hi Anne,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with dissatisfaction regarding introductory promotion qualification terms, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Green Chef!
Warm regards,
The Green Chef Team
Seems like a SCAM
Never received my order, and was provided with very minimal details on how and why it was delayed. I had to reach out in order to be told I was being refunded due to a courier issue. The stupid AI chat assistant is annoying and unhelpful. Honestly I was excited to try this service, but now it seems like a scam and I have no grocery money this week and I am very disappointed. I wish I had listened to the other negative reviews. Don’t be fooled and don’t waste your time on this, you’ll never receive what you paid for and the company can’t be bothered to try to fix it!
September 29, 2026
Unprompted review
Reply from Green Chef US
Hi Vivien,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with a non-delivered order, limited communication regarding delays, and an unhelpful customer support experience, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Green Chef!
Warm regards,
The Green Chef Team
Check out the menu? You just ordered.
I read many reviews about Green Chef before I actually went on to the site. I should have known better after reading them. Yes, you have to give all of your information, including payment, before you can even look at the meals/menu. Once I did that I decided that I did not want to continue with the order and paused it. You can guess the rest. They sent the order through anyway. I called and I spoke directly with a customer service rep. They said as soon as you put in your information and choose the meals you might be interested in, it is an automatic order. No refund. This is the same as Home Chef, and Hello Fresh. You can figure out how I found that out. Since I was looking into possibly using a meal plan service, I checked each of those out. Same thing, same format. Today I got the unwanted deliveries from Home Chef and Green Chef. And of course the money is already out of my checking account . It's a really shady way to run a business. Save your money. It's an expensive lesson to learn. In a nutshell? "We're sorry. There is nothing we can do about it."
September 22, 2026
Unprompted review
Reply from Green Chef US
Hi Bridgette,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Green Chef.
Warm regards,
The Green Chef Team
Food missing
Had a special chef menu ordered with extra surcharge for the choice ( I ordered a ribeye steak and lobster). The package arrived with ingridients but NOT with the steak and lobster inside!!! They initially offered 18.7$ of credit as compensation. The full package costed me more than 150$. I asked to cancel and they tried to give some extra compensation. I just got disappointed as they couldn’t provide me with-a new actual package as I ordered. Wouldn’t trust them for further deliveries…:/
September 28, 2026
Unprompted review
Reply from Green Chef US
Hi Linda,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Green Chef.
Warm regards,
The Green Chef Team
No Stress meals
Green Chef has helped take the stress out of dinner time. Easy to make, delicious meals delivered to my door. What's not to love!
June 6, 2026
Reply from Green Chef US
Hi Michael,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re enjoying the easy-to-make, delicious meals, and that Green Chef has taken the stress out of dinner time! Your kind words mean a great deal to us and encourage our team to keep delivering the best experience possible.
Warm regards,
The GreenChef Team
So sad to see a once great company declining
So sad to see a once great company declining. We were customers for a number of years, excited to find a food service that provided easy-to-cook, homestyle and most importantly, organic recipes.
Over the last two years they started to frequently substitute organic ingredients with regular ones with no forewarning, citing “shortages in your area” on a card inside the box. Granted, this can happen occasionally but it started to feel like every meal. They then quietly added recipes with an upcharge, sometimes significant and it wasnt immediately obvious when ordering meaning your monthly bill could go up dramatically. This required us to more carefully navigate the selections which made it much harder to plan and limited our options.
Then there was messed up deliveries. First, one that came three days late and the food was literally rotting, i mean poultry rotting. It was disgusting. When we called we got the standard script “we’re sorry you had a bad experience please accept a credit on your account.” No acknowledgement not only of the grossness of the experience but also any concern for our safety.
The last straw came when our food was delivered with none of our protein choices. Just the vegetables etc. We sadly cancelled our account after that, have received no follow up having been loyal customers for years and now will be looking for an alternative.
September 15, 2026
Unprompted review
Reply from Green Chef US
Hi Simon,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Green Chef.
Warm regards,
The Green Chef Team
Changed my delivery date and forced me to cancel…
I have been a customer of Green Chef for 40 weeks. This week they decided to change my delivery date to Wednesday from Sunday. They have given me no option to keep my delivery date and I’m forced to cancel my subscription. I’m extremely upset. This is horrible customer service to a valued customer.
September 20, 2026
Unprompted review
Reply from Green Chef US
Hi Amy,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Green Chef.
Warm regards,
The Green Chef Team
Terrible customer service
Terrible customer service. They cancelled my first box with no warning (i got an email congratulating me on the box and asking how the food was), and then cancelled the second box with no full explanation except that the credit card payment did not go through. This is despite me calling and confirming it was correctly input. I suspect the payment looks fradulant to the credit card company. I am sorry it did not work, I was hopeful for an organic option. I don't have the administrative time to deal with this.
September 12, 2026
Unprompted review
Reply from Green Chef US
Hi Katie,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your first two boxes being canceled unexpectedly due to payment processing issues and a lack of clear communication, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Green Chef!
Warm regards,
The Green Chef Team
Absolute trash
Absolute trash! Do not use. You can’t see the menu options unless you commit to a week’s box. So I did that thinking it’s worth a try. But then every protein based meal required additional fees ! So the original price per meal was totally false and inaccurate. So misleading and predatory. I canceled the subscription once finding this out. But it doesn’t let you cancel until you lock in a box. And now I get an email that the box is shipped. I can’t cancel (according to the customer service person I spoke to) and it’s already on its way.
This is super predatory and opaque marketing. Don’t use them!
September 9, 2026
Unprompted review
Reply from Green Chef US
Hi CR,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Green Chef.
Warm regards,
The Green Chef Team
Order was supposed to be canceled due…
Order was supposed to be canceled due to issue with my card. Then got email it was coming anyway. Then was told box was returned during shipping to it being damaged in transit. Then next day I got the boxes completely damaged and food was spoiled. I submitted this proof. Then wasn't given a credit. They still charged my card after it repeatedly declined and sent my account overdrafted $300 dollars. Single mom here. The communication and food delivery has been the worse customer service ever. I have emailed 3 times and chatted with no refund or response to emails. Very disappointed.
August 28, 2026
Unprompted review
Reply from Green Chef US
Hi Tabby,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with unexpected order processing, receiving damaged and spoiled goods, unexpected card charges, and a lack of support follow-up, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Green Chef!
Warm regards,
The Green Chef Team
I did not want a second order
The food was good with my first order. A second order was auto billed and shipped even though I did not select a second order. I did not know this was a subscription. If I did I never would have placed the first order. I’m never ordering again.
September 3, 2026
Unprompted review
Reply from Green Chef US
Hi Celestial,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are glad to hear that you enjoyed the food in your first order, we are deeply sorry to learn that a second order was automatically billed and shipped without your knowledge, that the auto-renewing subscription model was not clearly communicated, and that this experience has made you decide to never order again, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of GreenChef!
Warm regards,
The GreenChef Team
Excellent menu items
Excellent menu items, much better tasting than what I cook. I heartily recommend Green Chef.
April 16, 2026
Reply from Green Chef US
Hi Barbara,
Thank you so much for taking the time to leave us a 5-star rating — we truly appreciate it! We’re delighted to hear that you’re loving our excellent menu items and finding them even better tasting than homemade! Your hearty recommendation of Green Chef means a great deal to us and encourages our team to keep delivering delicious meals to your door.
Warm regards,
The GreenChef Team
Great meal service!
Deliveries are on time, food quality is always good, and the meals are delicious! Highly recommend!
May 23, 2026
Reply from Green Chef US
Hi Heather,
Thank you for taking the time to share your review with us. We truly appreciate your feedback and the opportunity to hear about your experience.
Warm regards,
The Green Chef Team
I really wanted this to work for me
The food was very good. However by the time all charges were added it cost $33 per meal. The advertising about their pricing is very misleading.
The delivery has been a day late over 50% of the time and not delivered to the requested home.
August 13, 2026
Unprompted review
Reply from Green Chef US
Hi Paula,
Thank you for your review! It is feedback like yours that helps us grow and improve!
While we are sorry to learn of your experience with our services, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of Green Chef.
Warm regards,
The Green Chef Team
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