I purchased a Freya & Sol reed diffuser 3 months ago from my local Giftbox store a was so pleased with it that I wanted another. However it was no longer in stock but the sales assistant suggested I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had a fantastic first experience with GiftBox. I ordered the Cosy Faux Fireplace and the whole process could not have been easier. My parcel arrived within 3 days, in perfect condition and... See more
Company replied
The whole process from ordering online to delivery, plus all the comms in between, were excellent When the pizza oven arrived, it looked even better in the flesh than the photos. Very happy 😄
Company replied
Fast delivery, order correct, really lovely packaging, a beautiful gift, the card was way better than expected. Huge size, print quality beautiful, the photos i included weren't the best to begin with... See more
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Company details
Written by the company
We are one of Australia's largest gift retailers, with an extensive range of homewares, games, licensed brands, barware, drinking accessories and so much more! Shop online, or in-store at one of our 280+ locations Australia-wide. There's something for everyone at GiftBox!
Contact info
270 The Parade, 5068, Kensington SA, Australia
- 1300 916 750
- hello@giftbox.com.au
- giftbox.com.au
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Online ordering experience was seamless…
Online ordering experience was seamless and it came super quick!
October 13, 2026
First time customer but will be…
First time customer but will be repurchasing. Happy with products, prices and super quick delivery.
October 12, 2026
Hubby's Christmas Present!
The ordering process was so easy and I am shocked at how quickly my purchase arrived and how well it was packaged/ protected. Fantastic!
October 12, 2026
Sent my order express shipping when it…
Sent my order express shipping when it was unavailable in store. Fast and efficient response to email
October 12, 2026
Good products…
Good products but the boxes they came in were very bashed about. Makes it hard when you're giving them as gifts.
September 23, 2026
Reply from GiftBox
Hi Kathy, thank you for taking the time to leave a five-star review! We're delighted to hear that you found our Giftbox slushie machine was exactly what you wanted.
Easy to search products and sale items
October 9, 2026
Reply from GiftBox
Hi Kiki, thank you for taking the time to leave a five-star review! We're delighted to hear that you found our Giftbox website easy to use.
Very happy
Goods arrived very promptly and well packed. Goods are as described. Recommended.
October 6, 2026
Reply from GiftBox
Hi Tony, thank you for taking the time to leave a five-star review your kind words! We're delighted to hear that you found our Giftbox products as described and that your order arrived quickly, well packaged.
Great Service
October 9, 2026
Reply from GiftBox
Hi Loi, thanks for taking the time to leave us a five-star review! We are so glad to hear of your positive experience with our GiftBox service.
Happy with the handling
Postage didn’t take very long and I am very happy with the product
September 22, 2026
Reply from GiftBox
Hi Margaret, thank you for taking the time to leave a five-star review! We're glad to hear your order was delivered quickly and that you are happy with your blanket. Thank you for shopping with Giftbox :)
super fast service
October 9, 2026
Reply from GiftBox
Hi Larry, thanks for taking the time to leave us a five-star review! We are so glad to hear of your positive and fast experience with our GiftBox Click and Collect service.
Reply from GiftBox
Hi Shane, thanks for taking the time to leave us a five-star review! We are so glad to hear of your positive experience with our GiftBox delivery!
Website is very easy to use
Website is very easy to use. Has amazing products with quick shipping.
October 8, 2026
Reply from GiftBox
Hi Sarah, thank you for taking the time to leave a five-star review your kind words! We're delighted to hear that you found our Giftbox website easy to use, liked our products and that your order arrived quickly.
Reply from GiftBox
Hi Anne, thank you for taking the time to leave Giftbox a five-star review and we're so happy to hear that you have had an excellent experience with GiftBox as always.
Reply from GiftBox
Hi Cadeem, thank you for taking the time to leave Giftbox a five-star review and your kind words!
Reply from GiftBox
Hi Shelley, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had a quick experience with our GiftBox delivery.
Great service and very quick with the order
Great service and very quick with the online order will do again.
October 7, 2026
Reply from GiftBox
Hi Phillip, thank you for taking the time to leave a five-star review and we are so happy to hear that you have had a great and quick experience with GiftBox Click and Collect!
Easy to find products
Easy to find products, easy to purchase. Wasn’t sure how long it’ll take to be notified for shipping. I didn’t get notified.
September 21, 2026
Reply from GiftBox
Hi Jules, thank you for taking the time to leave a review! We’re glad you found our Giftbox website easy to browse and purchase on. We’re sorry you didn’t receive a shipping notification, as sometimes with hotmail email address' they can land in the junk or spam inbox.
Reply from GiftBox
Hi Michelle, thank you for taking the time to leave a five-star review! We're delighted to hear that you found our Giftbox website easy to order on.
Helpful and easy
October 6, 2026
Reply from GiftBox
Hi Marcia, thank you for taking the time to leave a five-star review and we are so happy to hear that you had a helpful and easy experience with GiftBox!
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