It was okay but wont be ordering again as it was shaped and cut poorly, delivery information was wrong and took too long to arrive. Not giving a lower score as I made good use of the photos and manage... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good quality photo, packaged well & good delivery time. BUT unfortunately the top of the photo had been cut off! I assume because it was the largest size. The photo was of a family member who has... See more
Company replied
Photos were blurry and quality poor also told prints were free just had to pay postage and packaging in next day delivery which was not case
Company replied
Speedy delivery, good quality photos. Unfortunately the website seems to struggle loading more than about 20 pics saying that my Internet has lost connection when it hasn't. If that could be rectifi... See more
Company replied
Company details
Written by the company
Thousands of people around the UK use FREESNAPS every year. Our features and integrations allow you to print your precious photos directly from your mobile phone, quick turnaround time and free delivery makes us a market leader. FREESNAPS has been around since 2008. The company started slowly in a small town in UK. Now we’re sending photo products far and wide, and we love how quickly we’re growing. We see our website as the heartbeat of our business, creating innovative products that empower our customers to be more creative.
Contact info
United Kingdom
- freesnaps.co.uk
3.4
Average
14K reviews
Asks customers to review
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Don’t waste your breathe
Don’t waste your breathe, time or money. You’ll pay extra for a delivery service that IS not provided. The customer service are awful and appears they just use an automated response regarding whatever you state in your concern. Spend the money on an actual business that provides what they state!
October 9, 2026
Unprompted review
Quick efficient service
October 9, 2026
Great price, photos great quality
Photos have now arrived, easy to download and order, good value, great quality of photos!
October 11, 2026
My photos came quickly and are great
My photos came quickly and are great . Just paid postage
October 11, 2026
Amazing quality of photos
September 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Problem with 2nd order.
2nd time ordering with this company. 1st time all was good.
Sent email back after receiving 2nd lot of prints after having received them as they arrived with a yellow tinge on all photos.
Couple were duplicates on 1st order so can tell definate difference. Waiting for some sort of reply. Needed them for this weekend so asked for a reply ASAP.
October 11, 2026
Reply from Freesnaps
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration caused. We would appreciate the opportunity to make things right. Please contact us at hello@freesnaps.co.uk with your order number and reference Trustpilot review so that we can prioritize your case and provide the best possible support."
Still haven’t had my pics delivered I…
Still haven’t had my pics delivered I order on different occasions one set has come the other hasn’t
October 11, 2026
Reply from Freesnaps
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration caused. We would appreciate the opportunity to make things right. Please contact us at hello@freesnaps.co.uk with your order number and reference Trustpilot review so that we can prioritize your case and provide the best possible support."
Reply from Freesnaps
Jeanette Heasman,
We appreciate your positive feedback and are glad you enjoyed the quick, simple experience.
Reply from Freesnaps
Brian J Surrey,
We are happy to hear that our fast service and low prices met your needs. Thank you for your review.
Reply from Freesnaps
Satisfied customer,
We are glad you enjoyed the beautiful prints and our prompt shipping service. Thank you for sharing your feedback with us.
Photos still not arrived for big event…
Photos still not arrived for big event tomorrow. Ordered 6 days ago with supposed 24hr turnaround.
Checked on tracking and only just arrived at carrier facility- no chance of being here in time. Very very disappointing!!!
October 9, 2026
Reply from Freesnaps
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration caused. We would appreciate the opportunity to make things right. Please contact us at hello@freesnaps.co.uk with your order number and reference Trustpilot review so that we can prioritize your case and provide the best possible support."
Great holiday snaps
Great holiday snaps, so nice to have actual photos instead of showing them on a screen.
October 11, 2026
Reply from Freesnaps
salpacinoMckay,
We are happy to hear that holding physical prints of your vacation memories brought you so much joy. Thank you for your feedback!
Excellent service
Excellent service, lovely quality photos at a great price! Thank you :)
October 11, 2026
Reply from Freesnaps
Lorna Brydson,
We're so pleased to hear that you experienced excellent service and were happy with the lovely quality of your prints at a great price! Thank you so much for sharing your wonderful feedback with us.
Reply from Freesnaps
Jacqueline,
We are happy to hear that our fast delivery and quality images met your expectations. Thank you for your review.
Reply from Freesnaps
Mrs Glenys Gray,
We are so pleased to hear that you are happy with your pictures and experienced such fast assistance. We truly appreciate you taking the time to share your positive feedback with us!
Reply from Freesnaps
Simon Eason-Brookes,
We are glad you enjoyed the fast shipping, clear imagery, and premium materials. Thank you for your review.
Not worth using at all
Paid for express shipping - two weeks later they still havent arrived and what i needed them for has passed now. Contacted customer services for a refund and told to just wait for them to arrive. No refund has been issued and the photos still havent turned up despite mulitple arrival dates being shared.
September 30, 2026
Reply from Freesnaps
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration caused. We would appreciate the opportunity to make things right. Please contact us at hello@freesnaps.co.uk with your order number and reference Trustpilot review so that we can prioritize your case and provide the best possible support."
Terrible delivery
I payed £5.99 for next day delivery. The package was delivered a week later.
October 7, 2026
Reply from Freesnaps
Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration caused. We would appreciate the opportunity to make things right. Please contact us at hello@freesnaps.co.uk with your order number and reference Trustpilot review so that we can prioritize your case and provide the best possible support."
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