Free2move Reviews 

Absolutely disgusting cleanliness with their cars, and consistent every time I pick up a car. The last car I took had grease all over the consoles, ice cream melted in the centre console, dirt all over the seats. It's also clearly accumulated dirt rather than just one messy passenger.

Unfortunately it was late at night and I needed a whole day car for an early drive the next morning, I then had to drive the car home to clean it myself because I really did not want to be inside such a filthy car.

When I complained they said they would refund me €3 credit for a booking that costed €70+. Ridiculous.

Worst customer service and terrible state of their fleet. Will be migrating entirely to Sixt from now on, at least they manage to keep their cars clean.

All is perfect

Simple comme on aime arrivee on signe un document gare voiture la navette depose cool.

Very good service, and cheaper than the big usual parkings in Blagnac

Recently I needed a short round trip from Amsterdam to Leiden so I picked up a Peugeot e-208 from Free2Move in Amsterdam. One of the tires broke on the highway so I had to make an emergency stop. It turns out the tires are in very bad conditions. Free2Move sent the towing service. Afterwards, Free2Move sent me the bills to pay for the towing service and the repair of the broken tire. As a customer I find it quite unfair as Free2Move has responsibility to perform tire maintenance on time rather leaving the customer risking his own safety on the road and pay for their bills.
Anyway I won't use Free2Move anymore.

Credits are a scam. You're offered a €10 credit for €8 when you register, with no indication the credit will expire soon, no obvious way to decline, and no notification that they've pocketed your money.

Beware! This parking works BUT the hotel has changed it’s name - and written instructions do not show correct name so very confusing

Reliable shuttle service and safe underground parking at great rates .

I had a terrible experience, even though I was a very frequent customer who used the service regularly to charge my car. One time, I accidentally pressed the button to end the session; I wasn't given the chance to reopen it and park somewhere to charge, and I was immediately charged a €50 fine. I am such a loyal customer—I’m not even asking for the €50 back, even though it was a genuine mistake—but I am so disappointed by this that I will never use the app again.

Drop off was on time, no waiting time at all, on pickup I stated the wrong time by one hour but as soon as I phoned on arrival, within 15 minutes the car was delivered.

The attendance was extremely kind and professional, the vehicle was awesome and the price was right

Great car rental experience in Tirana! The car was clean, comfortable, and exactly as described. The pick-up and return were quick and easy, and the staff was very friendly and helpful. Highly recommended!

We got a quick pick up from the airport and the workers in the office were kind and fest with the paperwork as we hoped. When we returned the car one of the guys checked the car around quickly and gave us a ride to the airport.

Just drive in and take the ticket. (Identify with the code sometimes I guess, but not needed)
The parking P6 is a bit sober to find but on the shield is also the return of the rental cars.
On the ticket is already printed the reservation time.
2 minutes walk from terminal 2 and less time for the free train to terminal 1!
Car had been recognized by the license plate-number.
Within our before prepaid time we left without any additional actions needed, just drive to the exit!
very very nice way and affortable

Be very careful when booking parking with this company. They do not pay or send the booking to the final parking operator so when show there to park you will not be able to do it. We had a parking at Luton Airport and nearly missed our flight as we had to pay double what we already paid to book it again directly to the parking operator on site and .Free2move said will reimburse what we paid extra than did not answer after

It is not possible to activate the account with a picture of the driving license. Customer service also won't try to help, only advise to submit a better picture. They won't try to validate the data or activate the account.
It is the cheaper alternative for car renting, but also the worse.
Edited: Once validated, it was ok to use it. There was 0 cars available in my area tho.
Cheap rates, cheap assistance, service was ok.

TL;DR: Customer support stopped responding, closed my ticket, and marked it resolved when it wasn't. Every follow-up attempt was met with silence, and my ticket remains unanswered to this day.

I reached out to Free2move multiple times regarding an issue with my account. Before a trip to Germany last month, I tried to use the app, but it required me to re-verify my driver's license. I attempted to upload my valid license three times, but it failed each time.

Support claimed I had multiple accounts registered. However, I had already deleted my duplicate inactive account with support over a year ago. I explained this to the agent, but they ignored the context, declared the issue resolved, and closed the ticket. Subsequent follow-ups were met with total silence.

As a result, I couldn't use Free2move at all during my trip and signed up with a competitor instead.

Having been a loyal customer for over a decade—dating back to the DriveNow days—this was an appalling customer support experience. It is deeply disappointing to see how the service is run today.

I’ve been annoyed for the last few years about airport parking prices and have been paying for long stay at the point of exit. Even booking the day before arrival at the airport this presented a better deal than the airport itself. I booked it through the KLM app as I am frequent flyer and happened to come across this one day in the app this gaining airmiles. My only gripe is that I did not know about sooner as it’s not well advertised within the app or email marketing.