FOCO Reviews 

I will never use Foco again. Not only did it take OVER A YEAR to get my pre-ordered product, the heads don’t bobble, the paint looks like a high school project, their faces on the decals look like cheap AI, and GRIFFEY’S LEG IS CRACKED. They’re such a pathetic company to get anywhere with, I won’t bother with a return. I will patch and paint the crack myself.

I made the mistake of ordering two of the same product and they immediately got back to me and rectified my mistake. Will be ordering from them again!

I bought a mini stadium from them, it’s pretty much unlicensed Lego. The build is accurate and appears to be licensed for the club as features the real badge. Once built it’s a good product, however the instructions are awful. If you’re used to the easy to follow instructions that Lego provide be prepared for a challenge counting out where each tiny piece is supposed to be placed on the board.

I wish I could give FOCO zero stars because this has been one of the most frustrating and disappointing experiences I have ever had with a company.

I placed an order for a Roman Anthony bobblehead on June 22, 2024, intending to give it to my father as a Christmas gift. Here we are in October 2026, nearly 2 years and 4 months later, and I STILL have no bobblehead, no shipping confirmation, and no legitimate answers.

My father has now gone through TWO Christmases without the gift I purchased for him, and we are quickly approaching a THIRD!

Throughout this entire ordeal, I have received excuse after excuse, estimated shipping dates that come and go, and responses that feel more like automated messages than actual customer service. Most recently, I was told they were "aiming" for October 12, 2026. Well, that date came and went, and once again, NOTHING. No shipment. No meaningful update. No accountability.

To make matters even more frustrating, October 12 was my birthday. What a wonderful reminder of just how long this company has been stringing me along.

I have reached out repeatedly, and the lack of communication and genuine customer support is absolutely unacceptable. At this point, I feel like I am chasing a company just to receive something I PAID FOR OVER TWO YEARS AGO!

FOCO has been willing to offer me a refund, but here's the thing: I DON'T WANT A REFUND. I WANT THE PRODUCT I ORDERED! I purchased this as a meaningful gift for my father, and after waiting this long, I deserve more than another generic apology or vague estimated date.

What bothers me most is that this company had no problem accepting my money, yet somehow cannot provide the product or a straightforward explanation for why it has taken YEARS to fulfill my order.

After looking into other customer experiences, I was even more disappointed to see complaints describing similar issues. That makes me question how a company can continue operating this way without making serious improvements.

FOCO needs to do better. Better communication, actual accountability, honest shipping estimates, and customer service that treats paying customers like human beings instead of order numbers.

I have been patient. I have been understanding. I have given this company chance after chance. But after nearly 28 months, my patience is completely gone.

I would strongly caution anyone considering purchasing from FOCO, especially if the item is intended as a gift for a special occasion.

I fulfilled my end of the transaction on June 22, 2024. When is FOCO going to fulfill theirs?

Very disappointing experience and inflexible customer service. I purchased a BRXLZ set for my son, but the pieces were much smaller than I expected. He found it so difficult and frustrating that he ended up crying.

When I requested a return, FOCO refused because the item had been opened, even though all the pieces were still together in their bags. I explained the situation, but they would not make an exception.

I had planned to purchase more items, but this experience has put me off buying from FOCO again. Be aware that they do not accept returns on opened BRXLZ sets—even if you only discover the item is unsuitable after opening it.

They sent me a used Vikings white long sleeve tee it wasn't in a plastic bag or nothing . I will never order from them again . There stuff isn't even real . Beware

The product prices are not that great, however that's not the biggest problem. Dont order from them unless you are expecting to wait MONTHS! Made a pre-order in Feb with expected delivery in June, then it was Aug now the date is mid November. And you have to reach out to customer service EVERY TIME YOU WANT UPDATES, They tell you to us the shop app (not thier website.???) But the app doesn't really work.

Placed an order back in March and haven't received a single update. Can't get through to customer support. Can't get a response via email. No human interaction.
Order was supposed to ship the latest today, 9/30/26 but clearly this isn't happening. Horrible experience and would not recommend this company to anyone

My original order was stuck in transit for several days. I contacted FOCO via email and they were quick to respond. They shipped out a new item the next day and i received it fairly quickly. A few days later I received the original item. I contacted them to let them know and they sent me a return label and order form to return the duplicate item. They were great!!

Fantastic customer service, we were missing a few pieces we then emailed them and within 24hrs the issue was sorted and pieces are no being sent. Will in customer service was very helpful. Thank you!

I ordered shoes send me the wrong size. I trying to see how to return for the right size . They send me a number but not telling me what the number for or how to use it for the re

Fraudulent charges in the amount of $89 from this company on my bank account today and I’ve never heard of them before today,and of course they’re closed and offer no phone support anyways

FOCO is a scam!!!! They had a problem with inventory all of a sudden ?? When I requested a cancelation after SIX months of waiting for my things they all of a sudden had my things being “processed” for shipping the next day …. Then a week after an item gets refunded because of “inventory miscount” all of a sudden. Why wasn’t this mentioned when my items “were already being shipped” ??? They’re a joke.

I suffered extension after extension for delivery. I had to initiate contact with customer service in order to find out about the next extension. The most recent extension was going to extend delivery into next year-over a year since order. Canceled order and only got refund by staying on top of customer service after promised credit date. Will no longer do business with FOCO.

Exceptional customer service! My son had lost his instruction manual for his mini old Trafford Stadium building blocks project and I emailed them to ask how we could get another one. An hour later I had a link to a new digital manual in my inbox and my son was thrilled! Thanks again for making his day!

They say one thing and do another. I ordered a bobble head which they said they would refund and let me order the other one. They said refund in ten days and now it’s 75 days. Now I have to watch this for 75 days. I love that they also delay for months at a time but take the money right away. Never ever will order again.

Item was delayed over a month. Shipping was $17. When the item arrived, it was in a shitty plastic mailer and the item was smashed. Customer support would not refund the shipping. Poor customer service!

I have bought many items here before without any problem. Regarding my most recent purchase the hole in the base was too small to get the bobblehead screw through and in trying to force it to fit, a figure broke. The person I dealt with asked me to take some pictures after she fully understood what happened and, they got me a replacement and a prepaid return label for me to send the other back to them. Breanna was wonderful to deal with. Thank you FOCO.

Following the purchase of a shoe for our daughter, it was returned due to shoe size eing too large. Return shipping was of course by us. Our daughter requested an exchange for a smaller size of the same shoe. that shoe was unfortunately too small. No half sizes were available. I then emailed their customer service and requested a free mailing return label or a refund of this second return with the company denying my refund or free mailing return label. I also reminded them that other retailers offer free return shipping, all to no avail. I would not recommend doing any business with this company! We just spent $26.00 for two return shipping fees with nothing to show for it!

I started reading these reviews and I'm not surprised on what happened to me. I ordered an item back in March and it said it would ship no later than August 31st, 2026. Then I check I with them and they then say it will ship no later than December 15th, 2026. I canceled my order. It's pretty disappointing because I was really looking to forward to gifting this to mi abuela.