Ordered 2 wrist alarms but 1 of them was missing the magnetic charging cable. As one was a gift the 2nd cable was necessary and I contacted Hi Strips requesting that they send me the missing cable. I... See more
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Review summary
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I ordered the onyx alarm watch, but the vibration was nowhere near enough to wake me up. What saves this review is while the product didn’t match my expectations, customer service exceeded it, even if... See more
Company replied
Pretty happy with the alarm watch. Definitely feel much better waking up with it than the shock of a alarm clock. I work shifts too so it has made a big difference not having to wake my wife up. Would... See more
Company replied
The Onyx Vibration Alarm clock is a very useful product for people who don't want the abrupt alarm of a phone and who don't want to keep their phone in the bedroom while sleeping. At first, I had seve... See more
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Company details
Written by the company
HiStrips offers the ultimate performance & recovery solutions for athletes & everyday performers. Elevate your training & sleep with our innovative products and achieve your peak potential. Live a healthier, more energized life with HiStrips.
Contact info
United States
- support@histrips.com
- histrips.com
4.0
Great
669 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Mine stopped working after 2 months and…
Mine stopped working after 2 months and I am talking with someone from the customer service who keeps telling me my replacement is on its way for around two weeks. I didn’t receive anything and the customer service doesn’t give me the tracking number. I wish I hadn’t buy this at all, feels like scam.
October 14, 2026
Unprompted review
Reply from HiStrips
Hi Nezahat,
We sincerely apologize for the delay and frustration with your replacement. Our support team has replied to your email regarding the tracking information. Please rest assured that we’re here to help and want to resolve this for you. We hope to hear back from you soon.
The onyx vibration alarm is okay
The onyx vibration alarm is okay. It is nice to prevent from waking up your partner or kids. My biggest issue with it is the wrist band itself. It doesn’t stay attached very well & when tucking the extra strap it constantly comes loose because of the poor latching design. Another thing with it is I haven’t been able to figure out if you can check battery life, then if it dies before charging it doesn’t save your alarm times. Therefore you have to go back through the process of setting them again. Would also be nice if it had a wake setting so if you’re wanting to check the time at night, you don’t have to press the button. Not sure I’d buy another one or really recommend it to others. They need to take some time to redesign it a bit & make it more user friendly.
October 13, 2026
Unprompted review
Reply from HiStrips
Hi Bovee,
Thank you for sharing your feedback. The Onyx Band is designed to fit securely on your wrist, and we’d love to learn more about the strap issue you experienced. We’ve already reached out to you by email regarding this and explaining how to check the battery level. Please rest assured that we’re here to help and hope to hear back from you soon.
Awful
Awful. Brought the vibrating bracelet, it arrives and is the most basic thing you'll ever see looks like it was made 20 years ago doesn't do anything a smart watch doesn't do, but it only vibrates so a complete waste of time. Contacted them to return as not satisfied and they are trying to get me to pay to send it back to US from UK. Pathetic. Avoid like the plague!!!
October 13, 2026
Unprompted review
Reply from HiStrips
Hi Sam, we’re truly sorry for your disappointing experience and the frustration caused by the return process. We’d love the opportunity to resolve this for you. Could you please share your order number or the email address used at checkout so we can locate your conversation with our support team and assist you properly? Please rest assured that we’ll do our best to find a fair resolution.
Giving 1 star because I cant give zero
Giving 1 star because I cant give zero
Do not trust this brand.
I ordered the HiStrips Onyx Pro and was sent the inferior standard version without any notification or explanation.
And I’m clearly not the only customer complaining about HiStrips being cheeky enough to send the inferior alarm instead of the Pro version people actually paid for.
Silently downgrading a customer’s order without their consent is unacceptable. If the Pro is out of stock, have the decency to tell your customers instead of hoping they won’t notice.
Think twice before buying from this brand. My trust in HiStrips is gone, and I would not recommend them.
October 10, 2026
Unprompted review
Reply from HiStrips
Hi Becca,
We sincerely apologize for the issue with your order and understand how disappointing and frustrating this experience must have been. This is certainly not the experience we want our customers to have.
We’d really appreciate the opportunity to make things right and resolve this for you. Please rest assured that we’re here to help, and our support team has already reached out to you. We hope to hear back from you soon so we can work toward a suitable resolution.
Thank you for bringing this to our attention, and again, we’re truly sorry for the inconvenience.
Doesnt last long 5 mins and turns off
I had ordered the red light therapy panel that was on offer £70. It took a while to be delivered. It says it shuts off after 15mins. I feel like it lasts for 5 mins, and then goes off. It doesnt turn back on again. Are they selling the faulty ones, the ones that don't last long battery wise?
October 8, 2026
Unprompted review
Reply from HiStrips
Hi Tahira,
We’re truly sorry to hear about your experience with the Red Light Therapy Panel. We’d love to investigate and resolve this for you, as customer satisfaction is our top priority. Please reply with your order number and checkout email so we can locate your order and reach out promptly. If you haven’t contacted us yet, please email support@histrips.com so we can help. Thank you!
Reply from HiStrips
Hi David,
Thank you so much for your kind words! 😊 We're delighted to hear that you had a great experience with our after-sales support and that our team was able to respond quickly. Your feedback means a lot to us, and we're always here if you need any further assistance!
Order got sent to wrong address but Jay…
Order got sent to wrong address but Jay sorted me out with a new one he was kind friendly and effective, 5 star service
October 3, 2026
Unprompted review
Reply from HiStrips
Hi Rudi,
Thank you so much for your kind words and 5-star review! We’re glad we could get everything sorted out for you. Your patience and support mean a lot to us, and we’re happy to hear you had a positive experience with our service. If you ever need anything else, we’re always here to help!
I had an issue with a missing charger…
I had an issue with a missing charger for my Histrips Onyx alarm but Felix was incredibly helpful and I was back to using my alarm strip in no time!
September 18, 2026
Unprompted review
Reply from HiStrips
Hi Charlie,
Thank you so much for your kind review! We’re really glad Felix was able to help resolve the missing charger issue quickly and get your Onyx alarm back up and running.
We truly appreciate your support and are always here if you need anything in the future! 😊
The Support is really friendly and very…
The Support is really friendly and very Kind I will be getting a replacement for a Product without any Compilations of I could I world give a 6 Star Review
September 29, 2026
Unprompted review
Reply from HiStrips
Hi oli,
Thank you so much for your kind words! We’re really glad to hear that our support team was able to help and arrange a replacement for you. We truly appreciate your patience and support, and we hope your replacement arrives safely and works perfectly for you! 😊
Customer service was beyond helpful and…
Customer service was beyond helpful and took care of me with the issues I was having. Jay went above and beyond and responded to me very quickly
October 3, 2026
Unprompted review
Reply from HiStrips
Hi Tony,
Thank you so much for your kind words! We’re really glad to hear that Felix was able to help and made your experience better. We truly appreciate you taking the time to share your feedback, and we’ll be sure to pass your compliments along to Jay.
We’re always here if you need anything else!
Quick delivery and so helpful when I…
Quick delivery and so helpful when I needed help, really happy with the customer service given
October 2, 2026
Unprompted review
Reply from HiStrips
Hi Claire,
Thank you so much for your kind review! We’re really happy to hear that your order arrived quickly and that our customer service was able to help you. We truly appreciate your support and hope you enjoy your HiStrips products! 😊
I ordered the Onyx vibration alarm nearly a month ago and it has not been delivered!!!
I ordered the Onyx vibration alarm nearly a month ago and it has still not arrived!!!
I have sent 3 Emails now to their support with 0 response, they marked as delivered but the item is not with me. Unacceptable customer service especially after I have paid nearly £50 for their products.
September 30, 2026
Unprompted review
Reply from HiStrips
Hi Tyler,
We sincerely apologize for the frustration and inconvenience with your order. We’re also sorry to hear that you haven’t received a response to your emails.
We’ve checked our records but couldn’t find any emails from you under the name provided. Rest assured, we’re here to help resolve this for you.
Please reply to this review with your order number and the email address you used when placing the order. Once we have those details, we’ll locate your order and reach out to you directly to get this resolved.
We’re truly sorry again for the inconvenience.
Useless
Bought the vibrating alarm for my husband because it was marketed so well. Persevered for a few months now but it has not once woken him up and woken me up every time. The returns policy is too short, by the time it arrived most of that period had passed, so by the time it was tested out too late to return. Don’t buy.
June 5, 2026
Unprompted review
Reply from HiStrips
Hi Jacqueline,
We’re really sorry to hear that the Onyx Band hasn’t worked as expected for your husband, and we completely understand your frustration.
Our support team has already reached out to you by email, and we hope to hear back from you so we can look into the issue and find a resolution. Rest assured, we’re here to help.
I ordered the Onyx Pro and my review is…
I ordered the Onyx Pro and my review is about the shipping and the lack of transparency because I have not received the item yet. After waiting a few days and not receiving any notifications of any kind emailed the company and they responded promptly with a message the next day telling me that the item had shipped. When I went to track the package it showed that the only thing they had done was create a shipping label and going on 5 days since they created a shipping label the item has still not shipped. The tracking number is not a United States tracking number at all so I'm wondering where the item actually originates from and where it is at because it definitely is not on US soil. I've noticed in other reviews that when the company responds with a lot of flattery and words to make you think they care, they never addressed the issue of where these products are actually coming from. Was any other company based in the United States I would have already received my item but they have not even shipped it yet.
September 25, 2026
Unprompted review
Reply from HiStrips
Hi Teddy,
We’re really sorry for the issues and frustration you’ve experienced with your order, especially regarding the shipping delay and lack of tracking updates.
We’d like to look into this personally and work to resolve the issue for you. Please respond to the Trustpilot request for your order information so we can locate your order and email details and check what happened with the shipment.
Rest assured, we’re here to help and will do our best to get this resolved for you.
I been told my friends about it
Red light therapy I been told my friend about it and I order it for her and she love it and felt great it’s worth it. So well done your all hard work to be successful thank you
September 23, 2026
Unprompted review
Reply from HiStrips
Hi Shelley,
Thank you so much for your wonderful review! We’re really happy to hear that your friend loves the product and that you felt it was worth it. It means a lot to our team to hear that our hard work is appreciated.
Thank you again for your support and for recommending us to your friend! 💙
Great customer service and was very…
Great customer service and was very refreshing. Jay was very helpful!
September 22, 2026
Unprompted review
Reply from HiStrips
Hi Bradh,
Thank you so much for your kind words! We’re really glad to hear that Jay was able to help and provide a great experience. We truly appreciate you taking the time to share your feedback with us!
Would not purchase again
I bought two watches. One was faulty and didn't vibrate at all, the other vibration was very mild so that it did not wake the wearer. Contacted Histrips to request a return and refund the next day. Customer service was poor at first, although they did eventually agree a refund after continued correspondence. Not a great experience but resolved in the end.
September 19, 2026
Unprompted review
Reply from HiStrips
Hi Arwen,
We’re really sorry for what happened with your order and for the frustration this has caused.
Please know that customer satisfaction is our priority, and we’re here to help resolve this for you. Our support team has been working to address the issue, so we hope you’ll get back to us through our support email so we can continue assisting you directly.
Again, we sincerely apologize for the experience you’ve had. Rest assured, we’re here to help and will do our best to resolve this for you.
Purchased the pro version but wrong item sent,
Purchased the pro version as I had the normal, wrong item was sent, but was able to get sorted almost instantly, very grateful for the support
September 11, 2026
Unprompted review
Reply from HiStrips
Hi Toby,
Thank you so much for taking the time to share your experience! We’re really glad we were able to get the issue with your order sorted out quickly.
We truly appreciate your patience and kind words about our support. It means a lot to our team! 😊
Delivery longer than stated and wrong product sent. Don’t bother.
Review updated annd given an extra star after hearing from customer services.
Ordered the onyx pro silent alarm and received the standard onyx alarm. I almost didn’t realise until I saw I could only set 3 alarms and not 5. I contacted Histrips who stated the onyx pro was out of stock and that’s why I received the standard version.
They gave me a full refund and let me keep the standard watch I received which is a very kind gesture and the refund was received fairly quickly but the bit that I can’t let go of is instead of contacting me and letting me know what I ordered was out of stock, they sent me a product worth half the value of what I paid for and hoped I wouldn’t notice. That is extremely shady to me and it’s put me off using any Histrips product.
The watch itself is pretty nice quality. It looks good, feels well made but the vibration isn’t strong enough to wake me up, hence why I ordered the pro version in the first place.
Overall, whilst their customer service was quick to respond and sorted the issue for me, the long delivery times and clear backhanded shadiness of whoever it is packing orders for customers means all I can say is I wouldn’t recommend Histrips. I would definitely look into alternatives which is what I’ve had to do.
September 18, 2026
Unprompted review
Reply from HiStrips
Hi Kieran,
Thank you for taking the time to update your review and for acknowledging our customer support. We’re very sorry again for the incorrect product being sent and for the frustration this caused.
We completely understand your concern about receiving the standard Onyx without being informed beforehand. That was not the experience we wanted you to have, and we sincerely apologize for the lack of communication. We’re glad we were able to provide a full refund and that it reached you quickly.
We also appreciate your honest feedback about the vibration strength and delivery time. We’ll make sure your comments are shared with our team as feedback for improvement.
Thank you again for giving us the opportunity to resolve the issue, and we’re sorry we weren’t able to provide the experience you expected.
What a scam!
I’ll hand it to them, the marketing was great. The product? Cheap tat that does nothing to wake me up. The vibration is so minimal and can be turned off quicker than a regular alarm that it didn’t do much to wake me up. The charger is rubbish too, the watch keeps falling off due to them using the wakes magnet possible.
I looked into returning but it seems it has got to be sent to the US for some reason, which is not worth it for me. What an absolute scam, more fool me for buying into it.
September 11, 2026
Unprompted review
Reply from HiStrips
Hi Sabeeha,
We’re really sorry to hear about your experience with the Onyx Band, and we sincerely apologize that it didn’t meet your expectations.
We’d really like the opportunity to make this right for you. Our support team has already reached out to you so we can look into the issues with the vibration, charger, and return process and work toward a suitable solution.
Please check our latest message when you have a chance. We’ll do our best to resolve this for you.
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