DGX-Dependable Global Express Reviews 

I am deeply disappointed by how this matter has been handled by DGX and the serious financial and practical consequences it has caused.My experience with DGX was extremely distressing and financially damaging. I am writing this review based on my own dealings with the company and the events I personally experienced.I entered into the arrangement relying on the pricing, representations, and commitments communicated to me. In my experience, those commitments were not fulfilled as I understood them. After I had already made payment, I was asked to make additional payments and was charged amounts that I did not expect based on my understanding of the original arrangement.My credit card was charged multiple times, including three or four separate deductions that I did not anticipate. I raised these transactions with DGX and expressed serious concerns about the handling and security of my payment information. I am not claiming that my card information was actually compromised; I am stating that the unexpected transactions caused me to have that concern. When I contacted DGX support for assistance, I was told that they could not do anything to resolve the issue.I subsequently made repeated attempts to obtain an explanation, resolve the disputed charges, and recover the money I believe remains owed to me. Despite those efforts, I have not received the resolution or refund I expected. The financial consequences have been significant for me, and I have been left under considerable financial stress.From my perspective, the difference between what I understood I was agreeing to and what I was subsequently required to pay felt like a bait-and-switch. I use that phrase to describe my experience and perception of the transaction, not as a legal conclusion about the company.I also reviewed other publicly available customer complaints concerning DGX, including reports describing disputes involving shipments, charges, and service problems. I recognize that those are individual customers' accounts and that DGX has provided its own responses to some complaints. I therefore do not present those allegations as established facts. However, after experiencing serious problems myself, I found those reports concerning.The company's overall rating and positive reviews do not reflect my experience. My dealings with DGX have left me with serious concerns about pricing transparency, payment handling, customer support, accountability, and the difficulty I experienced in obtaining a satisfactory resolution once a financial dispute arose.My recommendation to prospective customers is to exercise extreme caution. Obtain every quotation, representation, commitment, fee, and condition in writing before making payment. Carefully review every subsequent charge and retain invoices, receipts, payment records, correspondence, and other documentation.I expected the commitments made to me to be honoured and expected a reasonable process for resolving financial discrepancies. Instead, I have experienced unexpected charges, repeated requests for additional payment, unresolved refund issues, and substantial financial stress.This review reflects my personal experience and my honest assessment of the events as they occurred from my perspective. I am not alleging criminal conduct or making any claim beyond what I personally experienced and what I can substantiate through my records.

My experience with DGX was extremely disappointing.

The commitments made to me were not fulfilled, and I was charged more than I expected. I was also repeatedly pressured to make additional payments.

The most serious issue for me was the payment situation. My credit card was charged multiple times, with three or four separate deductions that I did not expect. I became concerned that my credit card information had been compromised.

I contacted DGX support to report the issue, but I was told that there was nothing they could do. That response was extremely frustrating, especially considering the payment problems I had already experienced.

I also felt that the pricing and commitments changed during the process compared with what I was originally told. Based on my personal experience, it felt like a bait-and-switch situation.

I am sharing this review so other customers can be careful, keep records of all quotations and communications, and closely monitor their payments before and during their dealings with DGX.

Excellent service collaborating with Daniel G at DGX Global / Chicago for an urgent door-to-door shipment from Atlanta to Hawaii. great rate quote and communication with Daniel and his teamm POD was provided without needing to request one, along with updates of the onboard confirmationsm

I reached out to DGX to ship additional household goods to the mainland from Hawaii. At the same time, I asked for both traditional shipping as well as air freight if possible. Alexandria helped with the traditional shipping and Nicole helped with the Air freight. Both were super responsive and answered all my questions or concerns and laid out proposals for both actions. I opted for air freight due to the time constraint.

Nicole helped me with how to drop things off where to drop them off exactly what the shipment would need to look like additionally changing the specs for the proposal as required I went to the warehouse, stacked the pallet, which they helped me wrap real quickly and off it went. Nicole was amazing, she followed up with me, making sure when it needed to ship when approximately it would arrive and even followed up after I received it to make sure everything went smoothly

I highly recommend DGX

One of my clients needed to transfer tools from two jobsites in NYC to a new jobsite in Hawaii, and the shipment was time-sensitive because installers

The service I received was excellent in every regard. I look forward to engaging with this platform again in the future. My experience reaffirms that Trustpilot is a truly trustworthy resource.

Fast quotation, good communication and reliable service.

Wonderful staffs, smooth procedures, and responsible for every shipment booked with them! Keep it up!

Customer service and quoting team is always very helpful and quick to respond. Never have any issues with my orders

Responsive, quick in their turnaround and professional.

Adalberto responded quickly to all of my emails and did a great job handling my shipment!

One of my client needed to transfer tools from two jobsites in NYC to a new jobsite in Hawaii, shipment was time sensitive due to installers arriving from Europe. Daniel and Adalberto did a wonderful job to get the shipment on time to the jobsite.

Great customer service. Went above and beyond to accommodate a Sunday delivery for my client.

Quick responses, I needed a urgent air shipment and they assisted me with no issues. Communication was great. Adalberto was great at keeping me updated. Thanks, and will continue booking with the team :)

Amazing Service! Customer service was awesome, quick replies & quick action!

I was new to air freight and have now successfully shipped 4 shipments in 2 weeks with DGX. Wonderful customer service

Awesome service working with Daniel G at DGX Global / Chicago for a urgent door to door shipment from Atlanta to Hawaii door. Great rate quote and communication with Daniel and his team. POD was provide without having to request for one along with updates of the onboard confirmations.

Great communicatioin from the initial quote all the way to delivery... Outstanding service...

I wanted to take the time to thank Daniel G., the DGX team and the DHX team for the excellent service on one of our recent "HOT" delivery needs. I value the partnership that we have with DGX/DHX. We have worked with DGX/DHX for many years now, this is the team that "Makes it Happen"! Meeting deadlines, providing solutions and supporting our business needs. A true partnership, Patterson Dental applauds DGX/DHX, this team rocks.