The mats don’t fit my car. They are cut and made wrong so as they don’t fit around the seats or seat belts. The studs in the main mat are not positioned correctly and thus the top mat moves and gets c... See more
Company replied
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Review summary
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The order was incomplete when reveived. Contacted company and 3 weeks later, nothing has been accomplished. Basically I got ripped off by CARSILK. No feedback at all after the first email about the is... See more
Company replied
Chinese manufacturers are wising up, they'll hire American actors,produce & film commercials in what looks like the U.S but isn't, most likely Beijing. I'm like all the rest of unsatisfied customers,... See more
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I purchase your weather mat that doesn't fit. I contact you through email and send many pictures and videos. Your response only try another way try another way. This item doesn't fit anywhere and you... See more
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Company details
Written by the company
CarSilk proudly offers high-quality floor mats and car seat covers designed to enhance your driving experience. We are committed to providing comfort, protection, and style for your vehicle's interior, ensuring that every journey is a perfect one.
Contact info
1818 Eglinton AVE W, Suite 5 Toronto M6E 2H6, Canada, 16324, Toronto , Canada
- +19162226224
- Support@carsilks.com
- carsilks.com
2.0
Poor
338 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 76% of negative reviews
Typically takes over 1 month to reply
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Decent product with a nice design
Decent product with a nice design, but a few things could be better. The overall experience was okay, though I think there’s room to improve the quality and value for money.
September 24, 2026
Unprompted review
The mats look good overall and seem…
The mats look good overall and seem reasonably made. However, the experience was fairly average, and I expected a little more for the price. Not bad, but there’s room for improvement.
August 10, 2026
Unprompted review
Car mats
The mats are very nice and fit the car perfectly. I'm very happy with them.
October 10, 2026
Unprompted review
Reply from Carsilks
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with CarSilk. Your feedback means a lot to our team, and we truly appreciate you choosing us! ❤️
I ordered exact fit for my vehicle
Order No. ORD-218475,I ordered exact fit for my vehicle, they did not fit properly, carsilk said it was a universal one and they would not let me return them. Per their ad they say they are exact fit for each vehicle. Do not order from this company, I warned you.
September 12, 2026
Reply from Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
This is my third time sending a review…
This is my third time sending a review I do not understand but I already said that I'm very satisfied the car mats are perfect they're beautiful they fit well I enjoy it thank you so very much for such a wonderful product have a great day.
September 14, 2026
Reply from Carsilks
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with CarSilk. Your feedback means a lot to our team, and we truly appreciate you choosing us! ❤️
Very small doesn't fit or cover ..not…
Very small doesn't fit or cover ..not like the photo
I don't recommend
September 21, 2026
Reply from Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Great looking and well made product.
Well the great things would be how well they are made, how well they look and feel. I just put them in so I can't review the durability yet. The bad things , even tho it's not many but I'd say it takes awhile to get them and they could have more clips to hold them in so they could b more secure ..
October 10, 2026
Reply from Carsilks
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with CarSilk. Your feedback means a lot to our team, and we truly appreciate you choosing us! ❤️
The mats look great in my car and feel…
The mats look great in my car and feel like good quality. I especially liked how neatly they fit around the edges and cover the floor properly.
August 17, 2026
Unprompted review
Reply from Carsilks
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with CarSilk. Your feedback means a lot to our team, and we truly appreciate you choosing us! ❤️
paid for car seat covers that was not…
paid for car seat covers that was not received
September 10, 2026
Reply from Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Looks good, but doesn't fit well
I like the way the seat covers look, but I don't like the fit. I thought your company made covers that were custom made to fit the model of the buyers car, but it has a very loose fit and I have to keep making adjustments to the cover.
September 10, 2026
Reply from Carsilks
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with CarSilk. Your feedback means a lot to our team, and we truly appreciate you choosing us! ❤️
ipayed for my logo and did't get it
September 10, 2026
Reply from Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Though the wait was long it was well…
Though the wait was long it was well worth it. Love my floor mats - durable, easy to clean and super good looking.
September 10, 2026
Reply from Carsilks
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with CarSilk. Your feedback means a lot to our team, and we truly appreciate you choosing us! ❤️
Really impressed with the fit of the…
Really impressed with the fit of the car mats. They look clean and well made, and they fit my car much better than the universal mats I had before.
August 12, 2026
Unprompted review
Reply from Carsilks
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with CarSilk. Your feedback means a lot to our team, and we truly appreciate you choosing us! ❤️
I still have not heard from customer…
I still have not heard from customer service about the wrong seat covers that were sent to me. I have a 2000 Chevy Silverado with the seat belts integrated into the seats
September 10, 2026
Reply from Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
Wasn't a perfect fit
September 10, 2026
Reply from Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
I specifically asked about the rear…
I specifically asked about the rear seat cover before i ordered. I was assured it was a one piece cover. I did NOT want a multi -piece set for the rear cover and that's exactly what I got. I hate it and would like to return them but it will cost a small fortune to do so. Completely disappointed.
October 3, 2026
Unprompted review
Reply from Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
After a month I was told there was no…
After a month I was told there was no way to make mats for my car. I Was told I was receiving a refund. After a month and a half of no refund, I had to file a claim with PayPal to be refunded. Very unprofessional
September 10, 2026
Reply from Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
The delivery time was so long over 6…
The delivery time was so long over 6 weeks, that i sold the truck befor it arived
September 10, 2026
Reply from Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
my experience was good with carsilk
my experience was good with carsilk. but little late to received my order.but next i will give 5 star . i will recommended all.
October 4, 2026
Unprompted review
Reply from Carsilks
Thank you so much for your kind words and support! We’re thrilled to hear that you had a great experience with CarSilk. Your feedback means a lot to our team, and we truly appreciate you choosing us! ❤️
The fit was terrible and the quality of…
The fit was terrible and the quality of the material was very cheap! Trying to get a refund, but they are giving me the runaround!
September 14, 2026
Reply from Carsilks
We’re truly sorry to hear about your experience and apologize for the inconvenience this has caused. This is not the experience we want for our customers, and we’d like the opportunity to make things right.
Could you please provide your order number and the email address used to place the order? Our team will review your case carefully and work with you to resolve the issue as quickly as possible.
Thank you for bringing this to our attention. We look forward to resolving this for you.
CarSilk Customer Support Team
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