American Dream Warranty Reviews 

Josheph was excellent. He worked super hard to satisfy. Very friendly. Couldn’t ask for better representation.

First of all, I submitted a claim over a year ago got nothing . after paying these people thousands of dollars for a warranty I asked for a claim one time and had to pay out of my own pocket . Then since then I’ve traded my vehicle in so I don’t own it anymore and I called them . I was informed I was getting some money back on what I paid they told me how much they were sending. First time I called to check was in August they told me the check would be in the mail mid September. I called them back because I hadn’t gotten a check yet. They said “ Oh well it’s still in process if you don’t get a check by October 2, call us back and we’ll have a check check cut for you “ now October 14 just called. I was told that he’s going talk to his supervisors and find out what’s going on and they’re going to check into your process and someone will be in touch soon. I asked how long . He told me if you don’t hear anything in a month check back. He told me how much the check was going to be same amount as my previous call. so why is there such a problem? This is an unacceptable waiting period. If I owed them this money they’d be coming after me.I am extremely disappointed in this company.
Patricia Kania , Ma.

I talked to James today.He was very knolageable and helpful ..I think he's wonderful and could use a raise..!! Thank you so much...Kim H.

Just wanted to let everybody know I have used this company and their service for over a year and a half now. The last couple times I have used them. Everything went well. It took 48 hours for them to get back to me and approve my claim. This time so far I’ve been waiting six days and they keep telling me I will get an email by the end of the day each dat after the 48 hours. Very frustrating with this situation and not having my car. Just wanted to let everybody know about this situation and what could happen when you make a claim. Just an update, after 6 1/2 days they got back to me and denied my claim because my wheel sensor had to much wear and tear.

Scammers. Do not buy anything from them. They lie and then say they did not say that

American Dream is a scam. Their warranty is a car owner’s nightmare.

Great customer service. Anthony took care of my issue faster than expected. Their quality and the ability to take care of your car is top notch.

I had some issues with my policy and Christina Pejovski. Was amazing to work with jump right on the issue

CSR TY WAS VERY PROFESSIONAL AND COURTEOUS IN REGARDS TO THE BILLING SITUATION PHONE CALL THAT I MADE THIS MORNING OCT 5, 2026. SHE WAS ABLE TO REFUND OVERPAYMENT AND REASSURED ME THAT AUTO PAY WAS CANCELLED. I DO HAVE TO SAY THAT CUSTOMER SERVICE PERSONNEL HAS BEEN VERY PLEASANT AND HELPFUL EACH TIME I CALLED IN TO AMERICAN DREAM WITH A QUESTION OR ANY CONCERNS.
THANK YOU,
JP VALADEZ

Great help he help me with everything

Anthony was absolutely awesome. Very kind and helpful. Thank you for the awesome customer service.

This company itself gets scored 1 star!!!Platinum plan was in place for months and transmission issues occurred. Was denied coverage for not taking it in within a certain amount of time or miles. Claimed I drove over 2200 miles from Aug 6th to the 26th. Which wasn’t true. Work at night remote barely drive and I only drive my truck.Thought it was water in gas that caused the slight jerk. After it continued occasional jerk I took it and claim was filed.Was denied and nothing in contract advised I was on a timeframe or certain mileage to get it serviced since I don’t drive except maybe 3x’s out the week very short distance up the street. Anywho the 5 stars is for Ty in redemption !! She is the only good that I found about this company. Thank you for being the only positive light in this situation. Just know I wouldn’t recommend anyone to this company!! Ty is a jewel just sad she has to deal with people who were ripped off and she has nothing to do with it. She showed she holds her job down and I appreciate all the assistance Eventhou I cancelled and never want any dealings with them again!! Ty you are above a 10 for customer experience and listening to understand!! Keep shining!😊

Excellent customer service from Anthony. Highly appreciated & recommended.

Anthony was great! He gave us info on our warranty and how to file a claim making everything easy to understand.

Very helpful and quick

Spoke with Anthony Perez - he was extremely helpful in assisting me with navigating my coverage for the plan I purchased a few months ago. 100% would recommend working with him again!

The salesman, Anthony Williams, answered my questions thoroughly. He was very courteous and took the time to find out answers if he didn’t already know them. I accepted all the information and paid for the plan to be in effect. Within a week approximately 10 different sales people contacted me about purchasing one of your warranty plans. To each one I explain I had already purchased a plan. On the second week I received an email saying that I had not accepted the plan and that was my final offer. The following Saturday, my car wouldn’t start and I needed a boost along with another battery. I tried to contact Customer Service and found out that Customer Service wasn’t available on Saturday. My insurance provider came out to boost my car. I went to the nearest auto place purchased a battery knowing that on Monday, I could contact American dream Customer Service. That’s when I found out. They weren’t open on Saturdays and only certain hours through the week. I reached out to American dream the following Monday regarding my issue and was not able to contact anyone regarding my battery I spoke with the sales person. He suggested I contact Customer Service and talk to them about it. Unfortunately, I could not contact Customer Service. So on the fourth day, I decided to call and cancel. I spoke with a representative named Ty. She explained to me the refund process and sent me an email showing I had canceled and explained all the steps to me so that I would understand. Thank you for giving me a chance to have my car under warranty with American Dream Warranty.

I still haven't received my refund check fron 6 months ago that I cancel
This company steals money. They own me almost 4k. Im still waiting

When I was shopping for an extended warranty on my 2014 Range Rover, they assured me it would cover the hydraulic system. When the time came where I had issues with the hydraulic system, they wouldn’t cover the repair so I had to pay out of pocket. Thanks for nothing! I wouldn’t recommend this company to my worse enemy.

Do not waste your money or your time with these crooks!
American Dream never approves any claim.
Second time for me! Truck overheated. Dealer stated needs new radiator and thermostat. Both parts listed as covered except for fine print on page 6 in contract. Radiator and thermostat are not covered if caused by overheating. So sorry.

Do not waste your money or your time with these crooks

details:I took my truck into the GMC dealership on Thursday, the 17th. The dealership found the thermostat had failed, causing the truck to overheat. They recommend replacing the radiator, thermostat and radiator cap.
Dealership processed the order for approval on Tuesday the 20th and was told it might take 24 -48 hours for approval. Please note; I never let the truck get too hot to cause any real damage.

On the 23rd there was still no answer from you, so I called in to check. American Dream representative promised an answer by end of business Friday. Friday came and went (no answer). I had to wait until Monday when I followed up again. Was promised an answer by the end of day Monday. Monday came and went, (still no answer).

Your company sells on the premise of providing financial protection for customers. I have not seen anything professional or responsive to create any confidence in my policy. GMC dealer stated they had never dealt with a company so bad as American Dream Warranty. I had warned her based on my previous experience when the 1st claim for me was denied for stupid reasons. I was stranded in the middle of the night but could have continued driving and blown the engine. Your representative said that would heve been covered. My efforts saved the engine and you money, but I was rewarded with claim denial! I tried to cancel my policy then and was told I was a special case, and they would do me a favor in good faith and pay the claim if I did not cancel. They did not want to see me without coverage.

I fully expected American Dream Warranty to deny this claim as well and you did not disappoint. Plus , I was not sure I would ever get a decision from you but expected the results when it finally came. The dealer could not believe the denial.
I have approved the repairs but the truck is still in the shop waiting for parts. Your delays have cost me an extra week or two delay without my truck. Thanks for that!
Claiming the overheating caused the thermostat to fail is ridiculous. That's putting the cart before the horse!

Since the Radiator and thermostat are covered parts, I wonder what circumstance would have to occur for you to cover them. They cannot fail without overheating the vehicle.