Premier Auto Protect Reviews 

1,978
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 883 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, knowledgeable, and patient during the entire signup process. Consumers also highlight the very affordable rates and comprehensive coverage plans that provide great peace of mind and fit well within their personal budgets. Some reviewers were not happy with the warranty claim process, mentioning unexpected out-of-pocket expenses and difficulties getting repairs fully covered or approved by the provider. Additionally, a few customers experienced communication issues, noting unreturned online inquiries, unreturned phone messages, and being transferred repeatedly between different company departments.

What people talk about most

Staff

Customers had positive experiences with staff, frequently noting that representatives were extremely helpful,... See more

Customer service

People report positive experiences with customer service, noting that representatives are very attentive,... See more

Service

Users describe positive interactions with service, highlighting fast, professional assistance and thorough... See more

Warranty

Reviewers mention ambiguous feedback about warranty coverage, with many people praising the affordable... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with the affordable rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great price and plan coverage. Professional service and answered all questions asked with transparency and not layered with monotonous answers. I just activated the plan so I can not speak on the serv... See more

Rated 5 out of 5 stars

Fast and easy, professional service. All my questions were answered by Max and all in a very fast timeframe. Fully confident that this was a great move on my behalf getting this coverage.

Rated 5 out of 5 stars

I spoke to three companies today. Brian handled everything with courtesy and expedience. Brian's approach was to understand my wants and provide me what I was seeking. I was most impressed with his... See more

Rated 5 out of 5 stars

Salesperson was very nice and was able to get me a price I could afford. Hopefully everything he stated will be the same once I receive the actual paperwork.


Company details

  1. Auto Market

Written by the company

Top rated by Trust Pilot, Premier Auto Protect is America's most trusted name in extended vehicle service plans, so you don't have to worry about unexpected, expensive repair bills. Call (888) 501-0094 now to get your free quote, so you can start saving thousands of dollars on auto repairs. We offer coverage across the country


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(1,978)

816 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Although I just started with them I…Anticipation

'Anticipation'...Although I just started with them I don't really know much about them. However what I can tell you is that when it comes to time for payment of your monthly dues they're a little bit pushy. If you give them a date to withdraw the money from your account they'll hit your account several days ahead of time or even a couple of days ahead of time which throws you off from other responsibilities that you have of a financial nature. They'll do the apologizing which is typical of companies like them but they'll do it again and again and again. So you left wondering should I trust these people if I have a problem with my vehicle or they want to respond to me as aggressively as they try to collect money from me?
I mean, I have nothing other than that to complain about. I got a great deal for my vehicle which was far better than I received from tge previous car warranty company,Eleras.
So,we will see. I'm not looking forward to having vehicular issues. But in this world the obviously fo occur. I just hope that tgey stand by their word.

September 8, 2026
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs. If you purchase their service agreement and actually have a claim, they're going to make the mechanic video record the diagnosis then send that and a bill to them for approval. If they approve it, the mechanic then has to video record himself actually doing the repair. Then they have to send that video recording and the bill for payment. My mechanic told me he doesn't provide that service, and doesn't know of any mechanic that would. I ended up having to pay for the repair out of my own pocket, making this service agreement the equivalent of a roll of toilet paper in my bathroom.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

ALL was paid for according to what was covered in the contract. I wish it was a little faster to get my car back, but I was extremely satisfied with the repairs!

October 17, 2025
Rated 5 out of 5 stars

Mr Morris was a pleasure to work with…

Mr Morris was a pleasure to work with in getting us exactly what program we needed for total coverage of our vehicle. Total coverage at a great price provides piece of mind that my family needs.. we contacted the other Major Vehicle Extension Companies and the couldn't compare with the program and Price that Premier has!!!!!

September 30, 2026
Rated 5 out of 5 stars

Fast and easy

Fast and easy, professional service. All my questions were answered by Max and all in a very fast timeframe. Fully confident that this was a great move on my behalf getting this coverage.

September 27, 2026
Rated 5 out of 5 stars

Nice Salesperson

Salesperson was very nice and was able to get me a price I could afford. Hopefully everything he stated will be the same once I receive the actual paperwork.

September 23, 2026

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