Aegean Airlines Reviews 

On 12 October 2026, I was denied boarding on AEGEAN Airlines flight A3 899 from Yerevan to Athens, with a connecting flight to Sofia.

I am 67 years old. I spent approximately 29 hours at Yerevan airport, from 1:00 a.m. on 12 October until 6:00 a.m. on 13 October, without proper rest or adequate assistance. I had to sit on cold, uncomfortable seats and experienced back and leg pain, headaches and severe exhaustion.

What disappointed me most was the attitude towards passengers. I received no satisfactory practical assistance or clear explanation, and I was not offered a specific alternative flight that I declined.

I had to arrange alternative transportation at my own expense, resulting in additional costs and considerable stress.

I also tried to submit an official complaint through AEGEAN's website, but the system repeatedly displayed the error "Failed to create Help & Contact case." I subsequently sent my signed formal complaint by email.

I believe every passenger deserves dignity, respect, clear communication and appropriate assistance, particularly during a travel disruption. My experience with AEGEAN Airlines was extremely disappointing.

I expect the airline to investigate this incident, provide a reasoned explanation and address my financial claims.

21 Sep I had a flight 'Athens2Zurich' with Aegean. Before boarding, there is an announcement that there is overbooking, and that if someone wants to go to the same destination via another country (later during the day/enough time without having to rush), he/she will take 1. some cash, 2. a free ticket, 3. a meal allowance.

Three persons accepted this (one is me). The experience was/is tragic, I'm writing some of it:
*they told us to go to Aegean's information center, that they are already informed about the situation and they'll take care of everything.
We went there, for 15' they could not find our names/they had no information. Two persons could not speak Greek, but the company's representative insisted on speaking in Greek. After I asked about basic info (eg when is our other flight is leaving), they told is in about 15', and that we should run, not to miss the flight. After asking about the free ticket and the cash, they told us that we could choose between staying for the cash or loosing the flight.
Regarding the free ticket, no one knew anything about us and after insisting from our side, they gave us a paper writing nothing related, neither our names, and they claimed that Aegean's system has every info already (but who could believe them after this fiasco?).
Regarding the meal allowance, they said it was not their job and they did not give it to us.

Quite terrible experience, numerous lies and irresponsibility by Aegean.

Aegean Business Class – Absolutely Terrible Premium Experience

I paid for a Business Class ticket, but the overall experience at Athens Airport was absolutely unacceptable and far below what should be expected from a premium service.

First, the Aegean Business Lounge was extremely overcrowded, making it difficult to find a comfortable place to sit, relax or enjoy the facilities. The only positive aspect was that the staff offered an invitation to the Goldair Lounge as an alternative. I appreciated that gesture, but unfortunately, Goldair was also overcrowded. It is disappointing that even Business Class passengers cannot enjoy a comfortable lounge experience before their flight.

There was also no dedicated Business Class priority for boarding at the gate. Boarding was limited to Groups 1 and 2, which included many passengers travelling in Economy Class, so paying for Business Class did not provide any real advantage or priority.

Business Class passengers were then transported to the aircraft on the same crowded bus as everyone else, with no meaningful priority or special treatment.

Then, despite having a seat in the very first row, I was instructed to board through the rear door of the aircraft. This meant walking all the way through the cabin to reach my seat.

To make matters worse, the overhead compartments near the front were already full because other passengers had placed their luggage there.

And as if that wasn't enough, it was raining, so passengers were getting wet while boarding the aircraft.

What exactly is the point of paying extra for Business Class when even the most basic aspects of priority boarding, convenience and passenger comfort are completely ignored?

Aegean seriously needs to reconsider how it handles Business Class passengers on its European routes. From overcrowded lounges to chaotic boarding procedures and a complete lack of priority treatment, this experience was disappointing from beginning to end.

This was certainly not the premium service I paid for, nor the level of service I would expect from a Star Alliance member airline.

⭐ Terrible experience with AEGEAN Airlines!

My luggage went missing, and another suitcase was returned broken, with personal belongings missing, including my AirPods Pro 3, AirTags, a cable, and three jars of honey. I have video evidence of the damaged suitcase.

The company claimed that my missing suitcase was disposed of due to hygiene concerns, raising serious questions about how my belongings were handled and why I was not given a clear explanation.

The customer service experience has been frustrating, with repeated emails instead of a satisfactory resolution. I have escalated my complaint to the relevant European consumer protection authorities.

I would not recommend this airline based on my experience. I expect transparency, accountability, and fair compensation.

Awful site, Miles and Bonus will never work. Password retrieve will never work. Disgusting

I have never seen a narrow body plane embarking with groups and even they divides groups narrow body plane, they delayed 45 mins bcoz of no boarding completed. Also they washed one guest with hot water while serving :))

I am only 170cm tall and i can’t literally sit without toutch the in front of me. Terrible

Great staff on the ground in in the air.
Very helpful.
I would book with them again

one of the worst airlines i've flown with and had to deal with pre and post flight.....

The worst airlines i have ever flight. Selling tickets with transfer and never departed on time. They lost my luggage, ruined my vacation... After 5 days only they delivered my luggage... Disaster airlines.

It is my understanding that you are offering up cease and deceased opportunities among your customers. How could I possibly receive a deceased? I have no need for a cease.
Thank you for your prompt attention to this matter.

Terrible experience with Aegean Airlines on September 28, 2026, flight A3 903 from Larnaca to Athens (Seat 8B). This completely violates international aviation standards and Star Alliance values.

Ground Check-in: The agent gave me a cold, unwelcoming look and ignored me without a single greeting. Due to her negligence, she failed to put proper transit tags/annotations on my boarding pass for my connecting flight, causing my boarding with another airline to be blocked and delayed for 15 minutes.

In-flight Discrimination: The cabin attendant completely skipped my seat during meal service because passengers on both sides declined meals, ignoring me until I stood up and loudly requested my food.

Double Standards: The flight attendant smiled warmly at the passenger in front of me, but her expression instantly dropped and became hostile when it was my turn.

As an Asian passenger, this felt like clear discrimination and a total lack of basic respect. I expect a formal investigation, explanation, and apology from Aegean management.

Booking/Flight Info: A3 903, Sept 28, Seat 8B.
Name: YANG BO

We had only great experiences with Aegean. Sure, the planes are too packed and boarding could be improved but we travel with children and we have never experienced anyting negative with Aegan crews. On the contrary: the stewardesses took extra care of the kids's need, were available and friendly with every need. This is the main reason we will fly Aegean again.

More time you spend on the airport and plane due to delays than the actual flight. Every time i travel with aegean i regret it.

When I booked the ticket it said that I am allowd to take a small luggage on board.
While I was waiting to go onboard the come and force me to give the luggage without any excuse.
Unacceptable experience and the always losing luggages....

Terrible food, or none at all, and always, always delayed.

I'm extremely upset with Aegean Airlines as i had a 200€ gift card from my best friend that expired just 10 days ago (it's my fault that i didn't book something in the one year but i had a tough year and i wanted to book couple of flights today and in my suprise didn't accept my giftcard) I talked with the customer service that where really polite and understanding and they did a request to accept an expansion of my gift card so i can book my flights but the company didn't accept it. It's disgusting for a company to take money from people and make them disappear so strictly even for a ridiculous little time since the expiration date, it's only 10 days,not months not years... You would have earned much more since i would choose you to do 2 flights booking right now (total of 430€) and much more in the future as i would be grateful and as I'm a loyal customer.. EXTREMELY HIGHLY DISAPPOINTED 1*

There is no customer support by mail. Only if you call them, you can get help, friendly helping.

The gate and boarding experience was fine, nothing special and no particular issues. The onboard experience was POOR. The seats are very hard and uncomfortable -- my seat was taped up to be usable along with the seat back tray table I was intended to use during the flight.

The flight attendants paid no attention to the fact that I had no tray table when they passed out a drink on the short flight. No word of apology that I didn't have a try to use.

As a 4 million mile frequent flyer (lifetime miles) I have seen a few planes in my day. I'm also a licensed pilot in the USA. Not a good experience and I'll avoid Aegean in the future.

Exceptional

I rarely write reviews, but exceptional customer service deserves recognition.
I recently contacted Aegean Airlines' Customer Care team with a personal request during a very challenging period after the birth of my daughter. Throughout the entire process, I was treated with kindness, empathy, professionalism, and respect.
Excellent customer service is about more than solving a reques it's about treating people with humanity. Thank you, Aegean Airlines, for setting such a high standard. I look forward to flying with you again.