401games.ca Reviews 

I had an issue with the delivery of the boardgames I purchased.
They were very diligent and answered my questions very fast.

Solved the issue quickly and I got my money back.

BEWARE they will steal your money. Only shipped me half my order, the rest was completely missing over $100 of missing cards. They just never put it in the box and then never actually read any of emails and didn’t help. I used to trust this company but not anymore.

Prices are good, but their shipping times are phenomenally bad - and I specifically mean their ability to package a box and ship it, not the shipping company itself. If you want a timely delivery on any product, avoid them. If you're okay with waiting and enjoy the pricing, then they're great. Pick up in store or not at all, in my opinon.

Recently purchased two boardgames, then a bit later same day decided to buy one more game. I had paid shipping on both but all three combined would give free shipping. After an email on the same day they refunded the shipping and merged the order, and it arrived after one week with no issues to the west coast. Unfortunate to see that others have had some negative experiences, but everything was very smooth for this order.

I would not order from this company again, especially not a pre-order.

I paid in full for a pre-order, but the item did not ship and I received no meaningful updates after the stated release window had passed. When I asked to cancel because the lack of updates and unclear timeline made the order impractical, I was told I would still lose 10% under their pre-order policy.

I understand that manufacturer or distributor delays can happen, but charging a cancellation fee when an item has not shipped and no updates have been provided after the expected release window feels unreasonable from a customer standpoint.

Their policy may allow it, but it does not make me confident in doing business with them again.

Order processing took much longer than expected, and communication regarding shipping updates was limited and unclear.

Customer support was also frustrating to deal with. Responses were delayed, and when replies finally arrived, they often failed to properly address the concerns I raised about my order. The lack of transparency and follow-up made the experience unnecessarily stressful.

Asked to cancel my order a day after it was placed prior to shipping. No response ans they shipped but i could see that they opened my other email.

Poor customer service.

Ordered a package of packs ended up receiving completely wrong series. In process of being resolved but will end up taking a week and a half to fix.
I have since had another order be fixed they were quite helpful to solve the situation.

Usually super professional I loved to buy there.
Meanwhile pretty unreliable.
If you have topics with your order and you call them they make you call their warehouse or shipping facility which is basically never picking up.
Promised 2 delivery days still didn’t revive anything after 1 week not even a notice.
Now I have to sent this product back to Germany (as I have to leave today) and will be charged additional fees.
At least 100$ more

Thank you for that

Please get back to normal

Held onto my pre-order months after other retailers had delivered product. Became pretty clear that if I actually wanted to receive the product I'd have to buy elsewhere.

Charged 10% (as is their right per policy) when I finally cancelled and refunded my order. But I mean, c'mon? Really? You screw up your inventory this bad and still going to charge that fee?

Okay, call it a customer de-acquisition fee. No sweat.

Looking forward to getting my copy of Compile 2 from Zatu I guess.

Sent me a damaged product and refused to do an exchange/ refund. They charge at scalper prices only you get mint product from scalpers. Don't support this business.

they are thiefs i did a big purchase they end up canceled my order because i was complaining that it was taking so long and didnt refund my full amount money stay wAY thiefs!!!! i have prof if u need anything!!! SS i will put to everyone to see

I'm a regular customer for years. No issues. Great costumer service. They have stores in Ontario & efficiently deals with online orders too. Just google them. Their prices are generally hard to beat, but availability of stocks are always a challenge.

Poor customer service. List LP cards as NM and ship them poorly. Cram everything in single team bag - 15+ sleeveless cards put into 1 single penny sleve where corners were damaged and they could rub against each other scratching themselves further. Absolute scam site. poor customer service that expects you to do all the work to fix their own mistakes.

Total scam - They Charge you fees if you cancel not yet shipped orders

Unfortunately, this company has lost me as a customer for life. I called and emailed to cancel an order that had yet to be shipped. So in their infinite wisdom and great customer service they decided they were going to charge me $12 to cancel my order that again was not even packaged or shipped. They assured me they would process the refund right away and did not. Terribly run company and customer service. DON"T take money from people that have yet to have product shipped.

I never have problems with my order, customer support is great and their prices are amazing. Although they have crept up there with market would be nice to see them do something like what zypher is doing with the raffles

They had a couple of products in stock that I was having major issues locating anywhere.Else. I always read reviews for new stores and after reading more than a few, i was very skeptical, especially since one of them was a pre. Order where I had to pay in advance and then trust, they would ship my items.. The estimated release date on their website was may thirtieth, and by june 12. I had heard nothing. I have dealt with many hobby or game stores in the past.So I decided to give them one more week before calling and asking what was going on. Literally that evening, I got a ship notification from 401 games is that my parcel? It was on the way. It was a thursday night, so I did not get my package until the following tuesday. When I picked it up from my postal outlet, thank God at home. It was amazingly packed, it's everything right. Was undamaged, and it was exactly what I asked for. Their prices are very competitive and I think for the time being. They are going to be my go to store for all my Star Wars. Legion minis and supplies.

Armando at 401 Games shipping continually provides me with some of the best customer service i've ever had. 3 times I've come to him with special requests. And each and every time he had quick and accurate responses for my needs. Beyond Armando's great service, 401 Games has great selections at great prices and early releases of games not available elsewhere. I give this store 2 thumbs up. Thanks Armando and 401 games! Svott J.

This store replied to my better business bureau, complaint and completely lied in almost everything that they had said!! All because I asked so see if I can return an item for a refund!!
have NEVER ONCE NOT MADE PAYMENT OR HAVE PAYMENT PENDING!! IF YOU LOOK AT THEIR SITE THAT'S NOT EVEN AN OPTION!! CLEARER LYING JUST TO MAKE THEMSELVES LOOK LIKE THEY ARE IN THE RIGHT! THIS THE ONLY PACKAGE I'VE EVER HAD TO MAKE CUSTOM TAXES ON!! THEY IMMEDIATELY BAN ME WHEN ALL I DID WAS POLITELY ACCIDENT.IF I COULD RETURN THIS TO SENDER. I HAVE GIVEN THE STORE OVER THIRTY THOUSAND DOLLARS IN THE PAST COUPLE OF YEARS AND THEIR RESPONSE TO ME, ASKING TO RETURN TO SENDER CAUSED I COULDN'T AFFORD THE CUSTOMS WAS COMPLETE BS!!! AND ALMOST EVERYTHING THEY DECIDED TO REPLY TO MY CLAIM BETTER BUSINESS BUREAU IS A COMPLETE BS, LIE!! AND IT IS VERY EASY TO PROVE AS THEY SAY THAT I HAVE HOLD PAYMENT OR NOT MADE PAYMENT, WHICH IS NOT EVEN AN OPTION USING THEIR WEBSITE IN SERVICE!! I HAVE ASKED TO CANCELE ABOUT SIX ODERS OUT OF ABOUT FORTY FIVE ORDERS WITH THEM!! WHICH, EVEN AT THAT AMOUNT? THEY DIDN'T EVEN ALWAYS GRANT ME THAT REQUEST

It's generally been a positive experience for me but 401 Games using UPS as the way for them to deliver their product is a colossally poor decision.

I'll never use 401 Games again.