The spend/credit card side and the integration to Xero works quite well. The bank accounts are unworkable with both inbound and outbound transactions routinely being held up for 'review' meaning we mi... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
After setting up an account to this almost scam and provided evidence of the business, they asked me 3 months later again some evidences that my business is leggit…seems they don’t know what they are... Ver mais
A empresa respondeu
I tried to send money through Airwallex but the website kept showing errors and saying the... Ver mais
Alright I'll spill the beans! In the nick of time my application for Airwallex became approved!! It was an utterly tiresome process, the likes I have never endured before and if it weren't for ol' mat... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Airwallex
Escrito pela empresa
Grow your business without borders
Unlock new markets, streamline your finances and save hours on admin. From early-stage companies to global enterprises, the way your business operates is unique – accomplish it all with Airwallex.
Informações de contato
Level 7, 15 William Street, 3000, Melbourne, Austrália
- support@airwallex.com
- airwallex.com
2,8
Bom
3 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I tried to send …
I tried to send money through Airwallex but the website kept showing errors and saying the transfers had failed. Later, I found out the money had been sent multiple times. The messages were confusing and I had no clear idea what was happening with. my transfers.
I will continue to use only GCASCO. The service works and I am able to access my money without issue.
15 de outubro de 2026
Avaliação não solicitada
Update – 2 Days Later, Still No Response or Resolution!
It has now been 2 days since Airwallex publicly responded to my review, claiming they had flagged my case as urgent and escalated it to the team responsible.
Unfortunately, absolutely nothing has changed.
I have received no further updates, no estimated resolution time, and no meaningful communication regarding my suspended business account, which currently holds approximately $20,000 USD that I cannot access.
Airwallex publicly acknowledges the urgency of my situation, yet their actions do not reflect that urgency. My business operations remain severely disrupted, and I am still left without answers.
I have already contacted support multiple times, including Andrew, regarding Ticket #1705782, but I keep receiving the same generic responses asking me to wait.
How long am I supposed to wait while $20,000 of my business funds remain inaccessible?
Public apologies and promises to escalate mean nothing without actual progress.
I am requesting an immediate update, a realistic resolution timeline, and a clear explanation of how and when I can regain access to my funds.
Ticket #1705782 – Still unresolved.
I will continue updating this review until Airwallex provides a meaningful response and a satisfactory resolution.
14 de outubro de 2026
Avaliação não solicitada
They have frozen my account for no…
They have frozen my account for no reason and are holding $140k of my money. There is no way to call them, no live chat, no way to get through to them. This is outrageous.
9 de outubro de 2026
Avaliação não solicitada
Resposta da Airwallex
Thank you for sharing your feedback, Christian.
We understand how distressing and frustrating it can be to experience an account restriction and uncertainty about access to your funds. As this concerns account-specific information, we’re unable to discuss the details publicly.
We have escalated your feedback internally to the relevant team, who will continue assisting you and provide updates through your existing support ticket.
We appreciate your continued patience as our team works to address your concern.
Harasses me for an insane amount of information just to reject my account without explanation
Over the past few days, I've been trying to set up my account to do business with Airwallex whilst exploring some international markets.
As part of the registration process, I was called, texted, emailed around 5 or so times total to provide an absolutely insane amount of information about myself, business registration details and nature of business. I was incredibly transparent with all of my details throughout the entire process, and gave them incredibly fast resposnes.
Yet, out of nowhere towards the end, they just randomly decided to reject to activate my profile. I even asked my point of contact to send me a text/call once the decision was made, and he didn't follow through with this. When I tried to call + text him to get a better understanding of what exactly was the reason my application was reject, absolute crickets. No response, no useful information ANYWHERE.
Airwallex will take on an obscene amount of personally identifiable information about yourself. Reject you outright and not even have the decency to tell you at the time. Then, after all of that is done, they will simply IGNORE all forms of contact to even attempt to get a better understanding of what went wrong.
Further reading into these reviews makes me think it was a good thing that I was rejected so early on. At least I won't be dealing with money being held and then ghosted at that point instead.
So incredibly sick of dealing with Airwallex. First time I tried using them, and last time I will ever take my business with them ever again. Will start exploring other avenues to do my business, and will definitely NOT recommend Airwallex to my friends and colleagues.
9 de outubro de 2026
Avaliação não solicitada
Resposta da Airwallex
Thanks for sharing your experience and we are sorry that we weren't able to open an account for you at this time.
As a licensed financial institution, we're required to verify the identity of applicants and the nature of their business as part of standard checks before any account can be activated. This applies to every applicant, and it's a regulatory requirement rather than something specific to your case.
While we're not able to disclose the specific reasoning behind individual application decisions, our Acceptable Use Policy and the common reasons applications are unsuccessful are published here, which may help clarify things:
- https://help.airwallex.com/hc/en-gb/articles/4408617496729-Why-was-my-application-unsuccessful
- https://www.airwallex.com/global/terms/acceptable-use-policy
We'd still like to look into what happened with your point of contact. Please email us at support@airwallex.com with the subject line "Trustpilot review" so our team can locate your case and follow up with you directly.
We don't take these decisions lightly, and as we grow, we have every hope and intention of broadening the scope of companies we're able to onboard. We appreciate you taking the time to share this, and we wish you the best with your business going forward.
negative stars needed - they have stolen $50k
after what had been a good experience with a direct account manager, the 15% 90 day reserve wasn't lifted, and the bite on operations couldn't sustain this. Dispite constantly communicating the issues, and having the account frozen and extra payments from clients kept as 'reserves' there is over $50,000 held which has gutted our ability to operate, so then created a greater "risk" profile where they have cancelled our account and are keeping over $50,000 of sales income from our clients which we need to be able to supply to them. No phone numbers - no real customer support other than an AI. They may seem brilliant at first, but they have stolen all our income.
8 de outubro de 2026
Avaliação não solicitada
Resposta da Airwallex
Hi Emily, we’re sorry to hear how seriously this situation has affected your business, especially after your earlier positive experience with your account manager. We understand the pressure caused by the reserve, account restrictions and funds being held.
We understand how concerning it is to have funds held and how this can affect day-to-day operations. We’re sorry for the frustration this has caused and appreciate you taking the time to share your experience.
We’ve located your case and raised it internally with the relevant Support team. A member of the team will contact you directly through your existing support ticket with an update. For privacy, we’re unable to discuss account-specific details here.
A modern abomination
A modern abomination, extremely quirky, slow moving, and takes absolutely forever to do anything, including basic money transfers. They intervene constantly for "compliance reasons", and randomly delay transfers a lot. Poor communication and typically slow response times, adds a massive amount of headache to everything.
8 de outubro de 2026
Avaliação não solicitada
Resposta da Airwallex
Hi Flavian, we’re sorry to hear that your experience has been so frustrating. We understand how disruptive it is when transfers take longer than expected and updates are not clear.
Transfers may sometimes require additional review, but we recognise that this can be difficult when communication is delayed or limited. We’d like to look into your experience further. We’ve requested additional information from you via Trustpilot so we can locate and review your case securely. We appreciate you taking your time in providing your feedback.
$140,000 missing while Airwallex says its USD deposit outage is resolved
$140,000 missing while Airwallex says its USD deposit outage is resolved
We are missing a $140,000 incoming USD ACH payment from our client, expected on 2 October.
The payment remains missing following Airwallex’s USD deposit outage. Airwallex has announced that the outage is resolved, but the funds are still not in our account.
We have repeatedly contacted support and submitted a formal complaint. Airwallex has acknowledged the complaint, but we still have no substantive explanation, confirmed location of the funds, or recovery timeline.
For a business missing $140,000, generic assurances that someone is “working on it” are unacceptable.
It is outrageous that Airwallex describes its outage as resolved while our $140,000 payment remains missing. From our perspective, this issue is far from resolved!
Their handling of this situation has destroyed our confidence in their reliability and credibility. Had we known this was the service we could expect when something goes wrong, we would never have trusted Airwallex with our business payments.
2 de outubro de 2026
Avaliação não solicitada
Resposta da Airwallex
Hi Alexandros, thank you for raising this with us. We recognize this is a serious matter and we understand how frustrating this situation is for you and your business.
We'd like to clarify that any related requests were consolidated into a single ticket to keep communication in one place and avoid duplicate threads, not as an indication that the matter itself has been closed.
Your case is already with our internal team, who are tracing this payment directly with our banking partner. All updates will be shared with you through your existing ticket number.
We appreciate your patience while we work on this.
Less than 1 month since the frozen…
Less than 1 month since the frozen account without prior warning incident - they restricted my account again with no warning or explanation
7 de outubro de 2026
Avaliação não solicitada
Credit card good, bank account very bad
The spend/credit card side and the integration to Xero works quite well. The bank accounts are unworkable with both inbound and outbound transactions routinely being held up for 'review' meaning we missed payment cutoffs and let customers down. Unfortunate, feels like a tech front with a manual back end.
5 de outubro de 2026
Avaliação não solicitada
Resposta da Airwallex
Thank you for taking the time to share this, Jeremy, and we're glad the Spend and Xero side is working well for you.
We understand how damaging it is when a payment sits in review and you miss a cutoff you've committed to with your own customers.
For transparency, transactions go through compliance checks, which are part of our obligations as a regulated financial services provider. We know that doesn't make a missed cutoff any easier, and our goal is to keep these as frictionless as possible. Feedback like yours helps us see where we're falling short.
We'd like to look into what's been happening on your account. Please share your ticket number, or the email registered to your account, so we can get the right team to review the pattern of holds you've experienced. Thank you, and we look forward to hearing from you.
After setting up an account to this…
After setting up an account to this almost scam and provided evidence of the business, they asked me 3 months later again some evidences that my business is leggit…seems they don’t know what they are doing. Am waiting for a payment and it seems to be on hold cause of their BS
2 de outubro de 2026
Avaliação não solicitada
Resposta da Airwallex
Thank you for your review, Pierre. We understand it's frustrating to be asked for information again after you've already been onboarded.
As a regulated financial institution, we're required to keep customer information up to date, which means we may request updated details or documents at various points in the relationship.
Please submit your ticket number or registered email address via our request for information so we can look into this. Alternatively, you can contact us at support@airwallex.com referencing this Trustpilot review, and our team will confirm what's needed and the next steps on your account.
Worst payment gateway
Worst payment gateway, they will keep on asking for more documents endlessly untill they reject you.
Documents requested like inventory and proof of ownership on other selling platforms, and a lot of unnecessary requests.
2 de outubro de 2026
Avaliação não solicitada
Resposta da Airwallex
Hi there, thank you for providing your feedback. We’re sorry to hear that the payment activation process was frustrating and felt repetitive.
To activate payments, we may request supporting information to better understand a business, its activities and the applicable requirements. These checks form part of our compliance and risk-assessment processes and help us meet applicable regulatory requirements. The documents needed can vary depending on the business model and payment activity, and we recognise that this may not always feel clear or proportionate from the customer’s perspective.
We understand that the process may not have provided a better experience, and we appreciate you taking the time to share this feedback.
Unprofessional and zero customer service
Hong Kong Account - Frozen/Rejected with Zero Customer Service. They even reject the tariff refund from Customer Boarder Protection department of USA, totally unprofessional.
1 de outubro de 2026
Avaliação não solicitada
Resposta da Airwallex
Thank you for your review, and we're sorry for the frustration this has caused, June.
We've received your message on social media and have asked you to confirm a few details so we can locate your case. Once you've shared those with us, we'll forward your concern internally so the relevant team can review it.
We're unable to comment on individual accounts or transactions publicly, but we'd encourage you to reply to us there so we can take this forward for you. Thank you for your patience.
good luck getting ur problem solved
29 de setembro de 2026
Avaliação não solicitada
Resposta da Airwallex
Thank you for your review, Aleksander.
We couldn’t identify a specific issue from your message, and our records show that any queries raised with our support team have been responded to and closed.
If there’s still something outstanding, please let us know more details. You can reach us at support@airwallex.com and reference this Trustpilot review—our team will be happy to look into it for you.
Our Airwallex business account has been…frozen
Our Airwallex business account has been restricted since 17 July 2026.
Airwallex told us the matter would definitely be resolved by 14 September 2026. That deadline passed, but nothing happened. The account is still restricted, our company funds remain inaccessible, and Airwallex has still not clearly explained what the actual issue is.
After more than two months of delays and vague replies, formal external action has now been initiated and the case has been escalated to the Financial Ombudsman Service.
This is unacceptable conduct for a financial services provider holding business funds.
17 de julho de 2026
Avaliação não solicitada
Worse customer experience, feels scammy
The service of this Airwallex is very bad. The account opening rep, Vincent was very nice till the account was opened, but immediately after opening, he didn't pickup calls. The account manager, Alex is absolutely useless, he replies in weeks and incomplete. I'm going round in circles trying to get a solution. The support team is responsive, but never provide account manager details, nor ever call. Looking at their response, I would be scared to trust my money here.
24 de setembro de 2026
Avaliação não solicitada
Resposta da Airwallex
Thank you for sharing this, Jai.
We're sorry to hear that the responsiveness you experienced during onboarding didn't continue once your account was set up, and that reaching your account manager has been this difficult. This isn't the experience we want for our customers, and we appreciate you letting us know.
We've located your case and have raised it internally so it can be looked into properly. We take your trust in us seriously, and we appreciate you taking the time to raise this.
Refused to open account
Refused to open account without explanation. Means very poor service level.
2 de setembro de 2026
Avaliação não solicitada
Resposta da Airwallex
We are sorry that we weren't able to open an account for you at this time.
The checks that our teams make are part of our obligations as a financial service provider, please rest assured that we are always following industry regulations in regard to this. We have more information on this in our Acceptable Use Policy here: https://www.airwallex.com/global/terms/acceptable-use-policy
We don't take these decisions lightly, and as we grow we have every hope and intention to broaden the scope of companies we're able to onboard.
If you have any other questions or there's anything else we can do to help, please don't hesitate to contact us at support@airwallex.com.
We wish you all the best.
Australian Small Business
Great platform, loved it and backed them as an au fintech but their customer support and behaviour is disgusting. DO NOT USE AIRWALLEX IF YOU ARE A SMALL BUSINESS - THEY HOLD AUTHENTICATED FUNDS FROM B2B - 3d authenticated for no reason. Nil you can do. We are an SME with no charge backs, gov clients, good luck getting any service. Love the platform and we went with them as an au start up. They do not care, do not use them.
21 de setembro de 2026
Avaliação não solicitada
Resposta da Airwallex
We’re sorry to hear about your experience. We understand how concerning it is when funds from genuine B2B payments are placed on hold, especially for a small business.
Payment reviews can sometimes be required even when a transaction has passed 3D Secure authentication. Settlement timing can also depend on the settlement schedule associated with an account, meaning funds may become available according to the applicable settlement cycle rather than immediately after a payment is processed. In some cases, an additional review may affect when a payment becomes available for settlement.
As we can’t discuss account-specific details publicly, we encourage you to continue replying through your existing support case so the team can provide the latest update and next steps. We appreciate your understanding.
Very bad experience
Don't bother opening up an account with them. Their team is useless. I signed up with them and within 1 day they already restricted my account. After reading all the reviews, I'm glad they did.
21 de setembro de 2026
Avaliação não solicitada
Resposta da Airwallex
Thank you for taking the time to share your experience, and we're sorry it fell short of what you expected.
We reached out to request some information so we could look into your account, but we haven't received a response from you. Without those details we're unable to locate your case or assist.
If you'd still like assistance, please feel free to contact us at support@airwallex.com referencing this review, and someone from our team will get back to you.
Don't deserve anything more than 0 stars
Have to rate 1 star bcz this is the lowest available option, otherwise they don't deserve anything more than a 0 star.
I have been working with them daily for over a year now and out of no where, last month, i got a temporary suspension even though i have no suspicious activity and consistent history with the platform.
I have repeatedly emailed them since last month and never gotten a clear reply on why this is happening and timeline of when it will resolve. They just keep on giving generic and vague responses.
My business has completely collapsed for the last month bcz of them. I demand my money to be released immediately or i will pursue further legal avenues available!
This is my company with which the airwallex account is registered: Fireblade LLC
EDIT: more useless vague replies from them!
22 de setembro de 2026
Avaliação não solicitada
Resposta da Airwallex
Thank you for taking the time to share this and we're sorry to hear about the impact this has had on your business.
We understand how frustrating it must be without a clear answer, and we want to make sure this gets the attention it needs. We've located your request and have escalated it to our support team for a closer review.
Thank you for your patience while we work to get this resolved.
Very poor customer support.
Very poor support. Their system has blocked an important business payment, and my only option was to submit a ticket. It's been four days, and there has been no progress or resolution. When I call the number on the back of the card, it's just a recorded message telling me to email them.
Other than this, the product has been great, but it's a significant issue when you can't pay your invoices and risk service suspension and don't receive any help.
21 de setembro de 2026
Avaliação não solicitada
Resposta da Airwallex
Thank you for sharing your feedback, Luther. We’re sorry to hear that your experience has been frustrating and that you’ve been waiting for support.
We’ve sent you a request for more information so we can locate your account and review what happened. If you could reply with the requested details, including your support ticket number where available, our team will be able to look into this further. We appreciate your patience and understanding.
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