Professional Support, but a Disappointing Experience with the Local Operator
FinalRentals’ customer support was very professional and helpful in resolving an issue I had with a local rental operator and helping me recover my money.
I would be happy to give FinalRentals a 5-star rating for their support. However, I believe there is still work to be done to ensure that the local operators working through their platform are reliable and provide the level of service customers should expect.
I would consider renting through FinalRentals again in the future, but I would personally avoid the specific operator I dealt with in Thessaloniki, listed on Google Maps as Planet Cars.
If FinalRentals improves its control and selection of local partners, I would definitely consider increasing my rating in the future.
Reply from Final Rentals
Thank you for taking the time to share such detailed and constructive feedback. We’re very pleased to hear that our customer support team was professional, helpful, and able to assist you in recovering your money.
We also appreciate your comments regarding the local operator in Thessaloniki. We understand that the experience customers receive through our partners directly reflects on FinalRentals, and we take that responsibility seriously. Your feedback will be shared with the relevant team as we continue to review and improve our partner selection, monitoring, and service standards.
We truly appreciate your willingness to consider renting with FinalRentals again, and we hope we’ll have the opportunity to provide you with an experience that fully earns your confidence and a 5-star rating in the future. Thank you again for your honest feedback and for recognizing the efforts of our support team.
