I am updating this review based on additional customer experiences and the products I received. After a very lengthy email discussion back and forth with Uniwigs, I'm actually amazed at how polite and professional they were as we worked through my package that didn't arrive. Be aware, they do not ship to PO Boxes. You must give them a physical address that can accept USPS orders. It took a long time and a lot of communication to have a separate shipment sent to my sister's address, but it finally happened after about 6 weeks. The Uniwigs staff always seemed to care about why I was frustrated. I felt like they really wanted to help. Fortunately, my shipment was insured by Route. Filing a claim with them was how I eventually received my order. I'm glad I didn't cancel the order because what I received was amazing, right color, high-quality hair, just exactly what I hoped I would receive, actually even better.

I placed an order through the Uniwigs website on Apr 15 but the PO Box was omitted from the address label when it was shipped so the local post office returned my order as undeliverable. I've been working with customer service on it since I discovered it was returned on Apr 24, and there has still been no resolution. The package has been sitting in NY where it was returned to since Apr 27, and despite requests to ship it to another address or refund the cost, nothing has happened. My emails are answered but they are usually to acknowledge that they don't have the package. Surely, there must be something set up within their shipping system that returns undeliverable merchandise to Uniwigs. That seems to be the missing piece. At the very least, I can prove it was never delivered to me. I can't give them a good review because they haven't resolved the issue.