SIXT Car Rental Australia Reviews 

Renters beware: inspect dirty vehicles with extreme caution and never accept SIXT's internal damage claims at face value.
I rented a Mitsubishi Triton from SIXT at Launceston Airport. The vehicle was handed over with a dirty windscreen covered in road grime and surface spots. That grime masked an existing blemish, which expanded into a stress crack overnight due to temperature changes. There was zero collision, stone strike, or impact during our trip.
When returning the vehicle, the counter staff assured us that claims would contact us to discuss what happened and review our proof before anything was finalised. Instead, we were blindsided by an automated Balance Due Notice demanding AUD 1,184.95, accompanied by immediate threats of debt collection. To make matters worse, the third-party windscreen invoice from Instant Windscreens was only AUD 980.00, meaning SIXT added an unexplained markup of over AUD 200 without justification.
I provided time-stamped photos taken just 11 minutes after checkout proving the mark was already on the windscreen at collection. SIXT repeatedly ignored my phone calls, and when the claims specialist finally replied, she flatly dismissed the photos, claiming they showed no damage, and hid behind the pre-printed contract clause stating the vehicle was "free from damage".
It was only after I issued a final legal dispute and lodged a formal complaint with the Australian Car Rental Conciliation Service (AFIA) that management suddenly intervened. I received a dismissive two-line email stating management advised closing the claim with no charges, accompanied by a brief line reading "We apologies for any inconvenience".
There was no proper apology for weeks of immense anxiety, no acknowledgement of how flawed their assessment was, and zero accountability for attempting to strongarm a customer into paying for pre-existing damage. If you rent from SIXT, photograph every single inch before driving away and do not hesitate to escalate to AFIA if they hit you with unfair charges.

The company did not release the $300 bond and are saying it will be 10 business days.

I have hired the car from booking, paid and received confirmation for pickup! On my arrival sixt attendant said the car was not available and was very rude!! Terribel service! Ill take to court!

DO NOT HIRE FROM SIXT. I hire ~30 cars per year with work and have never had an issue with Budget or Avis. Last week I hired from Sixt for the first time. The car wasn't great - aged, poorly maintained, had a maintenance and oil light flashing as soon as it left the Sydney airport. However, it all really fell apart the day after I returned it, with Sixt sending pictures of the front bumper with a small hole where, apparently a sensor should be. There is no damage to the car - apparently a sensor fell out while I was driving!? I contacted Toyota who confirmed I could not be responsible and I responded to Sixt. The following day Sixt emailed again with a $600 bill payable in 3 days. Fight is ongoing. They are an absolute scam.

Booked a car for two days and got charged for 3 days.
as the the pickup day and time was on Saturday 12:00pm. I rang up to see if I can pick up the car a little bit late. they told me come now as they close on 12:00pm. because I pickup the car a little bit earlier. they OVER CHARGE me one day. I email them and got no respond,

The process at Campbelltown branch was excellent and straight forward. We had to rent two cars over a two week period and were helpful. The return procedure was not a problem either.

Firstly I have to say I am very disappointed in this car rental company, they claim to be one of the cheapest on all adds but here is what they dont tell you. Yes to hire a car is cheap but to reduce the excess from $6500 to $2500 costs more than the car hire and even if its not your fault you still have to pay it upfront so beware, for any damage that happens to the car be it no fault of your own you have to pay for it first and claim it back. But thats not why I gave it a one star rating. I got a flat tyre and not only is there no spare tyre they give you a puncture kit. The puncture kit was no good so i rang customer care and after a couple of long waits followed by hangups and starting the process again. I was put through to NRMA who advised me it would be alot cheaper to take the wheel off myself and go to the tyre shop and replace the wheel and uber back out because if he come i was up for $275 call out fee plus i get one free tow but not to tyre shop to their holding yard and then i would still be up for a tow from there, which is silly, why not to tyre shop.
So I took the tyre off, ubered to tyre shop, paid $200 to match the tyre and ubered back taking up the whole day. Now I get a letter of demand for a call out fee for $275 that was only a phonecall and no call out at all. No help from Sixt or NRMA except how to make his day easy. So after a month and a few grand in rentals they are threatening to ruin my credit history all because there are no spare tyres in the trunk. Never will I return to Sixt car rentals

We hired a car from SIXT then our credit card was scammed by a SIXT USA branch.
Bad security for cardholders.

My experience was great because of the helpfulness of the Nepalese worker: Dhan at Adelaide airport! Being an older person I could not understand the technology but Dhan and his fellow staff looked after me well and were very helpful and supportive. They said they wanted me to be very happy with the experience and they were great! Also they are supported by NRMA, who are a trustworthy company and they provide additional benefits for car renters!!

I made a booking from online and they gave a wrong car instead of KIA Pinto.
Today on SIXT car rental Campbelltown 21/08/2026
they said they are not ready for the car that I booked instead offering me a Toyota Yaris instead of KIA Pinto. The manager said I was booked a small car.

That’s why they offering me a Toyota Yaris
Instead of upgrading me a free at no total cost they change me a Toyota Yaris $5 a day

They blame it to me why I booked to Online.
They think they own this business they don’t even knows that are working for the company

And this people’s charging me $5 a day adds on for the car.
Instead giving me a that supposed to be I will pick up. KIA pinto
They suppose to upgraded without a cost. Because they haven’t got a small car I was booked for KIA pinto.

The manager an Indian decent on SIXT car rental Campbelltown the manager step in and he said he offered me 50% off for Toyota Yaris. Instead of KIA pinto is a small car and haven’t got I said is not my problem I said you specifically KIA pinto
but they haven’t got small car .

They offered me a Toyota car
They think Toyota Yaris and Toyota Corolla is Big car is not a small car.

that’s why they can’t give me and charge me $5 a day almost $20 a 4 days.
Is against me because but I have to go work
But I leave them a bad review and bad reputation and to their company I am customer here should be a given me priority I was rent 3 times on their company.

The car hire at Maroochydore Airport was seamless and straightforward. I got a great car at a great price. The pick and drop off was easy. The staff were friendly and helpful. I would highly recommend Sixt car rentals.

Really nice experience all around. They've got great cars and staff, so friendly

I made a booking for an automatic car and then needed to reduce the booking by a day. There was no refund received and as part of this SIXT downgraded the vehicle from a automatic to a manual.

We recently hired a car from the Concord depot which was arranged by our insurance company .The car was clean practically new . The staff on arrival were friendly and helpful and explained the t&c’s in a clear and precise manner the same when car returned I would use Sixt again no problem

I had a very disappointing experience with SIXT. After returning my rental car, I was contacted and told I was responsible for damage to the passenger-side door. Fortunately, I had taken a detailed video of the vehicle when I collected it, and it clearly showed the damage was already there. As soon as I sent them the footage, the claim against me was withdrawn.

While I’m relieved the issue was resolved but without any apology, it raises a serious concern. Had I not taken that video, I could easily have been charged a substantial amount for damage that I did not cause. That is completely unacceptable and has left me with very little confidence in SIXT’s vehicle inspection process.

Based on my experience, I will never rent from SIXT again. However, if you do choose to rent from them, make absolutely sure you take a comprehensive video of every inch of the car before you leave the depot and again when you return it. It could be the only thing that protects you from being held responsible for damage that was already there.

Got over charged from my original online booking price. Then got hit up for not filling my fuel to full. I have a video of it overflowing. This will be good for a class action case. I intend to pass it over to my legal department. If others have experiencing the same overcharging and lack of a response please contract me. I’m happy to be the lead in a class action as we need to stop this fraud however small it is.

Pick up at Dubbo airport took 20 mins and I was the only person picking up a car. The person at the counter didn’t seem to know what he was doing
Then I was given a Subaru Forrester instead of the Camry that I ordered. How is that a similar car

My go to for car rental while travelling in australia.

Super easy to use everything!! Keeps things neat and online. Love it

We had left some expensive items on the back seat of the rental car as we dropped it back to the airport location. when we contacted the comany the following day they were extreamly unhelpful in trying to locate those items before they get lost and informed me that the only thing they could do was sent an email and wait for a reply. promising me that someone would respond within 24 hours. no shock... no response. so i called back again and got told the same thing. i was only told repeatly that there was no management in existance (alana must be running the company herself) and that no one else who existed in the company including the people who work at the branch had access to or ownd a phone or any other method of contact other than an email system which no one seemed to even respond to. it seems unbelievable that in 2026 and company operates with no form of contacting staff members within its business other than an email. its been over a week now since and 3 times i have called them back and i keep getting told the same thing over and over again that they will send another email and wait for a responce. not sure how long they need to keep this up for before they admit that they have lost my items or maybe a staff member decieded to keep them for themselves. must be a treasure hunt when cars get returned for the staff to see what goodies they can keep and never return. i think this explains the level you get when choose the cheapest option.... cheapest for a reason. i advise anyone to avoid using this business as you will get a far better customer service from larger companies who wont have a system in place to steal items you accidently leave in the car and have a internal follow up process designed to avoid you getting in contact with anyone to resolve it.

An easy website to navigate with transparent pricing and plenty of options to choose from. The staff at Sixt Mildura City were friendly, accommodating and professional and easily dealt with my booking that had been changed. Brilliant, clean vehicles with easy to use features are standard across the brand.