United States Auto Shipping Inc Reviews 

392
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely professional and helpful staff for providing clear communication and keeping them constantly updated throughout the entire vehicle shipping process. Many people note that vehicles arrive safely and right on schedule, making the transport experience remarkably smooth, highly reliable, and entirely stress-free. Some reviewers were not happy with unexpected price increases that occurred after initially signing the transport contract. A few consumers also mentioned that original rate quotes changed significantly during driver negotiations, leading to much higher total fees or completely canceled arrangements.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their exceptional professionalism,... See more

Price

Clients share ambiguous opinions on price, with several reviewers expressing satisfaction that their initial... See more

Customer service

Customers had positive experiences with customer service, noting that representatives were responsive, very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nick made my entire car shipping process smooth and stress-free. He communicated clearly, gave an honest quote, and kept me updated from pickup to delivery. Everything arrived on time with no hidden f... See more

Rated 5 out of 5 stars

Tim is extremely calm, respectful, and efficient at his job. He always answers calls and texts without delay and gets things done quickly. What truly stood out was his dedication—he helped ship my veh... See more

Rated 5 out of 5 stars

I had many concerns at first, but Shaun addressed every single one of them with clarity and professionalism. He explained the industry clearly and helped set proper expectations. His updates were alwa... See more

Rated 5 out of 5 stars

Roger was exceptional. He kept in constant contact with us. Sent contracts immediately and made revisions to best fit our needs. He was concerned, efficient, kind, and completely professional and... See more


Company details

  1. Logistics Service

Written by the company

United States Auto Shipping Inc is the number one rated U.S. auto transporter, shipping 50,000+ vehicles annually between all 48 states. We strive to deliver a 5-star vehicle-shipping experience with peace-of-mind transport. Recognized by Inc. magazine as one of the top 500 fastest growing businesses nationwide, United States Auto Shipping Inc leverages innovative logistics solutions and personalized customer service to provide fast and reliable consumer experiences.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

392 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(392)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Always room for improvement

Always room for improvement. That being said Kathrine was amazing. She took the time to talk through the process and she was very responsive, helpful and she is very nice.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Jack was amazing with helping me…

Jack was amazing with helping me getting my car shipped.. he updated me throughout the whole process… the price that was quoted was the same price i once i received my car, car came same day that it was said to come! Would recommend if you’re shipping your car from state to state ! Service was excellent for me

8 September 2026
Unprompted review
Rated 5 out of 5 stars

My go to

Had a great experience with the shipping company second time using them, third vehicle transported with no issues. This time I scheduled them at the last minute 2:30pm from North Carolina, still gave me a great price and got my vehicle by 4 AM, Lakeland Florida. My car is in perfect condition. This type of service is hard to find without getting scammed or your property being damaged. They are my go to.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

My agent

My agent, Shaun, was on top of his game. He followed up with dispatcher and driver to ensure prompt delivery. He delivered on his promise.

3 September 2026
Unprompted review
Rated 1 out of 5 stars

They took money$207.00 out of my…

They took money$207.00 out of my account no information just codes no phone reference. I left messages I talked to several people and still no return call. I am tired. I am old living kn my retirement. Why would you rake money from a old lady.
K Duenez
6194181199

7 July 2026
Unprompted review
United States Auto Shipping Inc logo

Reply from United States Auto Shipping Inc

Dear K Duenez,
We are deeply sorry to hear about the stress you are going through, but we want to assure you that you have posted this review on the wrong company profile. This charge was not made by our company, United States Auto Shipping. We have thoroughly searched our system, and we have absolutely no record of anyone under your name or your phone number (619-418-1199) ever booking a shipment or interacting with us. Furthermore, our company does not have a $207.00 charge structure, and we have never processed a payment for this specific amount.
In the auto shipping industry, scammers frequently use confusing bank codes or fake business names to take unauthorized funds. It is highly likely you are the victim of a fraudulent charge from an unrelated entity, or your bank statement is showing a business with a similar name to ours. Because you mentioned bank codes with no phone reference, we strongly advise you to contact your bank immediately to dispute the $207.00 charge as fraud. Your bank can trace exactly who took the money and reverse it for you. If you believe a mistake has been made or if you have an official receipt showing our company details, please email us directly so we can help you look into it. We truly hope your bank resolves this and recovers your money quickly.
Sincerely,
The Management Team
United States Auto Shipping Inc

Rated 1 out of 5 stars

Scam!

Scam!! Scam!! scam!!!! They will lie to you and increase the price

8 August 2026
Unprompted review
United States Auto Shipping Inc logo

Reply from United States Auto Shipping Inc

Hello "Happy Customer",
We take accusations of this nature very seriously, but we have absolutely no record of any customer transaction or interaction under your profile name. We do not engage in price-switching practices, and we operate with full pricing transparency for all verified bookings. Because your review lacks any verifiable details such as an order number, shipment date, or vehicle details we are unable to locate you in our system to investigate your claim. If you are a genuine customer who has done business with United States Auto Shipping, please contact our management team directly at with your official booking reference number so we can look into this immediately. If we do not hear from you with legitimate proof of service, we will proceed with flagging this profile to Trustpilot for removal as a fraudulent review.
Sincerely,
The Management Team
United States Auto Shipping

Rated 5 out of 5 stars

Jack was definitely determined to do…

Jack was definitely determined to do the right thing on my first experience with car transportation from Ny to Florida and was the only truthful broker I dealt with in this process. As for the driver of Amir trans as of this review johan has done exactly what was required of him

18 August 2026
Unprompted review
Rated 4 out of 5 stars

Nice

David did a great job with my auto transport! He was professional, helpful, and kept me updated throughout the process. I really appreciate his assistance and would recommend him to anyone looking to transport their vehicle.

17 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. Shaun and staff was amazing. A lot of companies will bait and switch. Shaun gave me a price and it never changed. The driver they hired was very professional and about there business. I hope your experience working with Shaun is just as good as mine was!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Great company

Great company to work with. Harry is a great representative to deal with. Communication and problem solving is top notch !

11 August 2026
Unprompted review
Rated 5 out of 5 stars

I recently transported a car with…

I recently transported a car with United States Auto Shipping Incorporated and had a great experience. The team was very helpful throughout the process. Special thanks to David, who went above and beyond and was truly exceptional. I'd definitely recommend them to anyone needing reliable auto transport.

30 July 2026
Unprompted review
Rated 5 out of 5 stars

Dallas

Dallas, Texas to Indianapolis, Indiana, United States Auto Shipping delivered my Honda Civic in 7 days after I purchased it from a Copart auction. $949. This price was comparable to every other delivery company. However, the customer service was excellent. I spoke to at least 4 different people at United States Auto Shipping and they were all helpful and pleasant

2 August 2026
Unprompted review
Rated 1 out of 5 stars

Bait and Switch Scam!

This company tells you they have drivers ready to transport your vehicle for a very reasonable price. After you sign the agreement you are notified they have no one in the area and that the price to transport the vehicle will be substantially higher. IF you cancel there is a an agreement cancellation charge. This is a classic bait and switch scam. Beware!

27 March 2026
Unprompted review
Rated 1 out of 5 stars

This company is a total FRAUD

This company is a total FRAUD! They will quote a price then call you on pick-up day and tell you their driver canceled and the new driver is charging 2-3 times more than the original quoted price.
TOTAL BAIT AND SWITCH COMPANY!!!

5 August 2026
Unprompted review

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