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HotDoc Reviews 

3,098
•
TrustScore 4.5 out of 5

4.7

Software Company
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Review summary

Created with AI, based on recent reviews

Evaluating 2,064 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight how extremely convenient and straightforward it is to schedule medical appointments online at any time, saving valuable effort and avoiding long phone wait times. Consumers also deeply appreciate the friendly support staff and attentive doctors who consistently take the necessary time to listen carefully during consultations. Some people were dissatisfied with occasional scheduling inconsistencies, mentioning unexpected appointment availability mismatches, sudden changes, or rigid cancellation rules within the system. Reviewers additionally noted minor frustrations regarding mandatory payment card details, lengthy pre-visit questions, or feeling that the digital application interface lacks sufficient flexibility for explaining personal health needs.

What people talk about most

Booking process

Users describe positive interactions with booking process, highlighting how convenient it is to secure... See more

Application

Customers had positive experiences with application, expressing great satisfaction with its intuitive design,... See more

Service

Reviewers mention positive feedback about service, noting that staff are always friendly and appointments are... See more

Staff

Clients share satisfaction with the staff, frequently highlighting that doctors are thorough, listen... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HotDoc is a very convenient method to book appointments online. It is a simple process, easy to navigate and use. I would recommend this app to anyone wishing to book a Dr's appointment who wants to... See more

Rated 5 out of 5 stars

You have doctors, nurses and front desk staff that care, smile and interact with me. I so much appreciate to be able to talk frankly and know iI am actually heard, considered and spoken to in terms I... See more

Rated 5 out of 5 stars

The major benefit I find is that I can book online rather than debating an appointment time on the phone. It's an intuitive app and very easy from a user perspective. Additionally, I can book outs... See more

Rated 5 out of 5 stars

When you enter this Doctors surgery, it is quiet and has a friendly atmosphere, each Doctor has their own waiting area, and I've noticed its Autism friendly. The Dr Aleana listens and is very helpful... See more

Company details

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 84159662558

  1. Software Company

Written by the company

HotDoc is Australia's largest and most trusted patient engagement platform. We take pride in helping over 21,000 practitioners connect with more than 7 million patients.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(3,098)

1,978 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy navigation for booking appointments

Never have an issue booking online.
Very easy to navigate for the older person.
Beats waiting on the phone to make an appointment.
You can see what days and times are available.
I think it’s great 😊

13 October 2026
Unprompted review
Rated 5 out of 5 stars

Best App

This app is the best way to book appointments to see my Doctor. You can the time and dates that suits.
Brilliant App

14 October 2026
Unprompted review
Rated 5 out of 5 stars

User-friendly.

Convenient, flexible and provides better opportunity to choose a date and time to suit one’s personal circumstances.

14 October 2026
Unprompted review
Rated 5 out of 5 stars

Thumbs up to the Hot Doc App!!

Easy to navigate the site, everything I need to know pops up, you can immediately see which docs have which times available. Wouldn't book any other way since I was notified about this app.

13 October 2026
Unprompted review
Rated 5 out of 5 stars

HotDoc

Because it is very straight forward and very easy.Also very well set up and a good selection of any medical and dental businesses to offer.

13 October 2026
Unprompted review

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