Brighthr Reviews 

Ben Owen has guided me a difficult part of employing people and having let them go. I would like to thank him for his support to date.

We encountered a contractual issue that required some urgent amendments, and Layla, a Senior Solutions Specialist, was absolutely outstanding in helping us resolve it.

From the outset, she was incredibly understanding, patient and proactive, ensuring everything was dealt with quickly and efficiently. She went above and beyond to make what could have been a stressful situation feel straightforward and manageable.

Her professionalism, dedication and genuine willingness to help were exceptional. We really couldn't have asked for better support.

A huge thank you to Layla – a real credit to the company. Her efforts were very much appreciated!

BrightHR have been super helpful and have such a difference to keeping us organised. The team are really responsive and come back very quickly to any queries. Alice has been looking after our account and is extremely friendly and helpful.

Having dealt with Nureen on a few occasion, my team find her very polite and courteous and she has a thorough knowledge of the payroll software.
Nureen always, without fail, responds promptly to our queries, which puts our mind at ease when weekly payroll process is carried out under strict time pressure.
Above all, she is ever willing to help in any way to resolve issues, which puts our mind at ease. Nothing is too much trouble. If only some of the other support staff were as helpful as Nureen.
She is an invaluable asset to her employer.

**A Big Thank You to BrightHR and Kyle Wilding!**

What an amazing company BrightHR is! I would like to take a moment to recognise an outstanding member of staff, Kyle Wilding, for the support and help he gave me.

At just 18 years old, I was running my own business, and Kyle went above and beyond to help me make sure everything was legally compliant. His guidance gave me the confidence to ensure my business was set up correctly and in a position to bid for contracts.

It is people like Kyle who make such a positive difference, and I genuinely appreciate the time, effort and support he gave me at such an important stage in my business journey.

Keep up the fantastic work, Kyle! I hope your manager takes a moment to recognise the brilliant work you do and gives you the pat on the back you deserve.

Thank you again, mate. BrightHR is lucky to have you on the team! 👏

Samuel A, was brilliant in assisting me with my account and made everything so simple and explained it very well, thank you Samuel.

Sophie Montana has been absolutely brilliant to work with! She is incredibly knowledgeable, supportive and always goes above and beyond to help us. Her advice is clear, practical and reassuring, even in the most challenging situations.
Couldn't recommend her enough!

I have found Bright HR to be a Godsend so far. We have just signed up and they have been incredibly helpful. We had training on the system today with our case manager Aaron who was very knowledgeable and very patient with people still using pencil and paper..

We had a very informative and productive BrightHR training session with Quintin. He was professional, knowledgeable and patient throughout, taking the time to explain the different features of the platform and demonstrate how to navigate and use them effectively. He answered our questions clearly and ensured the training was relevant to our organisation's needs. We really appreciate his support and guidance. Thank you, Quintin, for an excellent session!

I am absolutely disgusted with BrightHR Payroll and the consistently appalling level of service I have received. This is now approximately the third or fourth time I have had to raise a serious complaint about this company, and nothing seems to improve.

I am paying for a professional HR and payroll service, yet I continually find myself chasing basic corrections, explaining the same issues repeatedly and wasting hours trying to get someone to take responsibility.

My latest experience is beyond unacceptable.

An employee transferred to my business under TUPE in February 2026. Despite the relevant information being provided, BrightHR Payroll has failed to record her continuous employment correctly, leaving essential information blank on the system.

This has now become an urgent statutory maternity pay issue. The software is preventing me from processing my employee's maternity pay because it does not recognise her previous continuous service.

I sent an email last week clearly marking the matter as **URGENT**, explaining the problem and providing the relevant dates. Rather than properly reading my email and addressing the issue, someone responded asking me for information I had **already provided in the original email**.

I replied again, clarifying the information for a second time.

What did I receive in return? An email ending with **“Kind regards” followed by five question marks**. No proper response, no explanation, no resolution and not even the courtesy of identifying who was replying.

Is this seriously the standard of customer service BrightHR considers acceptable?

We are dealing with an employee's statutory maternity pay, not some minor administrative inconvenience. There are legal obligations, payroll deadlines and HMRC funding arrangements involved. Yet I am left trying to resolve a problem that should have been handled correctly in the first place.

Trying to telephone support is equally frustrating because getting through to someone is extremely difficult. The chatbot is practically useless and simply directs you back to the same support channels that fail to resolve anything.

**What exactly am I paying for?**

I run businesses and employ people. I pay for HR and payroll services to reduce administrative pressure and help ensure my obligations are met. Instead, BrightHR has repeatedly created more work, more stress and more problems.

After several serious complaints, I have lost confidence in the competence of this company's support service and its ability to handle important employment and payroll matters.

What makes this even worse is the complete lack of urgency, accountability and professionalism. Nobody appears to take ownership of the issue, nobody follows it through, and the customer is left doing all the chasing.

**I should not have to repeatedly complain publicly just to get a paid service to function properly.**

BrightHR needs to stop treating serious customer complaints as routine support tickets and start taking responsibility for the consequences of its failures.

I am thoroughly disappointed, extremely frustrated and genuinely disgusted by the service I have received.

**One star is generous.**

Amy is very knowledgeable and patient. We only signed up last week, but the service is very good.

We enquired with this company and decided not to go through, and have received countless calls constantly by different numbers. I emailed and told them to stop calling as we were not interested and still are receiving calls.
If somebody doesn't want your product just leave them alone and do not abuse the contact information!

Adrian was polite, empathetic and a consummate professional, I cannot praise his competence and approach highly enough. I have a simple definition for the term customer experience, "How did we leave the customer feeling", the answer is cared for, understood and confident that the issues had been resolved, thank you Adrian.

Thank you Aaron Maher for a very productive onboarding meeting today with you. I found it extremely helpful and feel fully prepared now that everything is in place. Thanks again for walking me through everything so clearly.

Amazing service
Neilla was so good talking you through everything.
Thank you for the amazing service and for the meeting

Holly our key account manager has gone above and beyond for us a business - Monroe Estate Agents.

Super helpful and spent extra time helping to onboard us - forever grateful thank you.

Leanna
Co-founder

Nureen did attend to my query expertly and made sure to guide me through what needs doing while providing clarity

Kyle at Bright HR is amazing. He helped me get the system I needed

Gary was friendly and clearly explained the Bright HR platform with patience and clarity

Mohammad was a great help today. He helped me with every questions I had.... I had a lot of questions today haha, so thank you very much for everything. The team are always so kind and helpful. I don't know what I'd do without the team Thank you! :)