Very clear and detailed pick-up instructions. Isko was a very professional and kind driver. Thanks to Google Translate, we were able to enjoy a nice conversation, each speaking our own language and le... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Airport transfer, Hotel transfer
Australia
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We just had the pleasure of getting an airport transfer from Isko, and what a great experience it was! Considering it was our very first airport transfer with our children, it was definitely an experience to remember. Our driver Isko was such a lovely person, polite, kind and funny. Car was extremely clean too. Thankyou so very much Isko, we appreciate you very much!
Unfortunately, our experience with HD Cars Global was very poor. We had booked an airport transfer from Melbourne Tullamarine through Booking.com. After a journey of 24 hours from Rome to Melbourne, they left a family of 4 including an infant and a toddler stranded at the airport. The problem is that they arrive at your landing time and wait no longer than 45 minutes. Realistically 45 minutes is not enough to disembark go through border force, customs and luggage pick-up, and head to the pick-up area. It makes more sense if they planned their arrival later or allowed more waiting time. The driver Isko said he made efforts to get in touch, in reality he sent me a WhatsApps message with directions at 22:17. We landed at 22:05 and then a message saying he was leaving at 23:22. To me reasonable effort is a call before you leave. Two minutes after he told me he was about to leave, I called saying we were at the meeting point, but I had no reply.
The service received was very poor, unhelpful, and unprofessional. I wouldn't recommended them to anyone or use again.
We had a fantastic time with Isko and his secretary Betty! Easily one of the most comfortable and fun car rides we have ever had. 5/5 stars
Ran half an hour late picking us up a week ago and the vehicle details amd rego didn’t match the details provided through SMS. Despite this, we booked a return airport transfer several days ago for $130. HD Cars Global just cancelled on us with no explanation 8 hours before our flight home. We have been forced to re-book at short notice at a cost of $300. Putrid.
Thanks for the ride Isko! Hopefully travel with you again soon 😌😇😌
Isko and Betty were very lovely, professional and a bit of fun which made for a great trip to the airport. Thankyou very much!
Isko was amazing, what a lovely man with his AI assistant “Betty”, it was so easy to communicate. He has a great sense of humour and we would highly recommend his services!
Thank you Isko! Your friendliness and professionalism was appreciated.
Isko was a very kind, thoughtful and funny person. From helping us with our bags to driving us safely to our destination, Isko was great. Thank you Isko!
Our driver was Isko, he was very polite, provided clear pickup instructions and got us to our hotel promptly. Thanks to Google Translate, we were able to enjoy a nice conversation in our own language. His attention to detail was on point. Thank you Isko.
Honestly wasn’t expecting such a great trip. Very clear pickup instructions. Car was clean. Isko was so friendly and considerate. Would use again.
My driver Isko picked me up right on time in a lovely, immaculate and roomy vehicle. The drive to the airport was seamless and he was delightful to talk with. I’d book him again any time!
My driver was Isko and he was punctual, warm & entertaining. I got to my hotel so quickly because I did not feel the time passing. I really appreciated that I did not have to wait for my car like the last time I arrived and waited in the windy outdoors. Bravo, Isko, for excellent service.
Isko was absolutely amazing - His friendliness made the trip so much more comfortable. He was so funny and really gave us some pointers on what to do while we are here. We will be booking again next time we are here. Thank you Isko, you really outdid yourself :) !!! ⭐️⭐️⭐️⭐️⭐️
Came from the Gold Coast to Melbourne for the NFL, Isko was our driver and he was fantastic….10/10 ✅✅✅ Betty his assistant is worth a mention too, she set the scene….IYKYK 🤣
Very helpful with where to go and meet after picking up my bag. Must more efficient and comfier than any uber I’ve been in. Friend and funny service. 100% using next time I’m in Melbourne
Great sense of humour and very knowledgeable… I hope his English improves over time although the English we did hear was very good !
Isko was a very friendly genuine person, excellent communication, felt very safe. Would definitely ask for him in the future

Reply from HD Cars Global
Very clear and detailed pick-up instructions. Isko was a very professional and kind driver. Thanks to Google Translate, we were able to enjoy a nice conversation, each speaking our own language and learning from each other. Teşekkürler, Isko!

Reply from HD Cars Global
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.