Elife Reviews 

I booked Elite Limo through Expedia for return airport transfers between Haneda Airport and our hotel in Tokyo in October. Unfortunately, while the journeys themselves were generally fine, the communication and organisation were disappointing. The booking stated that we would receive a call or email 24 hours before each transfer to confirm the details. As our inbound flight from Heathrow started in 2 October and landed on 3 October, we understandably didn’t receive confirmation before departing. Fortunately, the driver contacted me via WhatsApp after we landed and advised us to meet him in the car park. Although the promised sign-and-meet service wasn’t provided, the driver was helpful and quick to assist with our luggage once we located him on the third floor by the lift.

The return transfer was far more frustrating. Our flight on 12 October was at 8:55am, so we needed confirmation of our early-morning pickup time. By midday on 11 October, we still hadn’t heard anything. I tried calling the listed number several times, but couldn’t get through via WhatsApp. Thankfully, the company’s website had a live chat, where an agent confirmed our 5:20am pickup time and provided the driver’s name and number, assuring me the driver would contact me shortly. That contact never came. After checking out, we were waiting outside our hotel at 5am when I messaged the number provided to confirm our location. Ten minutes later, I received a message from a different driver saying he was waiting outside Shinjuku Prince Hotel. We were staying at Hotel Groove Shinjuku, further down the road, meaning we had to walk our luggage to the wrong hotel at 5am on a Sunday morning to find him.

The journey itself was smooth overall, although the driver struggled to locate Terminal 3 and went the wrong way twice before getting us there. Ultimately, the driving was fine, but the communication and organisation were poor. I was given the wrong driver’s contact details, neither journey included the promised name-sign meet-and-greet service, and the return pickup involved unnecessary stress at an already early hour. I wouldn’t book with Elite Limo again.

Scam app from China . Don’t book them from travel agency like booking.com / happa else go on unless you would like to be stranded as no show.elife is illegal no license pick up passengers in USA . Don’t book them I have been warned.

Booked and paid for premium service via Airport Transfers website. Neither the service nor the vehicle was premium. I was told the trip to my hotel would take 60 minutes but instead took 2 hours. The driver stopped and collected 2 other passengers who were heading to the airport which was in the opposite direction to my hotel. This was done without notice to me or my consent and I suspect was the reason for the 2 hour trip. The driver spoke no English. I would neither recommend or use this service again.

This company is totally unreliable. I booked a private transfer through Get Your Guide for a 7am transfer from a hotel in Vienna to the Vienna airport. Get Your Guide used this company as their subcontractor. The driver never showed up so I had to scramble at the last minute to find another ride or risk missing my international flight. The driver texted me at 7:04am and claimed to be stuck in traffic but would be there in 10 minutes. I waited until 7:16 and still no driver. I then contacted Uber who picked me up at 7:31am. Got to airport at 8am and just made it on my plane before boarding ended. You can accept being a little late for a ride from airport to hotel but not from hotel to airport. ELIFE is not a private limo service and I'm told that they just use local cab drivers for their pick ups. Stay away from using this company. Shame on Get Your Guide for not selecting better contractors. I have noticed a decline in their service as well as I have my doubts that they will collect a refund for me which they claim they are trying to do.

Taxi was spotless and arrived on time. Great level of communication which made it easy to make plans.

I paid $300 to Booking.com for a professional transfer, but what I received was unacceptable.
The original driver got two flat tires. Instead of managing the situation professionally or asking what time I needed to be at my destination, he simply booked me an Uber without consulting me.
To make matters worse, the Uber driver was extremely hostile and rude for the entire 2-hour journey—to the point where I almost had to ask him to pull over and let me out of the car. It turned out the driver was only being paid $44 USD out of the $300 I paid, and taking his frustration out on me as a passenger.
When I complained, customer service offered a insulting 10% discount off a future booking rather than taking responsibility or refunding the ruined trip.
Avoid this service. Unprofessional, unsafe atmosphere, and zero accountability when things go wrong.

Driver did not pickup when I arrived at airport. Pickup spot was not established. Driver unable to communicate. Service was prepaid and I ended up having to take a taxi for additional money. No account ability.

Very friendly. Driver was punctual, kept in contact via whatsapp prior the ride, car was clean, helped us with all our luggages.

Safe driving picked us up early

Booked this business via Hoppa, as one of our group was in a wheelchair and needed an easy transfer from Reus airport to the hotel. Upon arrival at the airport, NO TAXI😲. Contacted their helpline who informed me that 2 hours prior to landing at the airport, whilst we were on the plane, they had sent me an email, stating they could not get a driver 🤔Very hard to believe and will not trust them. What a disaster to be left stranded at the airport at 10pm. No compensation and it will take between 7 -10 days for a refund. DO NOT USE. UNRELIABLE.

Booked this business via Hoppa, as one of our group was in a wheelchair and needed an easy transfer from Reus airport to the hotel. Upon arrival at the airport, NO TAXI😲. Contacted their helpline who informed me that 2 hours prior to landing at the airport, whilst we were on the plane, they had sent me an email, stating they could not get a driver 🤔Very hard to believe and will not trust them. What a disaster to be left stranded at the airport at 10pm. No compensation and it will take between 7 -10 days for a refund. DO NOT USE. UNRELIABLE.

For the past few years Elife has provided fabulous service collecting me from Reus airport taking me to Cambrils and then subsequent return journey. They are professional, friendly and punctual.

Booked through Hoppa

Very pleasant and waiting while our luggage was delayed

We stayed in Niagara Falls Canada for our vacation. We booked airport transportation to and from. Cars were very clean. Drivers very nice and friendly. Our flight home was a morning flight and our pick up time 4:05 am.
Our driver Muhammad was right on time, the conversation was great and the drive very smooth. I highly recommend Elite Limo. Thanks Muhammad!

On arrival at Paphos Airport we waited 30 mins for Elife Taxi to turn up! He finally arrived saying the traffic was bad. Well it was clear of traffic as he drove us to our hotel! On the return journey Elife was supposed to collect us to take us to the airport, despite numerous phone calls and texts back and forth they left us waiting 40 mins we were worried we would miss our flight so we quicky booked a taxi via the hotel we were staying in which came exactly on time. No communication from Elife. The good reviews are all lies believe the negative ones. Absolute shambles of a company

We had a ride booked for the airport for our return flight which was at 3am in the morning, the driver didnt show up and did not answer our calls or messages. We were stranded withought a ride and under so much stress as we could not find a car big enough for us at that time in the morning, we were simply told to take a taxi and we would be compensated for the expensive taxi we took but 3 months down the line we still have not received anything, a bitt3r end to a lovely holiday, would never use this company again

Its no point emailing because I have been emailing and no one replies

Great communication and smooth pick up.

My driver messaged me the day before to confirm the pick up time. She arrived on time and the journey was fine. She also showed me where to go in the airport. She was probably the loveliest driver I have come across and I wish I had cash to give her to tip.

Driver left the airport without me and my toddler in the middle of the night. He Didn’t check my flight which was delayed. support blamed me for giving incorrect infos which wasn’t true. Never again will I use services of this company.

Travelled to Cappadocia, driver waiting at the airport. Collected and taken to our hotel. Smooth drive felt very safe. Good vehicle appeared well maintained.
Excellent communication via WhatsApp as I changed pick up time and on the day pick up point. Driver came from vehicle to find us for collection. VFM.
I would use again five star service. Thank you 🙏