Fedex Reviews 

The worst delivery company in the world. How can you not have an option to deliver to a pick up point. To get a package delivered to you is not easy with this Fedex.

I´ll give them a two star because I find them relatively easy to get in touch with through their surveys, but if it wasn´t for that, they'd get a one star from me. Where do I begin. First of all I find it very impractical to have a service which sends packages to your home, without the option of picking it up at a pick-up spot. We have lives, jobs, kids, activities, school... We can´t always be home, waiting for a package, that (my second point) won´t always show at the designated time. I've multiple times experienced that the package is supposed to arrive within 8 pm, but it never comes, and then I have to wait one, two, three days extra.. very unprofessional. If it was up to me when I order things, I would never choose Fedex, but apparently it´s automatic? At this point they can just live it at my door, I don´t care anymore. But they can't do that. Also very vague updates. "in the car on the way from Fedex", okay but where is it, and when can I expect it to show??

I had a very disappointing experience with FedEx regarding an international shipment from Japan to Denmark.

The shipment was sent in February 2026 under tracking number 888710770782. FedEx's own tracking information showed the package arriving in Kastrup and then being marked as “Clearance Delay – Import” on February 18, 2026.

The package never arrived.

I contacted FedEx multiple times to get an explanation and a resolution. Eventually, I opened a formal case (SFC37883866). In June, FedEx informed me that the package was still undergoing customs inspection and that they had contacted the Danish customs authorities. However, they could not provide any further information or a timeframe for resolution.

The case was subsequently closed, but the shipment was still not delivered and I never received a meaningful resolution.

I understand that customs inspections are not necessarily under FedEx's direct control. However, what I find unacceptable is the lack of effective follow-up and the fact that a shipment could remain unresolved for several months without FedEx being able to provide a clear status or solution.

The original service was advertised as FedEx International Connect Plus, with a standard transit date of February 19. Instead, the shipment disappeared into customs and remained unresolved for months.

Very poor experience with communication, follow-up and resolution.

Trying to arrange a FedEx delivery feels like something out of Kafka.

Nothing on the website actually works, every option leads to another dead end, and somehow it seems impossible to simply arrange for the package to be left somewhere sensible.

The entire system appears to have been designed on the assumption that everyone in the world spends their days sitting at home, staring hopefully at the front door, waiting for FedEx.

One can only assume that nobody in FedEx management has a job that requires them to leave the house.

After waiting a whole week for my order, I finally had the information from the FedEx warehouse responsible that my order disappeared inside of their installations.
The order was sent from Portugal to Denmark. Arrived completed at the FedEx warehouse. After that, FedEx delivered an empty box to DAO, that informed me about the situation. After 2 days of contact with FedEx, I had the confirmation that my package was opened inside of their warehouse, and that my products disappeared. They couldn´t give me an explanation or a solution - simply said that there was no way of finding my goods.
How can you have your door open, to provide a service, without guarantying that your costumers can actually trust you? Is it really necessary to have this lack of respect?
It’s not just about appropriating someone else's property. It’s the fact that you have so many reviews from dissatisfied customers yet haven't taken any action to improve your service.
I’m going to avoid FedEx at all costs and keep my fingers crossed that I never need your help to receive anything again.

Notification says package will be delivered between 10:00 and 14:00. No show. Attempted delivery at 15:42.

How is it that AI is going to destroy the world in 6 months, but these guys can't make a 4 hour delivery window or update their delivery time?

untruthful service

Shipment from Lisboa to Herlev (60kg). Sep 09 Out for Delivery Hvidovre, Sep 11 Delivery Updated and then parcel disappeared in Hvidovre warehouse for 5+ days.

When I try to send email"Address not found". No email works.
2. Staff on phone is rude, talks unprofessionally and gives untrue information. One day they say "tomorrow delivery", next day they say "we don't have your parcel". Lies.
3. No SMS, no call, no delivery attempt proof. Just "Delivery Updated".

My personal belongings from Portugal are stuck in Jernholmen, Hvidovre. I need delivery to Hørkær, Herlev. This is not how a big company like FedEx should treat customers.

1 star. I want my parcel delivered and an apology for rude behavior.

Claimed they delivered the package twice. Nobody rang the bell, nor called. They claimed they left a letter. There was no such letter. I had to call the technical support. I was forced to go through a clanker that could not process anything I said. I finally got a human agent on the line. The agent could do nothing about it. I was left to call the supplier himself to see what I could do. Horrible service, especially compared to other companies like GLS, and PostNord.

If I knew my package was coming with Fedex, I wouldve never bought it.

Worst delivery service ever.

“Tried to deliver” my package without any warning one random day, and afterwards it said it would try again next day. Then the day after that. Then the day after that.

The delivery date changed 6 times in 1.5 weeks. It was 10 days late from its originaæ delivery date.
After constantly logging in on Fedex to see what was gonna happen, it decided I had logged in too much and I could no longer get updates on my package.

The day I ordered this package I got strange fed ex scammer messages (ive never gotten scammer messages trying to be fedex before) and I honestly dont think its a coincidence.
It made it IMPOSSIBLE to tell the real messages from fake ones.

Now, I finally have my package! ITS WRECKED. SMASHED LIKE SOMEONE STEPPED ON IT.

Warning!!! The worst delivery company!!

I waited for a delivery from Spain.

They came by once when I was at work. They did not leave any information about pick up points.

Apparently FedEx dont have any pick up points in Copenhagen!

Then I had to go to their homepage to track the next delivery.

It said they would deliver next day - buy the next day, the delivery was cancelled.

This happened 5 times in a row!!! And then they sent the package back to Spain!!

I have heard similar stories from friends.
How this company can exist is impossible to understand! The worst of all the companies!!

most horrible posting company on planet, I order a converter from Temu ,the next 10 days they write we will update when we recieve the package, most Likely they stole my pack,I got refund and ordered again same product,same story back on track , I call fedex and I get connected to a Robot who wanted nothing but to close the phone on my Face,
My advice to Fedex is go bankrupt it will be more profitable for you , what a Lousy company

This delivery company is consistently just the worst option and a complete joke. They tell you they made a delivery attempt without showing up - then you have to jump through hoops to arrange your next delivery. Garbage, steer clear.

Fedex does not deliver on its promise and provides a terrible customer experience by using poor AI-driven communication, at no point allowing for in person interaction but sending the customer in circles demonstrating a total disrespect for customer's time (and IQ). I will never use Fedex again and have cancelled my account.
I PAID (++) for a courier service with pick up from Copenhagen on Thursday July 16 and promised delivery in Warsaw, by Fedex, before 18 hrs on Friday July 17. And no I did not make it up...
Shortly after pick up (but too late to recall courier!), I received a notice stating that the letter would be delivered on Monday (instead of Friday, as promised) - no explanation, no apology. And on Monday I was informed the would be delivered on Tuesday. Same story: no explanation, no excuse. I contacted customer service on email (because it was impossible to talk to a human) countless times to complain about the change in delivery and each time I received a standard response within 30 mns saying exactly the same each time: "you do not qualify for a refund as 'our records show that your shipment was sent using one of our services that is not eligible for our Money Back Guarantee policy". For one, I was not the one to 'pick' the 'service' and for two noone told me upfront that Fedex could not be trusted with their delivery promise which is supposedly the core of their business! The result was that the letter did not arrive on time and that I will now need to produce a new letter, ie requesting a new original, waiting for it to arrive, sending it to Warzawa and waiting for it to be delivered. But I can safely say that the letter will NOT be sent by Fedex services as I am done and they have made of me a detractor for their lousy handling. It is so embarrassing for Fedex, did not realise how low the brand had fallen. Allow me to recommend DHL for reliable delivery - and drop Fedex.

Attempted delivery failed, information on the website that does not match the information provided by customer support. They told me to go to the station to pick up the package and that it closed at 6 PM, even though the website says it closes at 8 PM.Even worse, when I get there, the package isn't there and nobody knows anything about it.
The person answering the phone was so scared that they refused to give their first and last name. A zero-rated service

Paid for premium express shipping to Denmark, and it was a complete and utter joke. The driver didn’t even bother to ring the bell, immediately clicked 'failed delivery attempt,' and then instead of leaving it at a local pickup shop like a normal European delivery company, they automatically routed my high-end electronics package back to France.

Your drivers are clearly overwhelmed or just lazy, and your complete lack of local Pakkeshop integration makes your service absolutely useless for residential deliveries. You waste people's time, force them to sit at home for trucks that never ring, and then hold packages hostage at airport hubs or auto-return them.

Absolutely pathetic corporate laziness. I will actively avoid any online store that uses FedEx ever again. 0 stars if I could.

If you happen to be at work and miss their delivery attempt, it feels like a struggle to collect your package. They offer you to collect it from their office which is a 45 minute bike ride from my house. Every other shipping service in Denmark offers a service to collect your package from a kiosk, I don't get why Fedex is so shit at this...

Would have given 0 stars if I could have - they are utterly useless and I would not have ordered from the webshop I did have I known that they will ship with Fedex.. once again the tracking info is useless - i have tried to reroute the package to a loval parcel shop as I know they are incapable of delivering to private address. That is off course not reflected in the tracking info. They are keeping the parcel at their depot and everyday a new delivery date is displayed. Already experienced this, and last time the packaged was not returned back to the seller because I had the seller contact them on my behalf. A complete waist of time, and a puzzle of how a company with such a bad service even exists today.

I made a specific appointment for delivery, but they never showed up. Despite being home all day, they claimed a delivery attempt was made. When I challenged this, they initially claimed to have a photo of my front door as "proof." However, as soon as I asked to actually see this photo, it had suddenly "disappeared" from their system.

It is a classic "drive-by" where the driver prioritizes a quick shift over actual service. To make matters worse, other couriers like UPS had no trouble delivering to the exact same address on the same day.

If you are expecting critical shipments, be aware that their "proof of attempted delivery" seems to be something they just make up until you ask to see it. Utterly unprofessional and a complete breach of agreement.

Didn't offer opportunity to place the package but rather tried three times in person. Called me twice when I was in a work meeting and never again, nothing in writing. Then returned my package and refused to re-route. Totally below other couriers in terms of customer experience.

Worst delivery experience ever.
Paid extra for 24h delivery. Even though the parcel arrived on time to the city it should be delivered in, FedEx could not make it on time in 1 day. Then 1 week later they still failed to deliver the package, having 3 failed attempts to deliver. All attempts at the wrong locations, even though they had the right info from the beginning.
Incredibly bad service.